Lexus of Smithtown

My excellent experience with Lexus of Smithtown may be attributed to the immediate and meticulous attention to detail initially offered to me by Denise Plourde and followed up by Kenneth Goldberg's patien attributed to the immediate and meticulous attention to detail initially offered to me by Denise Plourde and followed up by Kenneth Goldberg's patience, courtesy, energy and sensitivity to my needs as a customer. Both Denise and Ken demonstrated their ability to anticipate my needs as well as my personal preferences and they met or exceeded them at every step in the sales process. They did so with courtesy and respect for my time as a busy professional and were constantly aware of my needs as a customer. This is the seventh automobile I have leased through Lexus of Smithtown and this does not include two or three more leased by my wife as well as other family members. I keep returning to Lexus of Smithtown due to the craftmanship of this vehicle and the quality and caring response I receive from their staff. Thank you Denise and Ken for being so good to me. My recent selection of an RX350 F sport exceeded my expectations and was exactly what I was looking for this time around. More

My husband brought in our 2006 GS300 for a 100,000 routine maintenance. After checking the car in he decided to take a look at the 2013 models. It was December to Remember, and it held true for us. routine maintenance. After checking the car in he decided to take a look at the 2013 models. It was December to Remember, and it held true for us. After talking to Neil at length he worked on a deal for us. We only had a few days to put this together before the incentives were no longer. Neil introduced us to Frank who put a package together for us. Fortunately the car we wanted, Lexus ES300, was in stock. Denise put in a few long, hard days to make this work for us. We are now enjoying our new Lexus and can't thank all of you enough. If we could rate you dealership higher then 5 we would. It is a pleasure to deal with all of you. Your customer service is superb. Our overall experience could not have been any better. Thanks to all of you for all of your hard work. More

Charles listened to our needs and was courteous, friendly and professional. Kept all his promises andmet our expectations....we have been Lexus owners for years and will continue because of someone like Char and professional. Kept all his promises andmet our expectations....we have been Lexus owners for years and will continue because of someone like Charles...................................... More

By far, the most efficient, honest and friendliest dealership I have had the pleasure of working with. Usually, the word "honesty" is not associated with purchasing a car as the industry is fraught wi dealership I have had the pleasure of working with. Usually, the word "honesty" is not associated with purchasing a car as the industry is fraught with "great deals" as I have found all too often when shopping both Online and in advertisements. However, those "great deals" are rarely, if ever for the consumer. Lexus of Smithtown is the exception! They don't offer "great deals," they just give you the best price, best value and best experience in the industry. I get excited when my lease is up because I both get to have a new car and I get to work with those exceptional people once again. They are a model of "excellence" and the rest of the country should pay careful attention to a paradigm that lends itself to happy customers and success. More

My wife and I have leased from Lexus of Smithtown several times in the past and I would highly reccommend to all my friends , former customers from my prior bussiness , and my relatives to either purchase o times in the past and I would highly reccommend to all my friends , former customers from my prior bussiness , and my relatives to either purchase or lease a vehicle from this dealship. Denise Plourde is a friend of ours for years and a she has always been a great asset to Lexus of Smithtown per her knowledge , wonderfull personality , and a great friend to me and my wife forever , along with her husband as well . In Denise's absense due to being very ill a young lady by the name of Taylor West made the delivery and she was as professional as I have ever seen and I'm sure she was taught by the best ( Denise Plourde ) I could go on and on but there would not be enough space to fit all the friendly atmosphere in this dealership . Very Happy Customers Again, Robert & Diana Meier 6 Glen Hill Ct. Shoreham , N.Y. 11786 More

i as a truly undecided buyer and met with Ken twice and he was straight and upfront with me from the beginning. I then on my third visit spoke with Bob who again was straight and did not waste my time and he was straight and upfront with me from the beginning. I then on my third visit spoke with Bob who again was straight and did not waste my time and we had a deal. I appreciated the no sales gimmick chat and we got to the numbers and made it work. And of course loving the car did not hurt.I test drove it and it was truly out of the 5 cars I was looking at the best. Finally i met with Joe when I picked up the car and he walked me thru it step by step and spent 2 hours mto the point of making my head spoin but i really did apopreciate his time and patience. Denise was in charge of the financing and again she was very thorough even contacting my insurance company and getting that done as well as the transfer of the plates and the bank rate which was fantastic. Overall a real pleasant experience. More

Leased a new 2013 Lexus RX350 from Lexus of SmithTown and I have to say in the 35 years of either buying or leasing cars, this was the most pleasant car hunting experiences that I have ever had. I narrowed m I have to say in the 35 years of either buying or leasing cars, this was the most pleasant car hunting experiences that I have ever had. I narrowed my choices of new cars to the Lexus RX350. After visiting and phoning several Lexus dealerships in Manhattan, Queens and Long Island, my search was over the moment I stepped foot into the SmithTown delearship. Matt welcomed me to the delearship by briefly giving me an overview of the delearship. He also gave me a test drive of the RX 350 F and although I thought the pricing to be a bit higher that I wanted to spend, he immediately spoke to me about a comparably equipped RX 350. After negotiating the lease price, I was introduced to Robert Rossworn, (Sales Manager) who further refined the deal and gave me a holiday coupon. I was sold then but Robert followed up with a phone call and that confirmed the deal. The delearship is outstanding, great customer service and friendly. No pushy sales gimmicks. Recommend them highly. More

This is our third purchase from Lexus of Smithtown and it indeed proved to be the best so far! Every aspect of our transaction for the Lexus ES 350 was flawless!! Robert Rossworn is very professional and t indeed proved to be the best so far! Every aspect of our transaction for the Lexus ES 350 was flawless!! Robert Rossworn is very professional and thorough. Ms. Russell was a pleasure to work with and Neil Fogel was pleasant and patient as he showed us all around the vehicle. We heartily recommend this dealership to all who are interested in purchasing a fine luxury car from a wonderful sales team--Job well done! Many thanks! More

We purchased two Lexus in two days! Our main sales person was Neil Fogel; Joseph Giaquinto filled in the day Neil was off and we picked up my car. Neil was a pleasure to deal with. He went above person was Neil Fogel; Joseph Giaquinto filled in the day Neil was off and we picked up my car. Neil was a pleasure to deal with. He went above and beyond in making us feel comfortable throughout our visits; we never felt rushed and truly enjoyed his company. I think the description "old school" describes Neil to a tee. He is professional through and through, and goes the extra mile always with a smile; it is clear to all that he really enjoys what he does. Neil didn't rush us, was always extremely courteous and shared little anecdotes that always made us laugh. It's a breath of fresh air to encounter such a professional and personable individual nowadays! As I mentioned Joseph Giaquinto covered for Neil Fogel the day I picked up my car. Joseph went over all the technical aspects and as we went along, he set up the system to my liking. Again, this was done with a smile. Our overall experience has been excellent! More

I am writing to regarding Lexus Smthtown because of the exceptional service my husband and I received. Our sales man Frank Lovigleo, spent probably an hour with us helping us decide on the car we wanted, t exceptional service my husband and I received. Our sales man Frank Lovigleo, spent probably an hour with us helping us decide on the car we wanted, there was no high pressure sales. We found the experience to actually be enjoyable. Other sales people in the dealership were polite and friendly and interacted with us also. I was not certain that I wanted to purchase a Lexus RX or an Acura MDX, I must tell you that it was the way Frank Loviglio spoke with us and his patience and knowledge of the car that convinced me that this was not only the car for me but also the dealership to make my purchase from. The price for the car was fair, the trade in price we got for our Lexus E350 wasfair, all making the deal pleasant. On delivery of the RX Frank Lovigilio again made it a pleasant experience. He explained patiently each and every paper that needed to be signed then spent over an hour with us in the car explaining how to use everything the car had to offer. He then called the next day (a holiday) to make sure we understood everything. Because of Frank and his exceptional treatment of us during this transaction we will definitely be recommending Lexus Smithtown to our friends and family. . More