Lexus of Seattle

Exceptional and very honest service visit. Another lexus dealer had written an evaluation stating that our water pump and timing chain cover were both leaking and required over $17,000 in re Another lexus dealer had written an evaluation stating that our water pump and timing chain cover were both leaking and required over $17,000 in repair. The sales office immediately contacted us to see if wee wanted to trade in the car rather than have it repaired. We decided to get other opinions. An independent shop evaluation said that the leaks were inconclusive and only needed periodic monitoring. Lexus of Seattle completed a detailed evaluation and did not find a definite issue with the water pump or timing cover. They also recommended periodic monitoring, did not charge for the 90 minute evaluation and washed our car. The service rep, Molly Lamb was very helpful and professional. We recommend Lexus of Seattle over other nearby dealers based on our experience. More

My review is mixed between 1 and 5 stars, but I am electing to give 4 stars because this dealership did make the situation right. I was out of town when I parked my car at the airport (car was purchas electing to give 4 stars because this dealership did make the situation right. I was out of town when I parked my car at the airport (car was purchased new in March 2026). As always, if I'm going to be gone for an extended amount of time, I make arrangements with someone to pick up my car and bring it back to the airport for me just prior to my arrival back into town. On this particular occasion I gave my new spare key to the person who was retrieving my car. To make a long story short, the key didn't work (come to find out the wrong key fob was issued for my new car). After going through all avenues to solve this situation I finally got a hold of the salesman Earl, who sold me the car. He told me the only thing he could think of was to overnight the working key I had to the person I wanted to retrieve my car and he would make it right. Overnighting a key from Ohio to WA was $252.00 so I opted for a two-day service instead which was approximately $83.00. Today, I brought my car in for service and brought the key fob that didn't work in order to get it reprogrammed which Lexus did for me. I made contact with Earl and he made good on his promise to reimburse me for the overnight shipping of the working key back to WA. I wasn't happy about the inconvenience of my spare key fob not working but I was satisfied with the fact that Earl came through with his promise to make the situation right. On a side note, Molli Lamb, the service rep is always helpful when I come into the dealership for service. More

Having had 2 separate experiences with this place I have decided that I will never return. My mother was on the hunt for a hybrid vehicle, and wanted to purchase an NX-300h, in cash. She chose this vehic decided that I will never return. My mother was on the hunt for a hybrid vehicle, and wanted to purchase an NX-300h, in cash. She chose this vehicle, NOT for the badge on the car, but the safety ratings and mpg’s. Money and cost was not the issue for my mother. When she visited this location and they ignored her because she didn’t drive up in an existing “luxury” brand vehicle, possibly her race, and probably because she doesn’t choose to wear name brand clothing. She would rather spend her earnings on experience, safety and quality. They missed out on the sale, because all I had to do was call Lexus of Bellevue and they had 4 models waiting for her to test drive that very same day. My second experience came when Covid hit and the price of gas started rising again. I knew it was time to trade in a fast car for something that got better mpg’s. I looked into Toyota, however the wait on a special order was looking at 16-30 weeks, possibly longer. So I swallowed my pride and thought I might give Lexus of Seattle a second try. I THOUGHT I was in luck when Mike, who sold me my Acura was working at Lexus. He ordered my NX-350h and we waited. To my delight, he located something similar earlier than expected and I was thrilled. So much so, I gave many of my own customer’s and friends Mike’s name and number so they could test drive the vehicle I was loving. About 6 months after I purchased mine, one of my customers bought the same exact vehicles from my referral. I was told I would get referral money because of her purchase and I was thrilled. But every single time I came in to get my oil changed or my tires rotated, I would ask Mike where my referral money was, and every single time he kept putting me off for “next time”. Finally in January of this year, I found Mike and asked him if he could just please offer me a Lexus gift card in exchange for the money so I could use it to get my next milestone service partially taken care of. He said yes and he would make it happen. But he again, never made it happen. Out of frustration I made one last attempt to collect, but instead got a phone call and voice mail where he asked me to “just forget about it”. Are you serious? After the handful of people I’ve sent to him and xx’ed us calling us his “family”. Is that how you treat family. I don’t. If anything I go above and beyond for the people who send me referrals because that’s what keeps my business thriving. I let Mike know that I was gravely disappointed in his apathetic response and let him know I would never again refer my clients or customers to him, or Lexus of Seattle. I made it a point to reach out to the managers of the dealership and all they could say was “we value you” and “we would like to have a discussion about your experience.” . No they don’t. These guys are the epitome of “car salesmen” who will lie to you in order to get your money. They don’t care about you, your referrals, or how their actions make you feel. And while they are considered a luxury brand, this not luxury customer service. Do not waste your time here! Save your time, if you want Lexus, make the drive to Bellevue; Which is what I should have done but will absolutely do when we purchase the electric car in the coming months. The ONLY quality person working here is Molly Lamb in the service department and I will truly miss working with her. However, prior to working with her, they had assigned me to some guy named Travis who had the same ego and desire to help as Mike and the manager Damon. I have zero desire to waste anymore time listening to the same empty promises and zero follow through. More