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Lexus of Southwest Houston

Houston, TX

4.8
2,249 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,249 reviews

October 22, 2025

We got a new CarPlay installed on our RC350, 2017 model. It is awesome and works great. David Cortez showed my wife and me all the applications in detail and made all necessary programming we required. Grea More

by georgekjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 23, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2025

Always reliable, anticipates needs, very knowledgeable, efficient, and without hassles or annoyances in the car purchase process or services. High ease-of-business. We purchased 3 different vehicles in th More

by kimmofuller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 24, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2025

My service advisor, Kevin M, was absolutely amazing! I highly recommend the service department — my Lexus was well taken care of, and Kevin kept me informed every step of the way to help me make the bes More

by txnnv159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Oct 24, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 22, 2025

Hunter is great and makes sure that we get everything that we need. Kevin is great when Hunter is not available. More

by brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Basset
Oct 24, 2025 -

Lexus of Southwest Houston responded

Hello Brenda, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 19, 2025

The service department is too busy, not very attentive and seems as if they just want to get the customer out the way for the next one. More

by D_winkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 21, 2025 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I am sorry to read that your recent service visit did not meet your expectations. I would like to learn more about your experience, but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director

October 18, 2025

I received Excellent Customer Service! My service advisor Grant did an outstanding job! He was very helpful. Again I received Excellent service from start to finish!! More

by dbennet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Oct 18, 2025 -

dbennet77 responded

I received Excellent Customer Service!! My service advisor Grant did an outstanding job!! He was very helpful!! Again I received Excellent Customer Service from start to finish! Wonderful

October 18, 2025

My service advisor, Stephanie was so amazing! I highly recommend the service department. My car was taken care of and I was advised along the way to make the best decisions for maintaining my Lex More

by lynnmcclendon19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguyen
Oct 20, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Excellent service! Arrived around 7:20, oil change and inspection complete by 8:30. Complimentary car wash and vacuum. Great communication with updates via text message More

by chisax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez, Ray Villarreal, Mylinh Tran-Salazar
Oct 20, 2025 -

Lexus of Southwest Houston responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 17, 2025

Everything was a smooth process and all the staff members very pleasant to work with More

by Kirula Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 19, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We hope to see you soon!

October 17, 2025

Great dealer, nice sale person and he is a very good to a customer, Thank you. More

by kknlt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cano Juan , Ray Villarreal, Mylinh Tran-Salazar
Oct 20, 2025 -

Lexus of Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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