Lexus of Tampa Bay

I rarely leave reviews, but after nearly three weeks of frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for the extended warranty—something I don’t normally do, but I wanted peace of mind. Fast forward to this month: I brought the car in for a minor coolant leak. I had a scheduled appointment at 9 a.m. on a Tuesday and dropped the car off the night before. I received an automated message at 9:30 a.m. that my vehicle had been checked in and that I’d receive updates. By 3 p.m.—no updates. I followed up myself and was told the car hadn’t been looked at yet, but would be later that day. When they finally inspected it, I was informed that the warranty had been incorrectly input at the time of purchase and was showing as expired—something that was supposedly an “easy fix.” That “easy fix” dragged out for nearly two more weeks. I followed up multiple times and was given vague or no answers. I was promised updates that never came. I called the warranty company myself—only to find out the issue had been resolved days earlier, yet no one at the dealership had moved forward with the repair. Even when the warranty was finally approved, the part that arrived was damaged—delaying things yet again. Throughout the process, I asked multiple times to speak with management and was told someone would get back to me. No one did—until I happened to get the service manager on the line by chance. To his credit, he listened and told me it was the first he’d heard of the situation. Bottom line: This experience was not about a single mistake—it was about a lack of communication, accountability, and follow-through at every step. I wasn’t expecting perfection. I was simply looking for someone to be proactive instead of reactive. To own the issue, set clear expectations, and keep me informed. Sadly, that never happened. More

Everything is so well organized here. Appointments are confirmed in advance so they are waiting for you if you asked about a car to test drive. Larry is great with follow up and getting Appointments are confirmed in advance so they are waiting for you if you asked about a car to test drive. Larry is great with follow up and getting any answers you need and everyone there is helpful. More

First time visiting this dealership, welcomed with open arms, made a great deal over the phone. Gave me what I wanted for a trade-in, sight unseen. Very easy to deal with! The dealerships in Sarasota an arms, made a great deal over the phone. Gave me what I wanted for a trade-in, sight unseen. Very easy to deal with! The dealerships in Sarasota and Ft. Meyers can take some sales pointers from Tampa Bay. More

We were very impressed with our entire experience with this dealership. There was no pressure and everyone was so professional and informative. We would highly recommend this dealership and Greg Larsen ou this dealership. There was no pressure and everyone was so professional and informative. We would highly recommend this dealership and Greg Larsen our salesperson. More

LaVance Collier and the entire Lexus staff were helpful and professional throughout the entire purchase. We plan on recommending LaVance and Lexus of Tampa Bay to anyone looking for a new vehicle. and professional throughout the entire purchase. We plan on recommending LaVance and Lexus of Tampa Bay to anyone looking for a new vehicle. More

Lexus of Tampa Bay was excellent! Streamlined most of the paperwork to buying and trading in. The staff all friendly ! Would highly recommend anyone to go visit if they are in need of Streamlined most of the paperwork to buying and trading in. The staff all friendly ! Would highly recommend anyone to go visit if they are in need of purchasing a vehicle! More

Lexus of Tampa Bay was excellent. Customer service was professional and courteous. We drove from north of Gainesville for our new RX, and it was worth it. One of the best car buying e Customer service was professional and courteous. We drove from north of Gainesville for our new RX, and it was worth it. One of the best car buying experience we have ever had! Thank you! More