Lexus of Tampa Bay

Great service easy buying experience, will be back. I have to go now, thank you. I have to go now, thank you. More

I was able to acquire a new beauty with the help of Kamil who was knowledgeable, personable and not pushy. As Lexus has not been accepting custom builds for a few years now, the dealership was able to swipe who was knowledgeable, personable and not pushy. As Lexus has not been accepting custom builds for a few years now, the dealership was able to swipe a vehicle fitting my tastes from out of state and she arrived safely home in Tampa in around one week’s time. On to the finance department where Oswaldo balked and grossly misrepresented offered products. Fortunately Kamil, general sales manager Nick and Newton in finance hit it out of the park and made everything right. On deck is the service department with the bar having already been set high… This dealership utilizes the Monogram online buying tool which provided upfront valuable information on all of the expected taxes and fees, financing rates through Lexus Financial Services, and what accessories the dealership would attempt to add on. Overall Lexus of Tampa Bay was a good place to play ball. Go Rays! More

Sales person, Ali, was great. Luke, financial person, was a pleasure to deal with and I have never said that about any dealer Financial person! The one negative was the Auto Body Luke, financial person, was a pleasure to deal with and I have never said that about any dealer Financial person! The one negative was the Auto Body/Detail Department. I did question when I was told the car would be detailed in less than one hour, which is impossible unless 12 people were doing the work. My fear was proved true when it was obvious they simply washed the vehicle. Then I was told that if they buffed it to remove fallout, it may disrupt the integrity of the paint and they were leaving it up to me! Then I was told there was miscommunication and they would take care of it before I returned the following weekend. I almost cancelled the sale, but I did return and purchased it. When I got home and really looked the car over, it was obvious that they did a nice job on the areas you can easily see, but the door wells and wheel wells, and areas covered by the convertible roof were untouched. When I told Luke, who went the extra mile to come to my house for payment, he informed me that they fired the entire department so obviously there have been problems before mine. I guess mine was the straw that broke the camel’s back. Would I do business with the dealer again? I would. However I expect elite and professional service in ALL areas from a Lexus dealer. More

Depends on who you end up dealing with is how your experience will be. We started off with a female who didn’t seem to like her job much. It was pulling teeth to get information on the specs of the ne experience will be. We started off with a female who didn’t seem to like her job much. It was pulling teeth to get information on the specs of the new car. When we tried to make a deal the numbers kept changing and we were waiting for long times without any updates. After another long wait without knowing what the wait was for we decided to leave after spending 4 hrs at this dealership. One of the managers called us within minutes of leaving and asked us to come back and make it work. They did indeed make it work when we got back and we bought a new car. The shifting of numbers kept occurring but in the end and spending 7 hrs that Sunday we drove off with the new car. The second time we had way better people helping us. But nobody should spend this long time to buy a car. We are very happy with our new Lexus and only because my partner had bought 3 other Lexus cars at this dealership is why we came back. This was his first experience that was so different than all his prior experiences. We should have asked for a different sales Person when she wasn’t willing to provide answers and didn’t seem to be interested to do a good job. More

My buying experiencing with Lexus of Tampa Bay was Amazing thanks to our salesman Jeremiah. My wife and I live in Georgia. However Jeremiah made the purchasing process so smooth. From the transportati Amazing thanks to our salesman Jeremiah. My wife and I live in Georgia. However Jeremiah made the purchasing process so smooth. From the transportation from the airport, the hospitality. I couldn’t have asked for a better experience. Thank you again. Blessings! More

Overall terrible experience with the sales department here. I immediately called after seeing a used truck I wanted online for a good price, ready to make a deal over the phone. First time got someone n here. I immediately called after seeing a used truck I wanted online for a good price, ready to make a deal over the phone. First time got someone named Caleb, and he said he has to call me back (never did). I called shortly after and got Jose. He confirmed the vehicle was in stock and I told him just to send me the price sheet to confirm all in price and I was ready to drive down two days later to purchase the truck. He sent it, and I reached back out saying I was ready to make a deal and give a deposit over the phone. He never got back to me so I contacted him again the following mid morning to ask if we could make the deal, and he said “sorry it looks like this was sold this morning already”. Clearly, this salesperson didn’t care about making a sale, and I was furious about losing this vehicle. Joshua the sales manager reached out later and I told him what happened and how disappointed I was. He said something very generic back to me and was making xx excuses that it was first come first serve (although I was already promised availability and ready to lock in….). Couldn’t even apologize for the bad service I received. Terrible experience. Don’t shop here More

Gave us a great deal on our trade. Would have liked to spend less time in making the deal though. But overall it was a good experience. Would have liked to spend less time in making the deal though. But overall it was a good experience. More

Our car buying journey at Lexus of Tampa Bay was transformed into an extraordinary experience, thanks to the incredible Amanda Farren, the Internet Sales Manager. After a challenging start at anothe transformed into an extraordinary experience, thanks to the incredible Amanda Farren, the Internet Sales Manager. After a challenging start at another Lexus dealership in Orlando, reaching out to Amanda felt like a much-needed breath of fresh air. Her professionalism, consistent communication, and unparalleled patience ensured all our questions were answered, making us feel truly valued and understood from the get-go. Amanda's warm welcome upon our arrival at the dealership set the tone for what was an amazing car buying experience. Amanda's commitment to excellence was evident in every interaction. She went above and beyond to ensure our needs and preferences were not just met, but exceeded. Her dedication made us feel reassured and supported throughout the process, highlighting her exceptional customer service skills and her genuine care for customers. However, our experience hit a snag when it came to finalizing the paperwork with the business manager. Despite his friendly demeanor, the process was notably slow and became a test of patience. It took over an hour for our paperwork to be prepared, and upon entering his office, it was apparent that he was still working on it. More concerning was the pressure to sign digital documents quickly, without the opportunity to thoroughly read through them. This approach, focusing on speed over clarity, stood in stark contrast to the meticulous and customer-oriented service provided by Amanda. The majority of our time at the dealership was spent dealing with these delays, which was frustrating. Despite this setback, Amanda's outstanding service and professionalism significantly outweighed the inconvenience caused by the paperwork process. Her ability to provide such a high level of service, making us feel completely taken care of, was truly remarkable. Amanda Farren is undoubtedly a valuable asset to Lexus of Tampa Bay, and her efforts to ensure our satisfaction were deeply appreciated. We extend our heartfelt thanks to Amanda and the team at Lexus of Tampa Bay for demonstrating what true customer service looks like. Amanda's dedication to her customers sets a high bar for excellence, making our car buying experience unforgettable. More

Had a great experience with Ms Ortiz. I'm very happy with my new car I'm very happy with my new car More

I want to thank Johannes Hailu at Lexus of Tampa Bay for making buying a car, which I usually find stressful, into a pleasant experience. Johannes and everyone we dealt with made us feel welcome, informed, making buying a car, which I usually find stressful, into a pleasant experience. Johannes and everyone we dealt with made us feel welcome, informed, and a valued customer. More