Lexus of Southwest Houston

Excellent in every respect. Thoroughly satisfied from every point of view. Keep up the good work. Thoroughly satisfied from every point of view. Keep up the good work. More

Went in for service 2 hrs 35 mints. Waited. Thanks to Hunter. Appreciate the attention and service! Waited. Thanks to Hunter. Appreciate the attention and service! More

Eduard and the rest of the staff I encountered were extremely welcoming and helpful. They made the process of buying a new car seamless and stress free. extremely welcoming and helpful. They made the process of buying a new car seamless and stress free. More

The dealer contacted me to set up the initial service and let me reschedule at least twice twice without a problem. The dealership was excellent in keeping me informed and gave me the option of a loaner car let me reschedule at least twice twice without a problem. The dealership was excellent in keeping me informed and gave me the option of a loaner car or waiting in a comfortable area. Every aspect of service, from my perspective as the car owner, went smoothly. More

Great customer service Matt is very honest highly recommend quick service and knowledgeable staff Thank you Matt recommend quick service and knowledgeable staff Thank you Matt More

The staff is friendly. The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a ti The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a timely manner. More

Great! !! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have con !! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have converted me. More

Great service and friendly folks! Esner was fantastic as usual. Would highly recommend for service!!! Esner was fantastic as usual. Would highly recommend for service!!! More

Holly is a significant step up from the previous manager. Marlon was also very helpful and got me in an out in a timely manner. Marlon was also very helpful and got me in an out in a timely manner. More

This place is a rip off. First off, they told me 633 plus fees and taxes over the phone, but when I showed up, they tried to get me to sign a 795 plus fees/taxes estimate. Wh First off, they told me 633 plus fees and taxes over the phone, but when I showed up, they tried to get me to sign a 795 plus fees/taxes estimate. When I said something, they just changed the price no problem. huh? 700 dollars to "service" my transmission and when I returned, all they did was flush it. No filter change, no cleaning the magnet in the pan. First, they talked to me like I was stupid and tried to tell me the transmission is sealed. When I pointed out there is a filter and a pan gasket for it, they then said they just don't change filters anymore. Before I paid and left, they told me I have 100000 mile warranty, gave me a paper with a 10000 mile aftermarket warranty that pays 2000 if your transmission goes out. Worthless. They also recommended replacing my (new) front brakes, spark plugs and serpentine belt, which is nowhere near required per Lexus. This service dept preys on people who don't know any better. While I was waiting to talk to the manager I heard someone else fighting with a service advisor who admitted the quote was wrong in the first place and offered a discount. Lastly, they charged a 50 dollar shop fee, so I guess they are using fine middle eastern rugs to clean up after? Now I remember why I quit going to dealerships for service. More