Lexus of Tampa Bay

“I visited several dealerships, including four different Toyota dealerships in the area and Lexus of Wesley Chapel, but the only one that truly made me feel comfortable and confident was Lexus of Tampa Bay. Toyota dealerships in the area and Lexus of Wesley Chapel, but the only one that truly made me feel comfortable and confident was Lexus of Tampa Bay. Brandon Hammons was extremely patient, knowledgeable, and professional, even knowing I was taking my time to do research and compare options. Unlike other places, I never felt pressured or overwhelmed with nonstop phone calls. During the process, I even sent my adult kids to the dealership on my behalf, and Brandon treated them with the same kindness, respect, and professionalism. He answered all of their questions, made them feel welcome, and never made us feel rushed or uncomfortable. I also want to recognize Mr. Capeten in the finance department. He was very professional, funny, and easygoing, which made the finance part of the process feel much less stressful. Overall, the entire team from the moment I walked into the lobby to working with the manager created a smooth and stress-free experience. They made me feel respected, in control, and confident in my decision. I truly appreciate the way everything was handled, and I’m grateful for the experience at Lexus of Tampa Bay.” More

This is not the closest Lexus dealership to my home but past experience showed me it was worth the additional one hour drive. Everyone at this dealership was welcoming but our salesperson, Johannes, is a v past experience showed me it was worth the additional one hour drive. Everyone at this dealership was welcoming but our salesperson, Johannes, is a very special person. I left with a new car I absolutely love and at a very competitive price. Johannes treats me like I might shop for a new vehicle every year. More

Keith handled my Warranty Repair on my Lexus RX 350h without any prompting on my part. Even offerred me a loaner car during its repair. Wish I had bought my Lexus at Lexus of Tampa Bay! without any prompting on my part. Even offerred me a loaner car during its repair. Wish I had bought my Lexus at Lexus of Tampa Bay! More

I was promised to give a loaner at the time of service and when I reached tehre I was told they don't have any loaner available and asked me to reschedule the appointment. Since then I have been trying to and when I reached tehre I was told they don't have any loaner available and asked me to reschedule the appointment. Since then I have been trying to reschedule my appointment over the phone and when I ask for a loner I am being told that someone will call me back but no one has ever called me back. Again I called today and they were busy so I put my phone # in call back list and I never received one and then I called them back again and I asked the customer service rep to hold as I was busy on the other line and they hung up. Very pathetic service experince. More

Service was provided efficiently and in the prescribed time. All service personnel were courteous and helpful. time. All service personnel were courteous and helpful. More

Bought Lexus in August; months later front tires worn, dealer refused responsibility or goodwill assistance. dealer refused responsibility or goodwill assistance. More

Lexus of Tampa Bay was amazing from the start. We called and spoke to Jared about a 2025 Lexus IS500 F Sport Performance Ultimate Edition that was currently in the build process. Jared was able to We called and spoke to Jared about a 2025 Lexus IS500 F Sport Performance Ultimate Edition that was currently in the build process. Jared was able to quickly reserve the vehicle with ease. Vehicle was delivered within a week of calling even though Lexus had anticipated 3-4 weeks out. Upon arriving at the dealership, Jared promptly greeted us and we immediately went on a test drive. During the test drive he explained every detail of the vehicle and answered all questions we had. He was very transparent about the vehicle and the entire process which was very appreciated from a buyers perspective. As soon as we finished, Jared immediately had our trade valued and all documents completed very quickly. He then introduced us to Craig in finance. Craig did a great job explaining all documents and answering all questions seamlessly. Jared's communication and work ethic is amongst the best we've ever had the pleasure of experiencing during a vehicle purchase. Everyone at Lexus was warm and inviting, very personable. Lexus of Tampa Bay definitely sets the standard for the industry as a whole! Highly recommend anyone looking to purchase a new or newer vehicle to give Lexus of Tampa Bay a try; guaranteed you will not be disappointed. Furthermore, be sure to ask for Jared!! More

No one has contacted us to schedule the window tinting that was already paid for; and rather pricy, as a matter of fact. that was already paid for; and rather pricy, as a matter of fact. More

Dear Management Team at Lexus of Tampa Bay and AutoNation, I am writing to formally express my dissatisfaction with the extremely unprofessional experience I had while purchasing a used vehicle AutoNation, I am writing to formally express my dissatisfaction with the extremely unprofessional experience I had while purchasing a used vehicle from Lexus of Tampa Bay, an AutoNation dealership. Throughout the purchase process, it was clear that multiple staff members to include Hamza Younis and Manager Victor Delgado lacked basic knowledge of the vehicle, the paperwork, and standard dealership procedures. I was repeatedly given inconsistent information, had to correct errors myself, and was left waiting without explanation or direction. The overall experience reflected a concerning lack of organization, communication, and professionalism. Buying a vehicle—especially from a dealership representing both the Lexus brand and AutoNation—should be a straightforward and well-managed process. Unfortunately, this experience was the opposite. The confusion and lack of competence I encountered caused unnecessary stress and significantly diminished my confidence in both the dealership and the AutoNation organization as a whole. I expect better from a dealership operating under well-known and reputable brands. I am submitting this letter not only to document my experience, but also in the hope that management will address these issues internally to prevent other customers from being treated in a similar manner. I would appreciate acknowledgment of this complaint and information regarding any steps that will be taken to address the concerns outlined above. Sincerely, Bernard Grall More

I think the rating says it all. Excellent service and communication. I appreciate honesty and feel that I received it. Excellent service and communication. I appreciate honesty and feel that I received it. More