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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,249 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,249 reviews

November 06, 2025

Excellent service! ! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate th More

by M. James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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November 06, 2025

My service advisor David provided excellent customer service today. I was in and out in no time which gave me more time to complete my errands today. More

by raye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
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November 05, 2025

Dave Capin sold me my car at Sterling McCall Lexus and he was knowledgeable, made the process easy and seamless and also made himself continually available even after the sale for all my questions. Highly re More

by Mott2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Capin
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Nov 06, 2025 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!

November 04, 2025

Beautiful dealership. !! The service department is great. Employees are all helpful and knowledgeable. I so appreciate the loaner car while my car is being worked on. Tha More

by ABrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett perfect thank you
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November 04, 2025

I love the professional atmosphere, transparency in charges, and the clean waiting area. The appointment process is always runs on time. More

by Brenda.7s.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
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November 04, 2025

EXCELLENT SERVICE AS ALWAYS AND MY SERVICE TECHNICIAN STEVEN WAS THE ABSOLUTE BEST ! LOVE MY EXPERIENCE HERE THIS PAST WEEKEND More

by wvalerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in Service DEPT
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Nov 05, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

Great service! Nathan kept in the loop of what was going on during the service. More

by joelbecnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with them
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Nov 05, 2025 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

My visit was for service of a current vehicle. The service waiting area was very comfortable and with internet access I was able to continue working seamlessly. More

by Ombsim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Silva and James Teng
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Nov 05, 2025 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

Always clean and pleasant atmosphere, friendly workers never had a bad experience. Overall experience very good. More

by Veatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Nov 05, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2025

Friendly and professional service staff. Waiting areas are cozy and comfortable. Accurate time for service as promised. Love it! More

by jimmysong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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