Lexus of Tampa Bay

Excellent customer service. Adequate space in the waiting room. Very nice and clean overall. Good snack choices. Adequate space in the waiting room. Very nice and clean overall. Good snack choices. More

Clean, friendly, fast, good job. easy to deal with. Keeps you up dated. Great job. easy to deal with. Keeps you up dated. Great job. More

Excellent work, everyone is very professional. I really appreciate the service Lexus always provides.god bless you I really appreciate the service Lexus always provides.god bless you More

Service Representative Scott great customer service, keeps me informed during service, and always on time. keeps me informed during service, and always on time. More

Johannes Hailu was professional, patient, and made my car purchase stress-free. Excellent service and attention to detail—highly recommend him at Lexus Tampa Bay! purchase stress-free. Excellent service and attention to detail—highly recommend him at Lexus Tampa Bay! More

Yesterday, October 8th, 2025, I drove to Lexus of Tampa Bay, in Tampa, FL.. I was in the market for an SUV, something with a hybrid powertrain and AWD. I met up with Jeanette and Ray, my sales associates. Bay, in Tampa, FL.. I was in the market for an SUV, something with a hybrid powertrain and AWD. I met up with Jeanette and Ray, my sales associates. They had presented three 2026 Lexus NX350h(s) they felt fit the criteria I had stated for my needs. They suggested these excellent SUVs. I immediately found the one I wanted and I test drove it. We arrived at an extremely fair dollar amount, including my trade-in. The negotiation didn't take longer than 20 minutes, with both the dealer sales manager and I being completely satisfied. This was actually a relaxing day for me. Great sales associates, Jeanette and Ray and also a fantastic sales manager. This is the second new Lexus I have purchased from this dealership in Tampa, Florida. Good Job you guys! You've made me happy! More

I want to thank Oddiel Ortiz and finance manager Christian for the excellent service during the purchase of my Lexus . From the very beginning, they provided professional, friendly, and clear assist Christian for the excellent service during the purchase of my Lexus . From the very beginning, they provided professional, friendly, and clear assistance, answering all my questions and making the process smooth and easy. I am very satisfied with the experience and definitely give them 5 stars for their great work. More

Lawrence continued to look for the car I wanted and communicated with me daily. He did not give up. He is very knowledgeable and experienced. The customer service is exceptional. communicated with me daily. He did not give up. He is very knowledgeable and experienced. The customer service is exceptional. More

I made an appointment for an oil change and tire rotation for 1pm today. I waited in the Service lane, after being checked in, for over 25 minutes. The Service writer, Mike then strolls out and tells me sorr for 1pm today. I waited in the Service lane, after being checked in, for over 25 minutes. The Service writer, Mike then strolls out and tells me sorry for the delay, he didn't know I was there. When I told him that's a long wait with no write-up, he just laughed it off. Then he proceeds to tell me, my wait time is 1-1/2 to 2 hours, because I don't have an appointment. When I explain I DID have an appointment at 1pm, he asked for my phone number, couldn't find me, and says no appointment shows - except for one thing - when I arrived, they found my appointment with no problem. He couldn't expain why...I've already been there for almost 30 minutes now, and says I'm realistically looking at close to 2 hours (also without a car wash). That's 2 1/2 hours for an oil change and tire rotation. This whole experience tells me one thing - they are oveerbooking work and don't care about their customers. Customer satisfaction is NOT a priority at this dealership and I won't be back. This is the 3rd time I've had a bad experience with them, concerning wait time and pricing for my service. I'll find someone else. More

The dealer make me always feel happy when I need to be there, they always are very helpful and respectful to everybody thank you Lexus of Tampa Bay there, they always are very helpful and respectful to everybody thank you Lexus of Tampa Bay More