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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,249 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,249 reviews

October 28, 2025

Mr. Torres was very good in explaining what needs to be done. He was friendly & warm. More

by Babu Prasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torres
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Oct 29, 2025 -

Lexus of Southwest Houston responded

Hi Babu, thanks for your praise and kind comments about Torres. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2025

Did not address known issues with the car when performing pre certification checks. Did not address reported issues when brought in for service More

by Mfdoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 30, 2025 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I am sorry to learn that there are unresolved issues with your vehicle. I would like to get more information and attempt to resolve the problem, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2673 and I will do my best to resolve the concerns. Dane Babbitt Pre-owned Director

October 27, 2025

My first service appointment I couldn’t believe the high level of service Not just one person but everyone! Everyone was over the top friendly and helpful I thought perhaps I was in an alternate universe !! More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
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Oct 28, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2025

Advisor Mr. Peel was informative and knowledgeable as a professional. He made sure any concerns i had was answered. More

by bpos357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Peel
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Oct 28, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2025

SM Lexus is amazing! I’ve been a customer for almost two decades. Marlon is my service advisor and always makes me feel like I’m the only customer. More

by KayF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Oct 27, 2025 -

Lexus of Southwest Houston responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Absolutely wonderful. Staff are amazing very helpful and explain everything in details from top to bottom. Waiting area is well staff coffee is hot and fresh. Breakfast se More

by Hendrix1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Oct 27, 2025 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2025

The staff at the dealership are kind, curtious, and expeditious. Everyone is so helpful and attended to my every need More

by Jeanorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose , Ray Villarreal
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Oct 27, 2025 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2025

Kevin Martinez was wonderful! speedy service and was sure to answer any question i had. More

by ShaQuan Barnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Oct 26, 2025 -

Lexus of Southwest Houston responded

Hello Shaquan, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2025

No stress when I took my car in for service. Everyone was so nice and helpful. My advisor, Stephanie, was awesome. So sweet and helped me with anything that I had a question about!!!! Great pla More

by Lucille Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie……my advisor
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Oct 26, 2025 -

Lexus of Southwest Houston responded

Lucille, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2025

Going there for years since I bought the car there. Good service always. Thank you Francisco More

by Npatwa
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Report | Print
Oct 26, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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