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Lexus of Southwest Houston

Houston, TX

4.8
2,612 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,612 reviews

September 20, 2023

Everyone was friendly and helpful. However, I don’t think they spent enough time with me explaining all the complicated technical parts of the auto More

by shirlvitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Sep 23, 2023 -

Lexus of Southwest Houston responded

It's great to hear that everyone at the place was friendly and helpful. However, I understand your concern about the level of explanation regarding the complicated technical aspects of your auto. Please stop by anytime and we will be glad to go over any questions you may have. We appreciate your business and look forward to assisting you in the future.

September 19, 2023

Everyone was very professional. David was great as usual.and very helpful. Financial department was very efficient. More

by ggrinblat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin
Sep 21, 2023 -

Lexus of Southwest Houston responded

Congratulations on your new vehicle! We are thrilled that David provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 19, 2023

Awesome group people. Very very helpful and nice.didn’t push me to do anything but help me make that good decision More

by Nguyen-antony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van and John also get that’s 5 star!!, Mylinh Tran-Salazar
Sep 22, 2023 -

Lexus of Southwest Houston responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Efficient,and easy car repair and service . They told me what to expect when repairing my car and did that exact work. More

by moffitt879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Sep 21, 2023 -

Lexus of Southwest Houston responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 19, 2023

Knowledgeable, clean, timely service, great team of people willing to help and take the time to answer and explain all questions asked, More

by MJ
Recommend Dealer
Yes
Employees Worked With
Keven Bayer
September 19, 2023

Always fast and excellent service. Easy to make an apponitment. Never pushy with possible additional work. More

by joen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 21, 2023 -

Lexus of Southwest Houston responded

It's fantastic to hear that you consistently receive fast and excellent service, find it easy to make appointments, and appreciate that we are not pushy with possible additional work. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 18, 2023

My service advisor marlon Romero did an excellent job. Very helpful and explained everything what need to be done More

by Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Sep 21, 2023 -

Lexus of Southwest Houston responded

We are glad to hear that your service advisor, Marlon, did an excellent job and was very helpful in explaining everything that needed to be done. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 18, 2023

My daughter bought a used escalade from this dealership and we have not been happy. first of all they agreed to ship and it took two week to ship even though shipper contacted us less than a week. second More

by me
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Sep 26, 2023 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our dealership. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager

September 17, 2023

Professionally run, clean, easy in and out. Everyone is busy but the keep things moving. More

by minagunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
Sep 19, 2023 -

Lexus of Southwest Houston responded

We are thrilled that Sterling McCall Lexus provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 16, 2023

I was very pleased with my service advisor and with the amount of time it took to complete the services my car required. More

by kelleyrbeecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 22, 2023 -

Lexus of Southwest Houston responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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