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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
534 Reviews
Call Dealership (505) 216-3800
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 534 reviews

October 21, 2024

Friendly, efficient service by pleasant people. Very helpful making appointment and my car came out sparkling clean. Brian is great! More

by johnasf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 25, 2024 -

Lexus of Santa Fe responded

Hi, we're happy you found Brian to be so supportive during your experience here at Lexus of Santa Fe. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Very professional and friendly service. They are very attentive and make sure all is good. Great car wash- got all if the dog hair out if the car. More

by Tyrrellet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan and ?
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Oct 25, 2024 -

Lexus of Santa Fe responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Brian Brannan was courteous and attentive to our needs. I would recommend Lexus of Santa Fe. More

by cgerthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan
Report | Print
Oct 20, 2024 -

Lexus of Santa Fe responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Service was top-notch and Ronald went over everything beforehand. I was surprised at how much everything costs nowadays More

by gluten-baubles.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald. , Anthony Baca
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Oct 20, 2024 -

Lexus of Santa Fe responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 16, 2024

Consistent, outstanding efficient trustworthy service. They tell me what the service will cost when a book the appointment, and assuming they find no unforeseen issues, that’s what I pay. Head and should More

by trow1sf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Oct 19, 2024 -

Lexus of Santa Fe responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

October 16, 2024

People were very nice. Went in for an oil change. It took 3 hours. Car was not washed as promised. More

by lonniesanchez505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryant
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Oct 19, 2024 -

Lexus of Santa Fe responded

lonniesanchez505 Thank you for your feedback. While I’m pleased to hear you received friendly service, I apologize for the long wait you experienced and your car not being washed. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me. Thank you, Josh Welch General Manager jwelch@group1auto.com

October 16, 2024

Routine oil and filter change was quick and easy and the ca was washed too. Great dealership! More

by charwhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Oct 19, 2024 -

Lexus of Santa Fe responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2024

Brian did a great job of service today, he was clear, precise and polite. Very helpful More

by Jarrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service department
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Oct 18, 2024 -

Lexus of Santa Fe responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

Outstanding service Brian Brennan had superior customer service and a friendly and helpful manner. He also provided follow-up so that I knew the status of the service. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan, Anthony Baca
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Oct 13, 2024 -

Lexus of Santa Fe responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 03, 2024

Took my GS350 in for an inspection and oil and filter change. Ronald and the Lexus service department were quick, respectful, efficient, and thorough. Good to know everything is green. Very satisfied. More

by Hiroshi.hoida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Ayala
Report | Print
Oct 06, 2024 -

Lexus of Santa Fe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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