Lexus of Smithtown

Just picked up our new ES350. This our second time around with Lexus of Smithtown, previously in pre-owned. The fact that we came back to buy another, this time new, Lexus says a lot about the produc around with Lexus of Smithtown, previously in pre-owned. The fact that we came back to buy another, this time new, Lexus says a lot about the product, but the people at the dealership will keep us coming back again and again and and comfortably recommend them to our family and friends. Sales Consultant, Walter Maron is an attentive, great person to deal with. Bob Rossworn was just wonderful: a very customer oriented Manager. You know he will go that extra mile to make you happy and keep you coming back to his Dealership. Truly a class act. We leased our new car and Dolores Russell took very good care of us, friendly, competent, lovely person. You can tell when a place runs like a clock. Starts at the top and extends to every single person we've dealt with there including the ladies in reception who are very welcoming and courteous. More

From the moment you enter the dealership a friendly atmosphere is evident. I contracted for a specific car and I changed the contract items at least three times. The sales people were more than helpful atmosphere is evident. I contracted for a specific car and I changed the contract items at least three times. The sales people were more than helpful until a contract was acceptable to me. Bob went above and beyond expectations to resolve a problem I encountered with the company that evaluates the turn in of the old lease. Once again- I highly recommend these people and the dealership. More

David was extremely helpful in making my decision to purchase a car with his company. He was very accommodating, and did everything he could to make my experience an enjoyable one. Next time I look to p purchase a car with his company. He was very accommodating, and did everything he could to make my experience an enjoyable one. Next time I look to purchase a vehicle, he will be the first person I call. Thanks for all your help. More

David Hitt was my Leasing representative and he was very professional, answered all my questions, and made me feel comfortable. I was very pleased with his explaination of the various features in my car an professional, answered all my questions, and made me feel comfortable. I was very pleased with his explaination of the various features in my car and would definitely come back to this dealership again...Thank you David. Dee Morrone More

Earlier this month, while thinking about replacing the Lexus ES 330 sedan that I owned, my curiosity compelled me to check out some competing dealerships along Smithtown's Route 25. After visiting a tot Lexus ES 330 sedan that I owned, my curiosity compelled me to check out some competing dealerships along Smithtown's Route 25. After visiting a total of three, I stopped in at Lexus of Smithtown where I met NEIL FOGEL whose professional presentation of the new Lexus ES 350 - complete with the requisite courtesy, attentiveness and extensive product knowledge - was HANDS DOWN, far superior to any of the other three. More importantly, however, it was Neil's incurably contagious enthusiasm and love of the vehicles beauty, fastidious engineering and design that lured me into possessing it! The car is an absolute dream...Thank you Neil! Katherine Bayer Stony Brook, NY. More

Have you ever gone to a car dealership to buy a new car and 4 hours later (true experience at a GM dealership on LI), you're still haggling. Or have you had a dealership promise you a car by a certain dat and 4 hours later (true experience at a GM dealership on LI), you're still haggling. Or have you had a dealership promise you a car by a certain date, only to be told it's on the boat - two months later, it's still on the boat. If you want to avoid any unpleasant experience, go to Smithtown Lexus and you will be a very happy, completely satisfied customer. I wasn't sure which car I wanted but a mechanic friend recommended the LS460 so I went to check it out at Lexus of Smithtown. Charles Greene was my salesperson; we looked at the various models, he helped me decide which car to test drive first; then I drove the LS460 and was sold. This was the car for me! Charles Greene and Dolores were my go to people. They were great! They returned calls, answered questions, were always patient, never made me feel like an idiot - really decent people who I highly recommend to anyone in the market for a new car. I also own a Mercedes S550 and the level of service and the treatment I received at this Lexus dealership is absolutely on a par with that of Mercedes Benz. More

ken goldberg was great. ken was very friendly and professional at the same time. he took the time to go over all the features of the car. professional at the same time. he took the time to go over all the features of the car. More

Over the years, Michael Mandolese has sold me or my family members six Lexus vehicles. He has a thorough knowledge of the vehicles in the Lexus line-up. Michael takes the time to know his customers family members six Lexus vehicles. He has a thorough knowledge of the vehicles in the Lexus line-up. Michael takes the time to know his customers and this is very helpful in process of choosing a vehicle and the appropriate vehicle options. His friendly and personal style has helped us choose the right vehicle based upon our personal circumstances at that time. At the time of delivery he will program the settings in the vehicle and make sure that you have a fundamental knowledge of how to operate the various components. He has even come to my home to get the garage door openers working. More

Fom the minute I walked into the dealership I felt like a queen. The salesperson (Frank Loviglio) started by asking me if I ever owned a Lexus before. When I responded no he then showed me the entire fleet w queen. The salesperson (Frank Loviglio) started by asking me if I ever owned a Lexus before. When I responded no he then showed me the entire fleet with a little information and approximate prices. He allowed me to then decide what was best for me. After that he got more specific and immediately took me for a test drive. He spent a great deal of time with me. My intent was to buy a luxury car, something I worked hard for, for many years. My experience with another dealership (BMW) left a bad taste in my mouth. Their salesperson's first question was "How much do you want to spend?" When I gave a low amount, "He replied "and you want to buy and not lease." As if my money wasn't good enough. In the end I spent a lot more for a much nicer car. Frank's sales approach was great. I did have my eye on another car (Audi) which was comparable to what I was looking for, but the Lexus was absolutely the car for me, and I contribute that to the salesperson and dealership overall. On another recent visit to Lexus of Smithtown I met with Abbas Rajani to go over the features of my new car. The day I picked up my car Frank spent close to 2 hours going over all the "bells and whistles". Quite fankly it was "overload". When I received an email from Abbas to set up an appointment to go over the electronics again to get the most from my car, I jumped at it. Well worth the trip!! Abbas was so patient with me. (I needed it) I could use refresher courses on a regular basis!!! I couldn't be happier with my new car and I only have great things to say about the staff and the dealership. More

David was very helpful and knowledgeable. Being a Fellow marine just added to the pleasure of dealing with him. I purchased The ES350 with all the bells and whistles I didn't feel pressured or obligated to marine just added to the pleasure of dealing with him. I purchased The ES350 with all the bells and whistles I didn't feel pressured or obligated to to add extra features I did not want. usually when you finalize deals, it takes for ever. I don't think I was there longer than an hour and a half . Everyone treated me with professionalism and respectfulness . David was very helpful and knowledgeable. Being a Fellow marine just added to the pleasure of dealing with him. Thanks Dave for a great experience. Semper Fi! More