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Lexus of Serramonte
Colma, CA
643 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
April 09, 2024
The service of the salesperson was very good, but the paper work of the financial department is too bulky, it can be improved if they can reduce the paperwork by using the computer or tablet. paper work of the financial department is too bulky, it can be improved if they can reduce the paperwork by using the computer or tablet. More
by Tony Ng
Employees Worked With
Mason Ma
Helpful April 08, 2024
I had a great experience purchasing a car with Clarissa Toy. She made my first car buying experience easy, and not stressful at all. I’ll be recommending her and Lexus of Serramonte to all my friends and f Toy. She made my first car buying experience easy, and not stressful at all. I’ll be recommending her and Lexus of Serramonte to all my friends and family. More
by Jignaci0
April 05, 2024
On April 4, 2024, I took my 2002 Lexus ES300 to Lexus of Serramonte to have my battery inspected since it would no longer hold a charge.(I also noticed one of my tail-light bulbs was blown out). While there Serramonte to have my battery inspected since it would no longer hold a charge.(I also noticed one of my tail-light bulbs was blown out). While there, I decided to have my annual maintenace work performed. After waiting over eight hours, they they handed me the bill. They charged me over 100 dollars to change the light bulb and over 400 dollars for installing a new battery.The total bil was over 900 dollars. After much complaing, they gave me a discount of only 100 dollars. They could not give any reason as to why it cost 100 dollars to change a tail-light bulb and over 400 dollars to install a new battery. I feel I was totally ripped off and after taking my Lexus to them for over 15 years, I will no longer be using their services (even with owning 2 Lexus's. (I just recently bought a new Lexus ES300 hybrid from them). Thankfully, my freind advised me to take my cars to D&J Auto in San Bruno. They have a 5 star rating and an A+ with Consumer Reports.. After hearing his great satisfaction with them, I will now take my two Lexus's to them whenever it needs service. I always new dealerships were more expensive, but in my opinion, that was a total scam. More
by clmonmiller
Employees Worked With
Erika Guzman, Service Consultant
April 04, 2024
This is the first time I leased a car with Lexus. Although the buy out process wasn't smooth and clear but Lexus did provide there apologies and sincerity. I look forward using Lexus services in th Although the buy out process wasn't smooth and clear but Lexus did provide there apologies and sincerity. I look forward using Lexus services in the future. More
by Kayli1006
April 03, 2024
Excellent customer service. Carlos is very professional and made the transaction smooth and easy especially for first time car buyer like me. Carlos is very professional and made the transaction smooth and easy especially for first time car buyer like me. More
by cj
April 02, 2024
The salesman Victor's service was great! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! More
by Lydia
Employees Worked With
April 02, 2024
Promise made, promise kept. Steve, my adviser, took my order in late November, and promised the TX500h will be delivered in Feb. 2024. Right on time, on 2/15/2024, I picked up m Steve, my adviser, took my order in late November, and promised the TX500h will be delivered in Feb. 2024. Right on time, on 2/15/2024, I picked up my brand new TX500h. Keep up the great job Steve. Appreciated very much. More
by anhngo1
Employees Worked With
Steve Bailey
March 29, 2024
The dealerships is Very nice and professional, will be come back next time and share my experiences to my friend come back next time and share my experiences to my friend More
by xianfei4
March 26, 2024
Clarissa Toy was a wonderful partner to work with as we purchased our new RX350 last weekend. She moved through the process expediently, helped us shape a great deal on the trade in of our old car, and was purchased our new RX350 last weekend. She moved through the process expediently, helped us shape a great deal on the trade in of our old car, and was incredibly responsive and proactive throughout. I would highly recommend her and this dealership! More
by Aufderbuyer
