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Lexus of Southwest Houston

Houston, TX

4.8
3,002 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 3,002 reviews

October 31, 2026

Very attentive, responsive and diligent. Overall great experience with my service advisor Kelly. Highly recommend More

by Aqzeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Callaway
Nov 01, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found Kelly to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!

October 31, 2026

Very happy with the service and reasonable pricing. Fast, professional, and friendly. I will always bring my vehicle to SW Lexus! More

by tbnbay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Nov 01, 2026 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2026

Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellen More

by slakaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
Oct 31, 2026 -

slakaney responded

Good people, good atmosphere, good customer service - always feels great going in. Ashley Udall makes the difference- she is wonderful..! She is an asset to Lexus! So glad we have her to assist with our needs she handles our concerns stress and issues well.

Nov 05, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2026

Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on t More

by sashaadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Laurenceau
Nov 05, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2026

Excellent company. The service for me was the best. Everyone was so friendly and professional ready to help. My advisors are awesome keeping me informed every step. Tha More

by tifngo50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez
Nov 05, 2026 -

Lexus of Southwest Houston responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

October 29, 2026

Always amazing customer service. I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure worki More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Oct 31, 2026 -

Lexus of Southwest Houston responded

Hi Shannon, thank you for your kind words! I'm thrilled to hear that Kinley provided you with amazing service during your visit. We pride ourselves on professionalism and teamwork, and it's wonderful to know that you felt welcomed and supported. We look forward to assisting you with your future maintenance needs!

October 29, 2026

This dealership has always done a good job in the past of coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required More

by msmith0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Rosenbaum
Oct 31, 2026 -

Lexus of Southwest Houston responded

Thank you for your feedback. I understand your frustration regarding the tire issue with the loaner vehicle, and I appreciate your continued trust in our service. We strive for professionalism and transparency in all our interactions, and I hope this experience does not overshadow your past positive experiences with us. Your satisfaction is important, and we are committed to maintaining the integrity of our service.

October 28, 2026

Easy to schedule, honored discount coupon. Wait time reasonable. Lobby comfortable, refreshments provided, good WiFi. More

by Laajr71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Oct 29, 2026 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!

October 28, 2026

On a scale of one thru ten I rate it ten. definitely highly rated to family and friends. More

by txp1059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lopez
Oct 29, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2026

it’s the best service and friendly people with i see for my life… thanks More

by bakhtiyormirzev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Michael Caldwell, Slack Nigel, Hugh Robb, Zak Warner, Lee Thibodeau, Billy Shape, Gerry Martel, Dennis Zullo
Nov 02, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!