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Lexus of Seattle
Lynnwood, WA
434 Reviews
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Showing 434 reviews
January 02, 2021
Tired to order an RX through them with COSTCO. Gave them $1000 deposit which three weeks later was not cashed. Contacted the GSM to find out why and also if our special order had been put in right away(thr $1000 deposit which three weeks later was not cashed. Contacted the GSM to find out why and also if our special order had been put in right away(three weeks ago). Could not get an answer in writing. Called the dealership. Asked the person who answered to speak with the General Sales Manager. They walked the phone in to him and I could here them tell him that it was me on the phone. His answer was: I DONT WANT TO TALK TO HIM. I immediately put a stop order in on the check and sent an email to the General Manager of the dealership with a CC to the GSM and the sales man. The GSM did call to apologize but at that point I told him to terminate the order. The General Manager of Lexus of Seattle has yet to contact me yet with an explanation of how any of this could have happened at a Holman Auto group dealer. Leadership starts at the top and it is obvious they are failing. I will be contacting the Holman group to tell them about the HORRIBLE customer service experience I had. More
by ramjet1954
Employees Worked With
Fedja Losic, Gabe Gallegos
October 03, 2020
We had an issue with the salesman and lot associate but the General Sales manager made things right. They went above and beyond my expectations. the General Sales manager made things right. They went above and beyond my expectations. More
by 11011101
Employees Worked With
Christopher Talamantez
September 26, 2020
Excellent service! Jim Matson in the service department was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome! was great to work with. C. Samuelson took an awesome video inspection of my car. Service was done earlier than expected, awesome! More
by strix26
Employees Worked With
Jim Matson, C. Samuelson
August 29, 2020
Lexus of Seattle very lucky to have Mr. Wayne Yonke as a sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe ho sale person. He is the best of the best sale person I have never seen before. Very nice person and easy to do business with. No words can describe how good he is. I’m 100% satisfied and recommend buyer come see him if you want a good deal. More
by bendyh2nite
Employees Worked With
Wayne Yonke
June 22, 2020
Considering Covid 19, service was still great, Ken and Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Jim compensated the detailing part of my car by a brief but great personable conversation. It was friendly and made me feel welcomed and part of the Lexus experience. I had a co-worker that just purchased a Lexus there and told them he needs to service his car there, as well. He will not regret it. More
by rogersn
Employees Worked With
Jim Matson, Kevin Murphy
May 31, 2020
Excellent Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue Very courteous and helpful, returned car spotless and shiny Educated user on various aspects of the car and operation , maintance tips . Set up blue tooth for phone. More
by DFsvette7
Employees Worked With
Kevin Murphy
April 13, 2020
Another well-done service. On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt an On the drive home from having Lexus of Seattle replace my power steering rack and pinon assembly, I could really tell how tighter the steering felt and how well it tracked straight down the road. Felt and handled like new! I'm completely satisfied! I'm a long-time customer, 18 years, and Lexus of Seattle is the only place I take my 2005 ES for service. I even buy my tires there! My wife drives a 2017 RX, her first Lexus (as a skier she drove Volvos for years) and now understands why I am so loyal to Lexus of Seattle. More
by ric.williams
Employees Worked With
Jim Matson, Service, Kevin Murphy
March 28, 2020
Never ever will use this dealership. New car lease sales department they are dishonest to customers not disclosing all information related to return leased car. department they are dishonest to customers not disclosing all information related to return leased car. More
by arsen1seattle
Employees Worked With
Fedja Losic, Mirza Memic
March 09, 2020
cheat sales and chear financial staff sales christophor will add surcharge/ hidden fee to purchase agreetment, if you don't check paper, you will pay extra without ware it. financial sales christophor will add surcharge/ hidden fee to purchase agreetment, if you don't check paper, you will pay extra without ware it. financial department paul also added clear mask fees without asking. THEY HAVE A BIG CHEAT TEAM . BECAREFUL More
by flyingsnow915
Employees Worked With
Christopher Talamantez
