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Lexus of Seattle
Lynnwood, WA
431 Reviews
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Showing 431 reviews
June 11, 2015
They make you feel at home It has yet to be that I have taken my car with 70,000+ miles into the dealership for anything more than it's 3,000 mile check up and any applicable tw It has yet to be that I have taken my car with 70,000+ miles into the dealership for anything more than it's 3,000 mile check up and any applicable tweaks needed due to a 25,000, 50,000 or something similar, checkup. There was one recall that had to be done. Like everything else, it was done and completed on time. The only time that was not the case, it was due to a part that had to be shipped in from another part of the country. They gave me a loaner car which I was able to return the next day. From the person who answers the phone, to the person who greets me, and many times brings me a cup of coffee, to the nice young woman who prepares the lovely coffees and cookies to the service manager himself and everyone else in the service area, I could not ask for a nice group of people to trust my car to. I have never had to bring it back because something wasn't properly fixed the first time. More
by Jelcy
Employees Worked With
Jon Schroeder
June 08, 2015
Unethical Business Practices and Pushy Sales Tactics Update 6-7-2015: The friend who I went to the dealership with received a call from the dealership after they read the review below. They then offered Update 6-7-2015: The friend who I went to the dealership with received a call from the dealership after they read the review below. They then offered him a gift card to remedy the situation but said that we had to take down this review to receive it. Not only is that completely despicable that is just bad business practice and proof that this place is filled with poor leadership and poor ethical judgement all around. I have adjusted the review from 2 stars down to 1 star because of this ridiculously unethical practice. A friend and I went to look at a used car that they had advertised and decided to purchase the vehicle. The sales guy that we dealt with was very pushy in his sales tactics and when I asked to find a hill to test the car out on he said he didn't know where any hills were around there. (Seriously, you don't know where hills or how the roads are around your own dealership?) We decided to purchase the car after some more testing and the sales process felt extremely rushed. However after being rushed through the process we were left sitting there for over an hour waiting to get into finance without being told what was going on. Steven Chung our sales guy said he would be right back and then left us with no explanation and we saw him working with other customers. After going through finance the girl in the finance department put all the paperwork on a flash drive and then forgot to give it to us. The only helpful person there was a sales associate named Emir that apologized for the delay and was actually able to get us some help. The lack of service we received was inexcusable for a dealership of this caliber. More
by techie7160
Employees Worked With
Emir Bucan
June 07, 2015
Friendly staff with excellent customer service! Very knowledgeable staff, very friendly and openly honest with recommendations. Cares about what is best for the customer without compromising on qual Very knowledgeable staff, very friendly and openly honest with recommendations. Cares about what is best for the customer without compromising on quality. I am a returning customer due to their efforts. Thanks guys! More
by Barbequepork
Employees Worked With
Kevin Murphy, Mark Brentson
May 26, 2015
Bad Service Arrived on site to look at the IS 250. Dan came out and asked if I had some questions. I asked him if they have any IS 250 with just the F-sport packa Arrived on site to look at the IS 250. Dan came out and asked if I had some questions. I asked him if they have any IS 250 with just the F-sport package, he told me no. I then asked him why would the lexus website allow me to build one if they don't make it. He said he didn't know and told me to research and come back, he gave me his card and left. He never let me look at the interior or sit inside the car. He spent about a minute with me and left. He probably didn't think I was a serious buyer. Worst customer service i've had at a dealership. I went to them instead of bellevue because of the high ratings online, but I guess all those ratings were BS. Wouldn't recommend. More
by Buyer123
May 21, 2015
Wonderful Experience with Lexus Of Seattle My experience at Lexus Of Seattle was made amazing by Patrick Conklin. He showed patience during the E2E transaction and never even once appeared or My experience at Lexus Of Seattle was made amazing by Patrick Conklin. He showed patience during the E2E transaction and never even once appeared or sounded pushy. He walked us thorough all the finance options with great ease and detail. I would honestly recommend visiting this dealership. This was my first Lexus and I am certain it won't be my last from Lexus Of Seattle. Patrick you were great. Thanks More
by JahnaviPandhisLexus
May 21, 2015
Excellent Service Experience at Lexus Of Seattle I had bought a brand new Lexus FSport and in couple of weeks I noticed few scratches on my dashboard. I was NOT sure of the reason and hence drove the I had bought a brand new Lexus FSport and in couple of weeks I noticed few scratches on my dashboard. I was NOT sure of the reason and hence drove the Car to Lexus Dealership after scheduling appointment with Kevin. Kevin assured me that he will look into and gather few details and would update me. The turnaround was really quick and he NOT only ensured that I get a Loaner vehicle well on time BUT also delighted me by fixing the issue on my dashboard in surprisingly quick time. It has been a a wonderful experience on my first uncalled for service :-) where I was NOT charged a dime. I look forward to have an equally sound experience with the Scheduled ones. Thanks Kevin More
by JahnaviPandhisLexus
Employees Worked With
Kevin Murphy
May 17, 2015
This is by far the friendliest Lexus dealership in our area. Ken Balser was very helpful over the phone, and found out what we were looking for and what options we wanted on it. He had the car waiting in front o Ken Balser was very helpful over the phone, and found out what we were looking for and what options we wanted on it. He had the car waiting in front of the dealership for us to test drive, and gave us a very fair deal. The finance department and the service department were also very friendly and helpful, and we highly recommend this dealership to our friends.l More
by Kathie
May 07, 2015
Great Care - Start to Finish My vehicle had been damaged when someone tried to break in. I was referred to the dealer and had a great experience. I was treated with courtesy at My vehicle had been damaged when someone tried to break in. I was referred to the dealer and had a great experience. I was treated with courtesy at all times and the dealer's personnel showed respect for my time and needs. The loaner was an excellent vehicle and there was no hassle in obtaining it or returning. As for my car, the dealer noted a few other items that were needed and we had those done as well. When I picked up my car, I left with a cleaner car than the one I had brought in and one that I was confident has been well cared for. More
by JHL24
Employees Worked With
Ken Peterson
May 01, 2015
Great service! Everyone was very prompt and helpful. Dealing with Kevin Murphy was wonderful! So personal and caring. I would call him again when help was needed. Everyone was very prompt and helpful. Dealing with Kevin Murphy was wonderful! So personal and caring. I would call him again when help was needed. More
by cargal123
Employees Worked With
Kevin Murphy
April 27, 2015
Awesome Experience I went to Lexus of Seattle to purchase a car and Dan Edland was a complete professional. He went above and beyond and was patient to find the right ca I went to Lexus of Seattle to purchase a car and Dan Edland was a complete professional. He went above and beyond and was patient to find the right car for me. I completely recommend anyone looking for their next car to go to Lexus of Seattle and to Dan Edland. More
by jbk
