Lexus of Smithtown

Truly Outstanding Experience!! I recently leased a Lexus IS350 F Sport and could not say enough about the car but more importantly the service I received every time I called or walk I recently leased a Lexus IS350 F Sport and could not say enough about the car but more importantly the service I received every time I called or walked into the dealership. Bob Rossworn was a great Sales Manager and Frank Loviglio was truly a great salesmen. Also they have a tech expert Abbas Rajani who was extremely knowledgeable and great to talk with. My experience as truly outstanding and would recommend this dealership to anyone looking for a new car and great customer service. More

Enzo at Smithtown Lexus I live in Nj and Hamptons I went to a Lexus dealerships 2 in NJ and 1 in the Hamptons. Truthfully Smithtown was out of my way. As soon as i met Enzo I live in Nj and Hamptons I went to a Lexus dealerships 2 in NJ and 1 in the Hamptons. Truthfully Smithtown was out of my way. As soon as i met Enzo I bonded immediately. He is friendly ,knowlegdeable, professional and an asset to Lexus. We bought another Lexus a few weeks prior to this 1 in the Hamptons an entirely different experience . I will reccomend Enzo to my friends and family More

Service In 2011, I purchased my pre-owned, pre-certified IS 250 from Lexus of Smithtown and couldn't be happier with the service department. Rob Romano alway In 2011, I purchased my pre-owned, pre-certified IS 250 from Lexus of Smithtown and couldn't be happier with the service department. Rob Romano always greets me with a warm, friendly smile. Every time I bring my car in for an oil change, he makes it a priority for the mechanics to thoroughly inspect my car, ensuring that all safety measures are met. He communicates with me in an honest fashion and is straight-forward. Through the years, I have grown to trust Rob and wouldn't bring my car anywhere else! More

Dealer Review and Frank Loviglio Frank did a great job in helping us select the 2014 Lexus ES 350 which we leased. He has returned calls promptly after we picked up the car and has an Frank did a great job in helping us select the 2014 Lexus ES 350 which we leased. He has returned calls promptly after we picked up the car and has answered all of our questions. More

Redemptive Help with Friendly Service We originally tried to replace our 2010 RX-350 with a newer model at another Lexus Dealer, where we initially expected to buy, but were strongly enco We originally tried to replace our 2010 RX-350 with a newer model at another Lexus Dealer, where we initially expected to buy, but were strongly encouraged to lease, with a "rate" that was wrong, and therefore miscalculated cost. When this error was discovered, we were then strongly encourage to buy, but the original sales manager with whom we negotiated was unavailable, and the finance manager who took over again gave us wrong or confused numbers. This process went on for three full days, with no resolution, so we decided to go to another dealer (Lexus of Smithtown), where the offer was straightforward, salesman and salesmanager understood that we had not been treated professionally at the other dealer, and they with all other staff involved, went out of their way to turn an initial bad experience into one that we are very happy and satisfied with. The 2015 RX350 we purchased, is the 6th Lexus we have bought. We are loyal to the brand and through this experience, we will certainly stay loyal to the Lexus of Smithtown dealership. More

Brought my car in for Same Day Alignment This review is a couple of months late but a couple months ago I brought in my New IS350 Fsport after I hit a pothole that threw off my alignment. I c This review is a couple of months late but a couple months ago I brought in my New IS350 Fsport after I hit a pothole that threw off my alignment. I called the dealership and brought the car in the next day and Mitch was extremely helpful. The two times i have dealt with Mitch, he has been very accomodating and very professional. He is a great example of what Lexus service is and should be. Without hesitation he made sure my car was well taken care of and had it aligned and even gave it a complementary wash. I was really pleasently surprised and how well this service went as many dealerships make you wait for a long time or give you a hard time if you come in the same day, Mitch had my car taken care of right away. Lexus of Smithtown overall is a superb dealership from sales to service. Well worth the one hour trip from home to buy and now bring my new car for service here. Looking forward to another pleasent experience this upcoming week when I bring the car in for my 6 month service. More

Rossworn Rocks ! All of my experiences with Robert Rossworn over the span of four (4) RX350's have been simply wonderful. He is a true professional in every sense of All of my experiences with Robert Rossworn over the span of four (4) RX350's have been simply wonderful. He is a true professional in every sense of the word. More

my lexus review Leasing for the second time with Lexus was a very positive experience for me. Jerry Powder was my sales and leasing consultant. He made the whole pr Leasing for the second time with Lexus was a very positive experience for me. Jerry Powder was my sales and leasing consultant. He made the whole process easy and was very considerate of my needs. He presented me with thoughtful options and was very informative and helpful. I at no time felt pressured or rushed. One the day I picked up my vehicle, He spent a lot of time explaining the various features in my RX 350 and making sure I knew how to use them. He called the next day to make sure I had no additional questions at that time. I would definitely recommend Jerry for anyone else making a purchase. More

Technical Assistance New 2013 LEXUS es350 5000 mile inspect Abbas was a tremendous assistance to us clarifying all the technical difficulties we were having with the car. He was very patient with assisting us Abbas was a tremendous assistance to us clarifying all the technical difficulties we were having with the car. He was very patient with assisting us in the nuances of the GPS and media systems in the car. He installed the Lexus app and showed us how it was used. He was very clear in his presentation of these systems. More

Frank was extremely knowledgeable and helpful. He was able to get the car I needed in time for a very important trip. I'm extremely happy with my experience. Truly outstanding! able to get the car I needed in time for a very important trip. I'm extremely happy with my experience. Truly outstanding! More