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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
3,015 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 3,015 reviews

October 14, 2026

It was my first visit at this dealership. I made an appointment and Kinley R greeted me and made me feel welcome. She explained to me the process and what to expect. Kinley updated me on the More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rushing, Kinley
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2026

Excellent service. Exceptional customer service by Esner. I will definitely come back to Lexus Service center More

by Leuyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello Leuyen, we are very happy to have provided you with such a positive experience! We can't wait to see you again. Have a great day.

October 14, 2026

Excellent dealership experience! Friendly staff, transparent pricing, smooth process, and outstanding customer service. Highly recommend to everyone! More

by goanfamily6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Gaitan
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!

October 13, 2026

My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside. More

by emily7070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Oct 16, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your feedback. I am very sorry to hear that your visit felt unorganized and did not meet the level of service you expect from Lexus Southwest Houston. Providing a seamless and exceptional experience is always our goal, and I regret that we fell short during your visit. I would appreciate the opportunity to learn more about what occurred and review your experience personally. Please feel free to contact me directly at 713-995-2414 or hkaminga@group1auto.com at your convenience. Your feedback is important to us, and I would welcome the chance to address your concerns and work toward restoring your confidence in our service department. Holly Kaminga, Service Director

October 12, 2026

It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well More

by Amy B
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Oct 13, 2026 -

Lexus of Southwest Houston responded

Hello Amy, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

October 12, 2026

This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait. More

by yvettewilliams53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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Oct 13, 2026 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Thank you, and have a fantastic day!

October 12, 2026

It’s nice and neat and plenty of seating available. They also decorate for the seasons! More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Oct 12, 2026 -

Lexus of Southwest Houston responded

Maria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2026

All good except loaner car was too small. Should loan out the same style so customer is familiar with it. More

by larryandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees were helpful.
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Oct 16, 2026 -

Lexus of Southwest Houston responded

Thank you for your feedback, Larry and Sharon. We appreciate your suggestion about providing loaner cars that match the style of the customer's vehicle for familiarity. Your input helps us improve our services and ensure a better experience for everyone. We look forward to serving you again with the utmost professionalism and respect.

October 11, 2026

Lexus has the best Service advisor! Mirra was amazing and so is Jevin and David More

by h.vanslyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and David, Ray Villarreal, Mylinh Tran-Salazar
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Oct 12, 2026 -

Lexus of Southwest Houston responded

Hi, thank you so much for your positive comments about Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2026

As always fantastic service. Our service advisor Kevin is phenomenal and the work was done timely More

by ninanoelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia, Ray Villarreal, Mylinh Tran-Salazar
Print
Oct 12, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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