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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,697 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,697 reviews

May 24, 2026

Wait time was longer on my first service (3hrs) but great service overall. Service advisor was nice to work with. More

by crod1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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May 23, 2026

Sterling McCall Lexus on the southwest side of Houston is an awesome dealership. Everyone there is very kind and helpful and will do their best to get you exactly what you need or want. More

by Frankie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Eduardo today in the service department, Ray Villarreal, Mylinh Tran-Salazar
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May 22, 2026

Matt and Pedrom were very accommodating to me. They even bought me food and worked together to get the car ready well within time. I got the car I wanted and it was because of these two gentlemen! More

by Harris Nguyen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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May 23, 2026 -

Lexus of Southwest Houston responded

Hello Harris, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!

May 21, 2026

Service manager kept me engaged at all times. I asked for a longer car 2 hours after I was there and they accommodated me., More

by Rolandkhendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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May 23, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2026

Always good, everyone happy to help you. Service advisor went above and beyond to make sure wait was enjoyable as possible. More

by r_w_r570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not use
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May 23, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2026

Clean, efficient, friendly,. ..FINALLY! There were some challenges before, but things appear corrected. I finally have a fantastic service advisor too. More

by deborah.yukon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Loncereau
Report | Print
May 22, 2026 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2026

Dealership worked hard to find a fair solution and replace 12 volt battery before it became a reoccurring problem. More

by czapdeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez and Stefania
Report | Print
May 22, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2026

At Lexus they are always exceptional I wouldn’t have it any other way chefs kiss. More

by kekacarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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May 22, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2026

Service is always awesome at Sterling McCall Service Center. They typically go above and beyond to ensure customer satisfaction. More

by CMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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May 22, 2026 -

Lexus of Southwest Houston responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

May 18, 2026

Friendly customer service, fair pricing, great lounge area snacks. Pretty quick Services great communication as well! More

by brandibecoats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
May 22, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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