Lexus of Seattle

I am a loyal Lexus customer primarily because of the service I receive at this dealership. My Service Consultant, Kevin Murphy, always takes exceptional care to ensure I am getting what I need and to m service I receive at this dealership. My Service Consultant, Kevin Murphy, always takes exceptional care to ensure I am getting what I need and to make my maintenance and repairs as convenient as possible. Thanks for being so customer service oriented and for making my life just that little bit easier! More

I feel very confident taking my RX330 for service at Lexus of Seattle. The atmosphere is friendly and welcoming--lattes, cookies, cold drinks, computer access, and loaner cars. My experience with the Lexus of Seattle. The atmosphere is friendly and welcoming--lattes, cookies, cold drinks, computer access, and loaner cars. My experience with the service received is excellent and completed in the estimated time, And I drive home in a freshly washed car! Cory Burrows was very easy to work with. He listened well and explained clearly what service was done and why, and he was very personable. I have been to other dealers who made me feel invisible, so I truly appreciate the treatment at Lexus of Seattle. I love my car and the service we receive! More

Kevin Murphy has always taken excellent care of me and my auto needs, excellent service, actually stellar! He is on the ball and communicates exceptionally well. But mostly, I trust him and that is the most auto needs, excellent service, actually stellar! He is on the ball and communicates exceptionally well. But mostly, I trust him and that is the most important aspect of why I take both my cars to Lexus of Seattle. That is an essential asset which Kevin posesses. Kindest Regards, Amy Cram More

They treat you well here. Loaners are free, the waiting room is comfy, free lattes, etc., home made cookies, movies played while you wait. They also normally wash my care when I have it serviced. They se room is comfy, free lattes, etc., home made cookies, movies played while you wait. They also normally wash my care when I have it serviced. They seem pretty competent and I have never been disappointed. More

Kevin Murphy, service writer, is the hands down winner at this dealership. He is knowledgable, punctual, personable, professional and always reasonable. I return for non warranty work, despite the outreageou this dealership. He is knowledgable, punctual, personable, professional and always reasonable. I return for non warranty work, despite the outreageous prices, because I know that it will be done correctly. The bottom line is that Mr. Murphy goes the 2nd mile for the customer, as though he owned the business. Perhaps he should. Daniel Labriola 206-784-9111 More

My wife and I both are very happy with the service department at Lexus of Seattle. We have been searching for a car service department we can trust for 6 years. We found one with Lexus of Seattle. My department at Lexus of Seattle. We have been searching for a car service department we can trust for 6 years. We found one with Lexus of Seattle. My wife looks forward to the appointments she has for service. The department is very friendly and clean. Thank you Eric More

We recently hit a curb in the snow in our 2009 Lexus RX350. It was not driveable and quite traumatic to do damage to a vehicle with 18000 miles and a vehicle we take great care of. I called Lexus of Sea RX350. It was not driveable and quite traumatic to do damage to a vehicle with 18000 miles and a vehicle we take great care of. I called Lexus of Seattle on Monday and they offered a loaner vehicle even before we were able to get the vehicle towed in due to the steep hill where we live, the tow truck could not get in to pick it up. Lexus of Seattle even sent their shuttle to pick me up the day before Thanksgiving. Considering the time of year to be without a vehicle, this is truly above and beyond the call to offer this to us. Great thanks to Diane and John Willoughby in service along with Cory Burrows keeping us constantly informed on progress with repairs and our insurance company. We really appreciate this outstanding service and professional demeanor. It is just this kind of quality professional service that makes the customer return. Lexus of Seattle gets "it" and we will be passing our positive experience to others as well as Lexus. The purchase experience of our 2009 RX350 was equally pleasant along with all the interaction with the service and sales departments on scheduled services and visits to the dealership since. We will be recommending Lexus of Seattle to all we encounter. More

High end luxury cars are pretty similar these days so when it comes right down to it, it's the on-going service that makes for a great or less than great experience for a car owner. Working with Adam He when it comes right down to it, it's the on-going service that makes for a great or less than great experience for a car owner. Working with Adam Hendry has made owning my 2008 GS350AWD a great experience. He is friendly, patient, responsive to calls and e-mails and very thorough. He does things like going the extra mile to keep me updated if a service call needs to take longer than expected. If I am waiting on-site, he will personally come out to let me know what's happening or if I'm using a loaner car, he'll call me. The fact that loaner cars are available is a huge plus, too, since there isn't a Lexus that's convenient to my home or office. Also, in this day and age of less than satisfying customer service, being able to work with someone directly who really understands what customer loyalty is all about is a real plus! More

Lexus of Seattle embodies what you would expext from a luxury brand dealership; from the available work space while you wait to the quality loaner for longer services. The service department has been grea luxury brand dealership; from the available work space while you wait to the quality loaner for longer services. The service department has been great to work with on both of the cars that I have had. I have taken them there for all routine service as well as warranty or insurance covered work and could not have been more impressed with how well my cars have been cared for. More

I have been dealing with the service department at Lexus of Seattle for about a year now and I am very impressed with there outstanding customer service and knowledge. I have had two different vehicles bot of Seattle for about a year now and I am very impressed with there outstanding customer service and knowledge. I have had two different vehicles both Lexus and I love the fact that they take the time to exlpain everything that has been done or needs to be done. I also like the fact that Adam Hendry is at the touch of a button. If I have any concerns or even just need an oil change I can e-mail him and it is taken care of immediatley. I bought my second Lexus based on the fact that I had John Willoughby and Adam Hendry in the service department at Lexus of Seattle. Thank you both for all of your help. More