Lexus of Tampa Bay

I initially emailed Nicholas and ended up working with Jeannette. They were both helpful, informative, polite, courteous and professional. I was impressed with the service at Lexus of Tampa Bay and would Jeannette. They were both helpful, informative, polite, courteous and professional. I was impressed with the service at Lexus of Tampa Bay and would highly recommend this dealership. More

I am 77 years old. My wife passed away recently and my two daughters said, "Daddy enjoy the rest of your life. Do what you want. So I said, I am going to buy a red convertable---never owned one in my li two daughters said, "Daddy enjoy the rest of your life. Do what you want. So I said, I am going to buy a red convertable---never owned one in my life. I went shopping on the internet to see what was available. I first looked at a Corvett but it just wasn't right for me. Then I went to Lexus of Tampa Bay and met Manny Vicente who was very accommodating and helpful. There was not a red convertable in stock so Manny immediately went shopping to find one. It turned out that It had to be shipped from Japan. Manny kept me posted on the arrival date several times. He was a real pleasure to work with and I couldn't have asked for a better sales consultant . I would recommend him to anyone. I have received the IS 250 2-Dr. Hardtop Conv. and I'm having a great time driving it. I am very pleased with the car and with the service that Manny provided. I would recommend Lexus of Tampa Bay to anyone. It's a great dealership. More

Entered expecting to drive and love a new GS350 today. Looked at several cars in the showroom. No one greets us. No one helps us. Times goes by and I begin to get frustrated. Seeing a person just o Looked at several cars in the showroom. No one greets us. No one helps us. Times goes by and I begin to get frustrated. Seeing a person just outside in the parking lot I poke my head out. He's on the phone.. doesn't sound like business to me. Back inside I approach the receptionist and complain about not being helped. Time goes by. We give up and go to leave. One the way out I approach the employee in the parking lot who just ended his phone conversation. He introduces himself as a manager. I ask for help and complain about the lack of attention. He says he will look for a salesman... what? Now I am angry. Apparently it isn't his job to work with a customer. Another salesman approaches and tells me everyone is busy with customers.. really? not what I observe. Mercedes down the streen offered me a bottle of water to cool off. #customerservicefail More

My mother recently retired from the School System in Florida and wanted to purchase a new Lexus RX350 as her retirement gift. She is a little up in age so she gave me the task of locating and negotiati Florida and wanted to purchase a new Lexus RX350 as her retirement gift. She is a little up in age so she gave me the task of locating and negotiating a decent price on her next vehicle. I live in Atlanta so I opted to utilize dealer's internet sales managers for my inquires. After negotiating via email with various dealers in Miami, Palm Beach, Ft Myers, Winter Park, Orlando, Jacksonville, all dealers in the Atlanta area, we can across Lexus of Tampa Bay. The sales person we dealt with here was Nick Otero. He was absolutely AWESOME. He was highly informative about the Lexus products and we were able to reach a great deal very quickly. I honestly didn't know that buying a car was so easy after dealing with other dealerships in the past that hassle you and try to rip you off. So here is basically how the deal went. Submitted a vehicle inquiry online with Lexus of Tampa and Nick responded shortly after. Told Nick that I saw a vehicle in his inventory that I was interested in purchasing. Nick emailed me the vehicle's Spec sheet displaying options and msrp along with various pictures he had taken of the vehicle's exterior and interior. Told Nick what I was willing to pay for the vehicle. Nick countered with his offer. I looked at my numbers again and they seemed to be a fair price for both of us so I told Nick my offer was the best I could do. He accepted the deal so I presented all this information to my mother who was then visiting in Atlanta. She accepted the deal as well but airline flights had doubled since negotiations started. So we therefore just took the 8 hour drive down to Tampa to purchase this vehicle. When we arrived, we were greeted by Nick and he showed us the vehicle and we took it for a test drive. Vehicle looked great so he set us down for the paperwork which only took a few minutes then he sent us to Kim Couch for financing. She was excellent as well. Didn't try to up-sale us or add in any warranties or services we didn't need. They actually found us a better interest rate than our pre-approval credit union rate. I think we were off in her new vehicle in about an hour or less with no hassles what so ever and no feeling that we had been cheated in any way. I highly recommend Nick Otero if you are in the market for a Lexus. You will get a great deal to brag about to your friends and you will experience the easiest vehicle purchase of your life. We had no problem driving 8 hours past many other Lexus dealers to get to Lexus of Tampa. It was all worth it and we would have no problem doing it again. Thanks to Nick and Kim. More

We have now leased our third RX350 from Lexus of Tampa Bay. The dealership and all of its employees are a pleasure to work with and they do a quality job. When it comes time for service I actually lo Bay. The dealership and all of its employees are a pleasure to work with and they do a quality job. When it comes time for service I actually look forward to visiting the dealership due to the friendly service advisor and the comfortable customer lounge. The Sales team have always been very friendly, no pressure, and looking out for what i need. Most recently I took or 2010 RX350 in for service. I saw our name on a electronic sign to check with about a trade up for a current model for the same monthly payment. Not sure that could be done I made the call and for $6 more a month we drove out with a 2013 RX350. Very pleased with the RX350 it is a pleasure to drive anytime More

I loved them.. i was looking for a very particular car and when i called them they had it and man were they helpful. They were very welcoming and amazing they stayed after hours for me because i came from and when i called them they had it and man were they helpful. They were very welcoming and amazing they stayed after hours for me because i came from a 2 hour drive. I was dealing with Andres Eduardo Hernandez.. He was with us step by step and even his immediate manager was great.. Also Sherif from the finance or billing department was extremely helpful and added a lot to our knowledge.. I will definitely recommend this branch to any own that is a Lexus fan. More

My experience was very pleasant. Joe was extremely helpful and I was comfortable with the transaction.i would recommend Joe to my friends who are interested in purchasing a Lexus. helpful and I was comfortable with the transaction.i would recommend Joe to my friends who are interested in purchasing a Lexus. More

What a great buying experience! We went on a Sunday just to look at exterior and interior color combinations of the model we were interested in buying. We went into the dealership when we found it was open to look at exterior and interior color combinations of the model we were interested in buying. We went into the dealership when we found it was open and meet Naaman, a salesperson. Naaman asked us for the specifics of what we wanted, then went out of his way to find a car with those features, offered to appraise our trade-in car, and did, and provided a reasonable quote, all in one day. We didn't accept immediately and went looking on the Internet. But Naaman followed up and we reached an agreement over the phone! One week later, we were in our 2013 Lexus ES300h! We already have had several follow up calls from Naaman asking if we were enjoying our car. We also needed to call Lexus in order to better understand some of the cars features and received excellent service. Tom and Marilyn R More

I found a used car on the internet and made an appointment to come see it. The staff in the used car department was very polite and professional. They worked hard to make sure to meet my needs a appointment to come see it. The staff in the used car department was very polite and professional. They worked hard to make sure to meet my needs and did a great job. Lexus of Tampa Bay is the best car dealer I have ever dealt with and I highly recommend them. More

Of the 40 years I have been buying cars for me and my family, I do not remember having a better experience!! This by far the best! Everybody else comes distant second. Jerry, Edwardo, and Sherif are gre family, I do not remember having a better experience!! This by far the best! Everybody else comes distant second. Jerry, Edwardo, and Sherif are great and made this buying experience the most wonderful and seamless one. Next time I buy a car, I will make sure to check with them first. More