Lexus of Southwest Houston

They wanted $686. 53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that pric 53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that price to mount and balance 2 tires is criminal. They also qanted $790 for transmission service on my Lexus GX 460. I was a little turned off by the high price of service last time but now I'm convinced they are not only over charging but also recommending unnecessary services. Hiding this unethical behaviour behind "well those are dealership prices" doesn’t cut it for me. Won't be going there again More

My visit today to the service department did not disappoint! Cody took great care of me, the work completed expeditiously, with everything done to my satisfaction. disappoint! Cody took great care of me, the work completed expeditiously, with everything done to my satisfaction. More

Mirra was amazing and she went above and beyond! ! Kept me well updated on the status of my car daily. I’ve been coming to this dealership for about 5 years and I have to say she may of been the bes ! Kept me well updated on the status of my car daily. I’ve been coming to this dealership for about 5 years and I have to say she may of been the best advisor I’ve worked with. Thanks so much! More

Great customer service. I received service and was out earlier than promised. Thank you for also serving an additional request as well. I received service and was out earlier than promised. Thank you for also serving an additional request as well. More

The dealership is very clean and organized with plenty of staff available to help as needed. staff available to help as needed. More

Best service person at Southwest Lexus is Kevin Bayer, he has been my adviser for over 8 years. Very respectful, polite, knowledgeable about is job. I'm very grateful for his thorough service he always expl has been my adviser for over 8 years. Very respectful, polite, knowledgeable about is job. I'm very grateful for his thorough service he always explained my service thoroughly. Highly recommend him. More

I went in for service and after a short wait everything went excellently. Hans was fantastic and very helpful in a tough situation. He went above and beyond in ensuring my needs were met and was able to ge went excellently. Hans was fantastic and very helpful in a tough situation. He went above and beyond in ensuring my needs were met and was able to get Body repair manager to interrupt his lunch to help arrive at a perfect solution. The Body repair Manager was also fantastic in leaving his lunch to help very graciously. Super job by all involved. More

The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. More

My service representative Kevin was awesome keeping up to date. And the service was in and out date. And the service was in and out More

Chet was awesome. We went to purchase a certified Preowned and we left with a brand new 5 mile vehicle. Finance was a bit slow, but it was a busy Saturday. We went to purchase a certified Preowned and we left with a brand new 5 mile vehicle. Finance was a bit slow, but it was a busy Saturday. More