Lexus of Seattle

ANDY HU THIS REVIEW IS FOR ANDY HU AT LEXUS OF SEATTLE: For a week and a half I was researching a used Toyota Tacoma. I found one at the Lexus of Seattle d THIS REVIEW IS FOR ANDY HU AT LEXUS OF SEATTLE: For a week and a half I was researching a used Toyota Tacoma. I found one at the Lexus of Seattle dealership. I called multiple times letting ANDY know that I was interested in the Truck and let him know all the information he needed to make the process as easy as possible when I got there. I gave him my VIIN number to my trade in, talking the price of the Toyota Tacoma and what I wanted to pay and told him the exact day I would be there. When we talked on the phone he said we could make something happen with the price I wanted wanted to pay. So fast forward to last Saturday March 9, 2019. I drove all the way from the Kitsap Peninsula from Silverdale to come see the truck and meet with ANDY at 9:00AM at the Lexus Dealership of Seattle. The drive was about an hour and a half. When I got there, he was late to the appointment and right off the back I could tell his customer service skills were not very good. Not friendly at all, didn't seem like he wanted to be there and was rude and very short with me. We went out to the truck and looked around at it and he was not impressed by my two other friends reaction to it or my reaction to it. Something didn't look right with the front of the truck. He then asked if I wanted to test drive the truck and I agreed to do it. Tell me anyone?!?! What kind of a test drive is going around the corner of the dealership and around into the back entrance, I barely made it to 20 MPH before I put it back in the lot. Then he wanted to go back in the dealership to talk numbers and my friends and I literally sat there for five minutes while he said there is no way I can get it down to the price you want or even work with you to bring the car price down. He continued and said if this deal is not right for you then you can go down the street and there is a Toyota dealership not even five minutes away. Little did he know he had a willing buyer for the truck and one of my friends was even thinking about getting a Lexus. Man, how are you going to turn down two sales???? So my friends and I ended up going to Magic Toyota in Lynwood and I bought a BRAND NEW 2019 Toyota Tacoma for less than the price he was trying to sell me on the 2018 Toyota Tacoma with 7,000 miles on it and a questionable looking front end. I don't expect terrible service from a Lexus dealer. I would expect terrible service from a rinky dink place in the middle of no where but not something as top notch as a Lexus dealership. It is sad a veteran of this country, a DOD employee, a 28 year old young man and a willing buyer was treated so poorly. Never again will I step foot in this place and I hope everyone who reads this goes to anyone but ANDY HU at Lexus of Seattle. Sincerely, Matt Peters More

Leased new RX Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time Experience was great. It’s my second car from them and I love their customer service! The loner car program saves me so much time More

Outstanding dealer My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, ex My wife and I had a truly wonderful experience at Lexus of Seattle. Our salesman Ran was wonderful. He answered all our questions about their cars, explained the pros and cons of buying vs leasing and helped us choose the perfect vehicle for us. He is a true professional More

Excellent service I decided to get Lexus for my car hunting and Patrick was very helpful and knowledgeable to get me the car how I wanted. He was not pushy at all that I decided to get Lexus for my car hunting and Patrick was very helpful and knowledgeable to get me the car how I wanted. He was not pushy at all that gave me no pressure feeling unlike other car sales person. I will definitely recommend him to my family and friends. More

BOUGHT NEW GX460 I JUST LIKE THE SERVICES WHO DID WITH MY VISITED & BOUGHT CAR. AND I WILL REFER MORE TO PEOPLE I KNOW ABOUT THIS SALESMAN & SERVICES. I JUST LIKE THE SERVICES WHO DID WITH MY VISITED & BOUGHT CAR. AND I WILL REFER MORE TO PEOPLE I KNOW ABOUT THIS SALESMAN & SERVICES. More

Lexus of Seattle We purchased 2018 Lexus RX 350. The customer service was very excellent and we would recommended this dealership to my friends and family. Thank you. We purchased 2018 Lexus RX 350. The customer service was very excellent and we would recommended this dealership to my friends and family. Thank you. More

Earl Dennis, Salesman, Lexus Seattle, Review Earl Dennis and Mirza Ustovic made my buying process the best I have every experienced. I could not be any more happy with the service I received fro Earl Dennis and Mirza Ustovic made my buying process the best I have every experienced. I could not be any more happy with the service I received from Lexus of Seattle and it staff. THANKK YOU! More

Friendly dealership Friendly and helpful service. The salesperson was able to answer all of our questions. We also love the service after our car was purchased! I would r Friendly and helpful service. The salesperson was able to answer all of our questions. We also love the service after our car was purchased! I would recommend this dealership to any of my friends. More

"Excellent buying experience" I went to Lexus of Seattle in Lynnwood and purchased a Lexus ES350.Best service, great price. Everyone was friendly and helpful making my purchasing e I went to Lexus of Seattle in Lynnwood and purchased a Lexus ES350.Best service, great price. Everyone was friendly and helpful making my purchasing experience pleasant. More

Excellent customer service Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process e Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process effectively and efficiently. Great staff More