Lexus of Smithtown

Exceptional service I have been dealing with this dealership for the past 15 years. The staff is very professional,, very knowledgeable and reliable. It’s the most stre I have been dealing with this dealership for the past 15 years. The staff is very professional,, very knowledgeable and reliable. It’s the most stress-free experience I have had with a car dealership. Thank you Lexus if Smithtown!! More

LOVE Southampton & Ralle Lexus - maybe take some pointers Many purchase a Lexus for the excellent product and outstanding customer service. Today I received neither when trying to determine if something woul Many purchase a Lexus for the excellent product and outstanding customer service. Today I received neither when trying to determine if something would be covered under warranty. Rude and left on hold. Taking my business elsewhere. More

Excellent experience First class operation! Starting with John V in pre-owned sales, to Denise in financial services, and finally Abbas the technical specialist, extremely First class operation! Starting with John V in pre-owned sales, to Denise in financial services, and finally Abbas the technical specialist, extremely professional and a pleasure to deal with. Great job Lexus! More

Maintenance on ES 350 Lexus Easy to make service appointment. Was taken care of promptly, When service was completed, Michael described service done on the car. It wasn't just Easy to make service appointment. Was taken care of promptly, When service was completed, Michael described service done on the car. It wasn't just ok you're done, pay here. He took the time to go over the items and asked if I had any questions. Personalized service with promptness and courtesy. More

Recently purchased certified ES 350 Just started using Smithtown Lexus service department. Some service technician named Abbas was absolutely wonderful,knowledgeable easy to reach alw Just started using Smithtown Lexus service department. Some service technician named Abbas was absolutely wonderful,knowledgeable easy to reach always called back quickly & stayed with me until problem was solved. Unfortunately, I did not experience this at another Lexus dealership on Long Island that seems to have a good rating? More

Consistently outstanding experiences I've dealt with both the sales team and the service team and am always amazed at how consistently they perform. They treat you like you a part of the I've dealt with both the sales team and the service team and am always amazed at how consistently they perform. They treat you like you a part of their family but not in a fake way. They take care of you and put your needs and your satisfaction 1st. Everyone has an off day but I have yet to see anything resembling an off day here. More

30,000 mile service Customer service is always top shelf. The car was returned washed and vacuumed. I've never had a bad experience. Why would I go somewhere else? Customer service is always top shelf. The car was returned washed and vacuumed. I've never had a bad experience. Why would I go somewhere else? More

Great All the employees are willing to help every customer that walks in the door. What a great place. Thank you for all the help. Thank You All the employees are willing to help every customer that walks in the door. What a great place. Thank you for all the help. Thank You More

Service with a smile. Lexus of Smithtown service is unbelievable. In 50 years of owning a car, have never experienced a quality of service even close to theirs. Talk about Lexus of Smithtown service is unbelievable. In 50 years of owning a car, have never experienced a quality of service even close to theirs. Talk about top notch! Would recommend this dealership to everyone. Thanks Lexus of Smithtown More

RX350 Orientation The Lexus of Smithtown's Sales (Joseph Giaquinto) and Technology Technician (Anthony Pinto) and Finance Advisor (Denise Plourde) were well informed re The Lexus of Smithtown's Sales (Joseph Giaquinto) and Technology Technician (Anthony Pinto) and Finance Advisor (Denise Plourde) were well informed relating to everything from Automotive design, features, safety, and technological advances of the various makes and models we reviewed. Also all our various financing options and additional packages available. There are many new things we need to learn while enjoying beautiful new and safe Lexus RX350. Thank you again for everything. vicarious More