Lexus of Seattle

Kevin is really great and easy to work with--he always answers our questions and helps us make and informed decision regarding our Lexus. We have been thinking about upgrading in the next 6-8months and w answers our questions and helps us make and informed decision regarding our Lexus. We have been thinking about upgrading in the next 6-8months and we will for sure come back to Lexus because of Kevin and his wonderful customer service! More

Very satisfied with overall experience during recent purchase of a pre-owned Lexus at Lexus of Seattle. Dealership was extremely professional and provided a no-pressure, customer-friendly environment. D purchase of a pre-owned Lexus at Lexus of Seattle. Dealership was extremely professional and provided a no-pressure, customer-friendly environment. David Jennings went out of his way to assist us with locating the exact car for our needs (no over-sell), and provided all the information we needed to thoroughly evaluate the car and be completely comfortable before purchasing; including Dealer certified inspection and repair records & CARFAX history. Extremely competitive price, and the car, dealership, and sales associate were all outstanding. Would likely purchase there again, and/or recommend to friends. More

Wow! Lexus of Seattle did a great job and we left Wow! Lexus of Seattle did a great job and we left with an awesome new 2011 RX350. They were low pressure, friendly and fully transparent throughou Wow! Lexus of Seattle did a great job and we left with an awesome new 2011 RX350. They were low pressure, friendly and fully transparent throughout the entire process. When I wanted to know the buy rates on the money factor & residual, they actually showed my the bulletin issued by Lexus Financial showing their exact costs. They were even willing to disclose and discuss the dealer holdbacks and other costs most dealers try to hide. However, what realy makes these guys stand out far and beyond any other car dealer I have dealt with is their eithcs and integrity. During the lease process they made a mistake on their side by representing I was eligible for a certain customer incentive program. When it was discovered late in the process (i.e. we had 2 documents left to sign) that I was not eligible as they had initially thought, they looked at the facts, acknowledged their mistake (never once trying to blame it on me) and then still closed the deal even though it clearly was no longer a profitable one for them. Most car deals would have just said too bad and pulled the deal without a second thought. It is very rare to experience a dealership or salespeople with this much integrity and professionalism. I will be a customer for life. More

Best over-all service I have ever had. Everything was Best over-all service I have ever had. Everything was explained in detail and I was notified when any questions came up. The loaner car was a re Best over-all service I have ever had. Everything was explained in detail and I was notified when any questions came up. The loaner car was a real treat to drive and my car was ready, sprakling clean when I picked it up. Cory was delightful to work with. I will definitely ask for him again. Thank you More

Adam Hendry, Service Consultant, is knowledgeable, efficient and friendly under the most hurried of circumstances. He conveys technical information in a way that is easily understood and offers servi efficient and friendly under the most hurried of circumstances. He conveys technical information in a way that is easily understood and offers service options without being asked. He is a definite asset to this dealership service department. More

Kevin and his team are always communicative in a positive way. They are pleasant and helpful and look for ways to save money on needed repairs, including taking full advantage of warranties, giving us the b way. They are pleasant and helpful and look for ways to save money on needed repairs, including taking full advantage of warranties, giving us the benefit of the doubt. The work is good and I rarely have to go back for a re-do. More

Kevin Murphy has provided the highest level of service that I've dealt with in the past. He is friendly, knowledgable, and makes the entire process easy and enjoyable. He answers all my questions, knows w that I've dealt with in the past. He is friendly, knowledgable, and makes the entire process easy and enjoyable. He answers all my questions, knows what he is talking about. When he says my car will be ready in 1 hour, it is ready. More

I've had the pleasure of working with Corry Burrows of the Service department, both at Lexus of Seattle. We’ve purchased several vehicles from this dealership and have always brought them back here fo the Service department, both at Lexus of Seattle. We’ve purchased several vehicles from this dealership and have always brought them back here for our servicing needs. I’ve worked with Cory from Day 1 of my new car purchase until now. Cory has always been a tremendous help in answering all my questions during each visit and goes to great lengths to research and provide explanations for those things that are not immediately known. Even when there are no apparent answers, I have noticed that Cory continues to search for alternative solutions to address my question and educate me on possible options even after I’ve left the dealership. There have been numerous times in which certain problems with the car have caused great concerns to me, but Cory has always been patient and meticulous in getting the problem fixed correctly and timely. In fact, I don’t believe I have ever received an incorrect estimate from Cory with respected to time or cost. Of course, it is certainly understandable that some problems are more costly to fix than others. Thus, when it comes to paying for work to be done on my vehicle, Cory has always made sure I am aware of all my choices and he was always able to provide alternative options, even if I choose not to perform the fix at this dealership; he always gives thorough explanation of each and every scenario so that I may weigh my possible options. I’ve come to depend on his help with everything related to my vehicle. Cory willingly provides answers from the biggest issue to the smallest concerns. He has taken care of my vehicle with issues ranging from factory recalls, transmission work, replacing and resizing new tire options, to even providing his wealth of experience to educate me in making purchase of another Lexus, so that I end up with the car that’s right for me. He’s done all of this with a really friendly attitude and a positive personality that I rarely find anywhere else. More

Cory is a superb customer service professional. He has chased down every defect I've encountered and had it fixed. It is a pleasure to deal with him. His greeting when called is both friendly and helpfu chased down every defect I've encountered and had it fixed. It is a pleasure to deal with him. His greeting when called is both friendly and helpful in scheduling the work needed in the time available. On arrival, his review of the work needed is thorough, his estimates of the time and cost involved are accurate, and his responses to questions and concerns is both informative and patient. In short, he is a pleasure to work with. More

David Postle is a very big reason I take my Lexus RX330 to Lexus of Seattle....he is a fantastic service rep BECAUSE his estimates are always right on and he makes sure I have a loaner car (always a brand to Lexus of Seattle....he is a fantastic service rep BECAUSE his estimates are always right on and he makes sure I have a loaner car (always a brand new Lexus) to use while my car is being serviced. Also, a mechanic that works there is fantastically gifted when it comes to taking care of my car...his name is Todd...great job David and Todd!!! Thank you. More