Lexus of Serramonte

Supurb Service I am always made to feel taken care of when I need service on my Lexus. My service advisor, David Martinez, is kind and always on top of things. He i I am always made to feel taken care of when I need service on my Lexus. My service advisor, David Martinez, is kind and always on top of things. He is respectful (as are all of the service advisors) and really cares about my safety. I trust his opinion and know that he has my best interests at heart when it comes to servicing my car. He does not recommend things unless they are needed (other car service centers do). I will continue to bring my Lexus to Serramonte Lexus for service and hope to continue my working relationship with David for many years to come. Thank you, David! More

Outstanding Service I always have a great experience at Lexus of Serramonte. They are very thorough and take great care of my car. I am greeted quickly and my service I always have a great experience at Lexus of Serramonte. They are very thorough and take great care of my car. I am greeted quickly and my service representative walks me through ALL of the options. I work with Matthew Richardson and he is EXCELLENT! My car is serviced, washed and given back in a timely manner . More

A++ experience with Drago who was friendly & knowledgable When I began searching for a new mid-size SUV I really wasn't sure which I was going to choose. I began with Drago at Serramonte Lexus and then went t When I began searching for a new mid-size SUV I really wasn't sure which I was going to choose. I began with Drago at Serramonte Lexus and then went to many dealerships to drive their SUV's. I found that every time I met a new sales person I was comparing them to Drago because he was honestly the most patient, friendly and informative person I met. I took the RXL & and RXL Hybrid for test drives and while we drove he continued to review all the benefits and features of each. Not the case at other dealerships where I felt I had to drag information out of them, one sales person even got the wrong vehicle for me to drive because she wasn't listening to me. I ended up setting my mind on the RXLh and Drago & Danna helped me get the financing I needed. Drago worked tirelessly to ensure that I was able to get my dream SUV. Even texting back and forth with me on a Sunday to ensure he did everything he could to help. When I went to pick it up on Monday Drago spent a good 45 minutes with me sitting in my SUV reviewing all the features of my new vehicle (yes! there's a lot!), even calling the service department in to clean a last few smudge marks off the exterior to ensure my new SUV was sparkling clean when I drove off the lot. My new Lexus is amazing but I wouldn't be driving it today without Drago. If you're looking for a new vehicle please visit Drago and you too could be driving the car of your dreams! More

Prompt and great service experience My service advisor was very attentive and caring, listened to what was needed and offered the optimal service for the best possible price, in the fast My service advisor was very attentive and caring, listened to what was needed and offered the optimal service for the best possible price, in the fastest time! More

Most peaceful and amazing experience The whole team @Serramonte is amazing. I worked with Fernando Ferran and he was most pleasant sales guy i have ever met. No pressure on buying cars ju The whole team @Serramonte is amazing. I worked with Fernando Ferran and he was most pleasant sales guy i have ever met. No pressure on buying cars just facts and gives you time & space which you need when you are making big decision like this. I was always felt welcome and no pushing & Pulling which i faced at other places. They did not get annoyed or angry at anytime. I wish i had this experience everywhere. More

Excellent customer service Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well the services done and repeatedly reminded me of why the car needs another service when it hits a certain mileage.....Christian ( front desk) ...has this quality of being so friendly to the customers.... awesome guy! More

Excellent Customer Service-Mauricio Rodriguez Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He re Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He recently intervened for me with an auto body shop and was able to facilitate my car the rep[air within 2 days (after over 3 weeks of inaction with the body shop). More

Lexus certified RX350 Raj helped us trade in our Toyota Highlander for a Lexus certified RX350. No pressure, great service, and nice follow up after purchase! Love the ne Raj helped us trade in our Toyota Highlander for a Lexus certified RX350. No pressure, great service, and nice follow up after purchase! Love the new car. Great selection of certified used Lexus. Good communications. Thanks! More

Great Service It was great experience for buying car from Lexus of Serramonte - Excellent customer service. Salesman was kind, professional and honest. He followe It was great experience for buying car from Lexus of Serramonte - Excellent customer service. Salesman was kind, professional and honest. He followed up by phone and email with car futures, price and Lexus incentives for RX350 and Car was ready when I get there. It was quick and easy with excellent customer service. More

Stress free It was stress free experience. We started the conversation 2 days prior to getting a car. We expressed our likes and dislikes. Yury knew what we wante It was stress free experience. We started the conversation 2 days prior to getting a car. We expressed our likes and dislikes. Yury knew what we wanted and was able to get us a great deal and deliver on all our requests. We felt safe and well taken care of. We did not feel pushed or rushed in buying process. Yury was very knowledgeable, and very attentive. He was able to explain all the details that we wanted to know about, and to answer all our questions. I would definitely advice my friends and family to go to Yury if they would have questions and desire to purchase a Lexus. Thank you Yury. More