I dealt with Pauline for several days via email regarding the vehicle I was interested in as I live approximately 90 miles away. This is my third RX350 and second from this dealership. Pauline was absolutely outstanding in answering all my questions and explaining all the details of the transaction from beginning to end. Although I am familiar with the features of an RX350 that are several new ones that Trevor took the time to explain all the new features and wanted to make sure that I was fully satisfied in my understanding of them.
Outstanding employees and outstanding dealership.
Pauline Ushigusa was very pleasant; she is outstanding. Every one at this Lexus dealer was friendly, thorough and professional. Last Monday was stress free transaction. This is the second Lexus I had purchased at this same Lexus dealership..
"Very nice staff, no pressure with the buying experience"
Very fast and making sure everything is right. I was pressed for time and going to work the same day, they handle everything smoothly. They showed me the vehicle and did a test drive, it turned out to be what I wanted. Very happy with the experience. Helpful staff, knowledgeable, and very attentive to customers. If I knew someone looking for a Lexus, I would definitely point them here. No issues with car buying process.
Great deal!!! And fast!!! Wonderful service!!! Highly recommend lexus of Seattle. Steven Oh was our salesman and he did a great job. If you go in I highly recommend steven oh. He did not waste my time!!!
This was my third LEXUS purchased form LEXUS of Seattle. Very positive, professional interaction with Wayne Yonke in discussing alternatives and settling on a price. Vi Pham Finance Manager, was especially informative and responsive in completing the paperwork.
I am new to Washington State. The dealership was aware that we were moving to WA and they had four months from the time the car was ordered to when it arrived to explain to me the vagaries of title law in this state. Having titled cars in Oregon and California I had no idea and was not informed how the titling requirements would be different or the particulars of the information that would be required. When the car arrived it was hurry hurry come and give us your check. When I discovered what the method of fulfilling state requirements was going to be I was extremely uncomfortable with divulging my private legal affairs to a bunch of car salesmen. However in order to get it over with I was pressured into going along with it. I feel my privacy has been violated. I should have insisted on taking the time to discuss the matter with my attorney and come up with an alternate method that would give the state what they require for titling while not make my private legal documents an open book for car salesmen to read and copy.
As a part of this nightmare, a business manager said he hoped I did not feel this circumstance was directed at me personally. This was a backhanded way of attempting to delegitimize my concerns and at the same time letting me know he saw me as a member of a 'protected group' with a chip on her shoulder.
Our 'salesman' said all these legal documents are essentially the same. Knowing how important language is in the law, I found this to be a shocking statement.
The president of the dealership asked how they could improve my experience. It is really hard to know where to begin. I suggest they inform buyers ahead of time what the titling requirements are in this state so that if necessary the customer can make arrangements with their attorneys so that their privacy is protected. I would also remind him that the customer is always right, because I can walk away without buying anything. This is what I intend to do with any future car purchases.
Great service from start to finish, helped determine our needs and found a great car for us, would recommend. We had a great experience and felt very happy with the information and care provided to us.