Lexus of Serramonte

Lease of new NX 300 Very attentive and responsive service from salesman Eric, including a test drive; and upon leasing the vehicle, good follow up to be sure I knew about Very attentive and responsive service from salesman Eric, including a test drive; and upon leasing the vehicle, good follow up to be sure I knew about the special features of this mini SUV. It is a wonderful vehicle and I am enjoying driving it. More

Service car excellence Dean DeCadtro has been taking care of my car old & latest since 1999. Has provided the best performance adviser to date, Advised current problems if a Dean DeCadtro has been taking care of my car old & latest since 1999. Has provided the best performance adviser to date, Advised current problems if any for better quality car. More

Excellent and reliable service Dean has helped service our Lexus vehicles for over 10 years and still provides the same high quality customer experience to this day. Went in for a Dean has helped service our Lexus vehicles for over 10 years and still provides the same high quality customer experience to this day. Went in for a recent 10k maintenance with minimal downtime. More

12 Month Service Fast and efficient. Work was completed quicker than promised. The person checking us in was friendly and personable. The waiting area was comfortable Fast and efficient. Work was completed quicker than promised. The person checking us in was friendly and personable. The waiting area was comfortable and had good coffee. More

Fast, Friendly and efficient. Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need a vehicle. Jobelle was also extremely friendly and explained all our options. Thank you to both Vy and Jobelle. More

Always a pleasure, Randy Randy is a fast friendly efficient customer service rep. He knows the Lexus - old and new - no matter what the age. I Recommend him to anyone. Randy is a fast friendly efficient customer service rep. He knows the Lexus - old and new - no matter what the age. I Recommend him to anyone. More

Fantastic Customer Service Randy in the Service department and Raj in the Sales department are exceptional! Great customer service, patient, listened to my concerns and tried to Randy in the Service department and Raj in the Sales department are exceptional! Great customer service, patient, listened to my concerns and tried to accommodate me at all times. Never felt rushed or pushed into making a decision I didn't feel comfortable with - these guys are caring, compassionate, hard-working and both deserve a raise!! JB sold me my car 2.5 years ago and has consistently provided excellent customer service to me as well. I know I can call or text him anytime for help with my Lexus and he will be there to resolve my problem, or point me in the right direction. Bravo JB! Vivian Lee - Happy Customer More

Five star customer service I've been working with David Martinez at the Lexus of Serramonte since 2014 and I can say that this has been one of the most pleasant experience I've I've been working with David Martinez at the Lexus of Serramonte since 2014 and I can say that this has been one of the most pleasant experience I've had with a dealership so far. David and his counterpart Randy go out of their way to make sure that my car is serviced and repaired as per my instructions/request. It is rare to receive such level of customer service these days but these guys should be role models for others in the industry because they are the secret of the Lexus of Serramonte's success. More

Great Job This is my second Lexus car. All purchased here. As always great and fast service, friendly atmosphere! They are beyond GREAT, super super excellent c This is my second Lexus car. All purchased here. As always great and fast service, friendly atmosphere! They are beyond GREAT, super super excellent customer service. Will definitely be back next time.. More

STRESS FREE MAINTENANCE Everytime I bring my Lexus in for Service Dean DeCastro is very thorough and attentive...He's a Class Act. And the services has been amazing Everytime I bring my Lexus in for Service Dean DeCastro is very thorough and attentive...He's a Class Act. And the services has been amazing More