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Lexus of Smithtown
St. James, NY
1,097 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,097 Reviews of Lexus of Smithtown
September 09, 2014
Buying a new car here was a pleasure........once again! In the last three years I have purchased two new cars at Lexus of Smithtown. Although I visited several different Lexus dealers, I ended up making th In the last three years I have purchased two new cars at Lexus of Smithtown. Although I visited several different Lexus dealers, I ended up making the purchases at Lexus of Smithtown. I not only got the best deal there, but the buying experience was easy and pleasant. Our sales person, Charles Greene was very informative. He answered all of our questions and was there for us throughout the process, from our walking into the dealership to his handing us the keys to our new SUV, explaining and demonstrating all of its features. The sales Manager, Frank Galante approved a very fair price on both our purchase and trade in, and as did Charles Greene, treated us as valued customers. The Finance Mgr.Denise Plourde was a pleasure to deal with. She made the financing, insurance and DMV issues happen without so much as a glitch. She knows her job inside out! In closing I must say that as a result of the treatment my wife and I received from the 3 aforementioned individuals our next new car purchase will be at Lexus of Smithtown. KEEP UP THE GOOD WORK! More
by Vista Bay
Employees Worked With
Frank Galante, Denise Plourde, Charles Greene
September 08, 2014
Great Experience My husband and I had a great experience with this dealership. We have been a Lexus owner for 15 years from a previous dealership and were dissatisfied My husband and I had a great experience with this dealership. We have been a Lexus owner for 15 years from a previous dealership and were dissatisfied with their service and professionalism. A friend had recommended Lexus of Smithtown to us and we couldn't be happier. The whole experience was wonderful. Hassle free and we felt very comfortable working with Charles. We love the vehicle we purchased and can't wait to buy another from them soon! Would highly recommend this dealership to our family and friends! More
by azaza01
Employees Worked With
Robert Rossworn, Denise Plourde, Charles Greene
September 03, 2014
Wonderful experience I bought a used car through Oren C. who made the experience easy and straightforward. Given that I'm about two hours away, it was important to me that I bought a used car through Oren C. who made the experience easy and straightforward. Given that I'm about two hours away, it was important to me that I had deal before I got there. Oren and his people made the process easy. He picked me up at the train stop. I signed the papers when I got there, waited about 30 mins for the car to be prepped, and was out in a few hours. Thanks for the great experience! More
by pjhpark
Employees Worked With
Oren Corridon
August 30, 2014
Everything I wanted....and more! I have been leasing cars through a private leasing company since 1989 and after moving to Suffolk County From Queens, I decided to go straight to the I have been leasing cars through a private leasing company since 1989 and after moving to Suffolk County From Queens, I decided to go straight to the dealer myself for my next lease. I also had to trade in a car that was not at its maturity date, so there was some unfinished business to attend to. Enzo Tripani was the sales associate who assisted me in getting the best price for my new leased vehicle (2015 RX350) and to say he was really great in every aspect of my new lease is an understatement. Bob Rossworn, the sales manager stepped in when we needed to "navigate" through some "uncharted territory" and Denise Plourde in Finance helped me out tremendously when I found myself in some "rough terrain". I also want to thank the staff for accommodating my senior parents with all the goodies you had on hand - the coffee maker kept my pop busy for quite some time(!) and my pup Dino was welcome by all. Thank you again for making this a great experience! More
by Lioness8260
Employees Worked With
Robert Rossworn, Denise Plourde
August 30, 2014
Flying colors!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I purchased a vehicle from this dealership and there was a tiny hiccup with it, but once again they came through with flying colors. I love this dea I purchased a vehicle from this dealership and there was a tiny hiccup with it, but once again they came through with flying colors. I love this dealership. I know that when I purchase something from them the only thing I have to worry about is enjoying my new automobile. They treat you like family. Thank you so much Lexus of Smithtown you are AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by littleone2003
Employees Worked With
Denise Plourde
August 19, 2014
Came to the right place Our family had been looking for a new vehicle since our lease was maturing. We needed a family vehicle and had been to many different dealerships and Our family had been looking for a new vehicle since our lease was maturing. We needed a family vehicle and had been to many different dealerships and had considered many different makes and models. Our experience at Lexus of Smithtown was what sold us on our new family vehicle. Mr. Michael Mandolese, who was our sales consultant, is a consummate professional; he is extremely well versed as he knows his products inside and out, and he was very pleasant to work with. He worked hard to help us get a great deal. He made our trade in an easy process, and we were very happy as we drove off the lot with our new vehicle. Of note, there are three more professionals whom we would like to thank and mention. Mr. Frank Galante (gen manager) was very thorough with us, and also assisted us in getting the best deal possible; Mr. Enzo Tripani whom we had also spoken with was also very helpful in locating a vehicle, and Ms. Denise Plourde in finance was fair, forthright, and professional. Thank you to you all for making this such a pleasant experience. I would certainly highly recommend each of these fine professionals at Lexus of Smithtown. More
by A296
Employees Worked With
Michael Mandolese, Frank Galante, Denise Plourde
August 18, 2014
Excellent Service Department I am from Boston, MA and was visiting Long Island. My RX450h had a blown tire from the debris on Long Island Expressway and I was stuck on a Saturday I am from Boston, MA and was visiting Long Island. My RX450h had a blown tire from the debris on Long Island Expressway and I was stuck on a Saturday afternoon hundreds of miles from home. I changed to my spare tire and immediately called Lexus of Smithtown service department. Leigh West was my advisor who was extraordinarily helpful and within an hour she got my tire warranty worked out, installed a brand new matching Michelin, and got me on the road again. The car was as good as new. Lexus of Smithtown is highly recommended dealership and has a superb service department that is customer oriented!!! More
by kodicken
August 16, 2014
Arrogant, confrontational, dishonest, mediocre This is about an experience that began in early June and ended in the last couple of days in that month. The dealer had just listed a top-of-the-line This is about an experience that began in early June and ended in the last couple of days in that month. The dealer had just listed a top-of-the-line LS hybrid for sale. While the car was overpriced from the get-go (in my view, based on my research), after a few pleasant email exchanges with John Valveri, in which he assured me that this car was (1) certified pre-owned and (2) “in excellent shape, inside and out”, I decided to drive 200 miles to NY on a Friday morning to take a look. At the time, the vehicle had been for sale only about two weeks. Upon arrival, I greeted John. We were making some small talk (as is usually the case), and mid-conversation, he abruptly interrupted and took me to the car. Ok, a bit awkward, I thought, but this is what I came here for, anyway. As I inspected the interior of the car, I noticed fine scratches on the wood trim that I had explicitly asked about previously, only to be told the car was in excellent shape. I then asked if we could take it for a test drive. John’s response, delivered in a very incredulous and condescending tone, was “are you interested in the car?”. (No, John, I just came down here to pass the time.) This is how it all began, and I should have known what would follow. On to the drive… In addition to condescension, everything in John’s tone and behavior reeked of used car salesman stereotypes and tactics. His demeanor kept communicating that dealing with me was a huge inconvenience. This was inexplicable to me; I drove all the way down there, was polite, and to boot, I showed up in a late-model Lexus LS (not that this should matter, but I’ve seen this movie before). When we got back, while I admitted to liking the vehicle, I expressed concern with some of the flaws that he had failed to tell me about. None of the issues were deal breakers (i.e., the car was in ok shape), but it would take some “TLC” to bring this car up to “excellent” standards. While I looked through the car, John just went back inside without saying a word. A few minutes later, I walked inside and overheard him telling someone (presumably the used car sales manager) in a raised voice about my thoughts on the car, and he was doing so in a somewhat-dismissive tone, almost complaining about me. For what it’s worth, I had never seen such an open display of unprofessionalism when buying a car, never mind one in this price range. Against my better judgment, I stuck around. John made a decent verbal offer on my trade (“subject to a clean Carfax”, in his words), and we kept on talking. In spite of the lackluster experience thus far, I made an initial offer on their vehicle. We did not get far, especially when John began to tell me how “in this day of the internet, there are only hundreds to play with, not thousands like back in the day”. There was more nonsense communicated, but I won’t get into it. Basically, other than John’s verbal offer for my trade, everything else he said could be summarized into two (paraphrased) statements: “this is a used car and you should pay us what we want and live with any issues” and “selling to people from your state is a pain”. I thanked him and left. The following Monday, I received a call from Frank Galante, the General Sales Manager (GSM). I was impressed with the fact that he followed-up, and he sounded genuinely interested in rectifying the situation. He listened carefully to what I told him, including specific observations on the condition of the car (i.e., things they should have addressed before I came down) and John’s general demeanor and tone. I reiterated that I was willing to buy the vehicle for the right price and that I had some flexibility. He said that given my flexibility, he would try to work something out with the used car sales manager and would be in touch. Despite his saying all the right things on the phone, a week later, I still had not heard from him, and an email I sent went unreplied to. Against my better judgment (yet again), I reached out several times throughout the month of June, and we communicated via email and had a couple of phone calls. By the end of the month, the GSM had come down $8k from the posted asking price (despite verbally slipping on the phone to a figure that was $11k lower, only to later deny it). Meanwhile, in a separate email to John in which I asked about availability (and ONLY about availability), John came back with a one-line email saying “the car is available for $ xx k", the same ridiculous price as on day one. The end of June was here, and I finally agreed that I could live with a number close to the GSM’s number for the price of the car (i.e., 8k below asking). At that point, he said my trade was worth a number that had been lowered (from John’s initial offer in early June) by the same amount of $8k. In other words, after exchanging messages for several weeks, there was no real movement in the net amount of money I would need to pay. The GSM’s tone was arrogant and condescending throughout most of these exchanges, as if selling me this car would be a favor to me, and when I called them out on their little game, rather than rectifying things, the BS continued to flow. Also, as I have noticed to be typical of some of these individuals, he could not help himself and had to make a comment about my budget, as if somehow my offers to him were driven by budgetary constraints rather than vehicle and market conditions. Needless to say, I walked away, but not before documenting this history in a detailed email to the GSM, sales consultant AND the owner and general manager of the dealership. Neither the general manager nor the owner ever bothered to say a word. After our “negotiations” ended, the asking price was immediately dropped by $4,000. I have been a Lexus owner for well over a decade and have never been treated so unprofessionally by any dealership, never mind a Lexus store. I don't know if it was my slight accent, name or something else. These guys unfortunately lived up to all the stereotypes and took them to a whole new level. And I won’t get into other things, such as telling me that the car was CPO even though it is not, as evidenced by the service records as of mid-May and by the Lexus CPO website. Fast forward 1.5 months… Their car has now been sitting for 105 days, now for sale for $6k less than where it started. I now own the same model car with 1/3rd the mileage and in much better shape. I went over 2,000 miles away (instead of 200) to get it and could not be happier with the vehicle or the buying experience. Oh, and as a nice bonus, the vehicle I bought is actually certified pre-owned. If these people assumed I was not a serious buyer, or better yet, that I could not afford their car, they were sorely mistaken. Good luck unloading your vehicle… More
by LexusFan1
Employees Worked With
John Valveri, Frank Galante
August 04, 2014
Outstanding Experience This is my first time purchasing a Lexus ES 350. I have owned Cadillac CTS... I thought this would Be the only car i would always purchase. I walked This is my first time purchasing a Lexus ES 350. I have owned Cadillac CTS... I thought this would Be the only car i would always purchase. I walked into the Smithtown Lexus Dealership on a Sunday Afternoon at 3:30 pm. Bill was so professional , courteous and knowledgable with Lexus and the product and what would be the best car for my needs. He was so informative , friendly and Just exceptionally knowledgable. I was hooked on the Lexus product. Bill has called Me back several times to make sure I was completely happy and satisfied. So far I'm delighted And I highly recommend Bill DeKoning! He is truly an asset to Lexus and look forward to Doing business with Bill again.... More
by Kippolito
Employees Worked With
William DeKoning
August 01, 2014
First visit for service but not my last I have owned 2 BMW's in the past and was very happy with the service I received from them and was a bit bias when I got my lexus and decided to bring I have owned 2 BMW's in the past and was very happy with the service I received from them and was a bit bias when I got my lexus and decided to bring it to Smithtown for servicing. I was pleasantly surprised that I got great service from them as well. Mr. Romano was exceptionally pleasant and made my visit worth coming back. I think he understood my concerns even though I did not voice anything to him. He is very kind and told me exactly what was going on and how much everything would cost. No games. I will be back for more than just the regular service times as I trust them so far. Everyone was very pleasant. I am new to the Lexus world but as long as I own one, it will come from this dealership. I don't know all the guys that worked on my car but just to be safe, I am going to say the service dept as a whole because I don't want to miss anyone. I would be very surprised if Lexus put up with anyone who was not up to par anyone so thank you to whomever worked on my car. Thank you Robert Romano. I appreciated all that you did for me. Cindy Wright More
by mscindy
Employees Worked With
Robert Romano
