Lexus of Tampa Bay

Readily available service appointments, clean and welcoming waiting area. Scott Banta is an excellent service advisor welcoming waiting area. Scott Banta is an excellent service advisor More

Everything about this place is very convenient, from the scheduling to the last step of the service it’s really an ease! scheduling to the last step of the service it’s really an ease! More

Great experience. Staff was friendly. Negotiated very quickly. Overall would do it again from same dealership. Highly recommended. Staff was friendly. Negotiated very quickly. Overall would do it again from same dealership. Highly recommended. More

Lexus of Tampa Bay is a wonderful dealership to work with. The showroom is very nice displaying the different vehicles. The waiting room is clean, neat and comfortable. The sales staff and support st with. The showroom is very nice displaying the different vehicles. The waiting room is clean, neat and comfortable. The sales staff and support staff particularly Elliot, Joshua and Matt are helpful, professional and very pleasant to deal with. More

This was my first time having my car serviced at this dealership. My Service Advisor Patricia was very professional and friendly. She provided outstanding customer service. She has great people skills an dealership. My Service Advisor Patricia was very professional and friendly. She provided outstanding customer service. She has great people skills and I would highly recommend her to other potential customers. More

Amanda was outstanding. The service team was very informative with their inspection. The only issue I can report as being less than expected was the cleaning of the car. May The service team was very informative with their inspection. The only issue I can report as being less than expected was the cleaning of the car. May be they performed a standard cleaning but I expected better. More

I had the worse purchasing experience with this dealership. Every Lexus certified vehicle must be sold with two keys, not one. This dealership certified a vehicle that was leaking oil. etc. etc.etc dealership. Every Lexus certified vehicle must be sold with two keys, not one. This dealership certified a vehicle that was leaking oil. etc. etc.etc. More

On 11/20/2025, I went in for a tire service as one of my tires was losing pressure. The service advisor was Mahmoud. It was confirmed that I had a nail in my tire. The advisor did not give me an option as t tires was losing pressure. The service advisor was Mahmoud. It was confirmed that I had a nail in my tire. The advisor did not give me an option as to what I wanted done. Immediately came back and said the tire was plugged. I let him know that I did not want a plug; I wanted a patch, as the tire could be patched. Mahmoud became loud and tried to involve others around him, that he has never heard of a patch and that they do not patch tires. I let him know that, based on experience, plugs are temporary and patches last longer. That I do not want a plug, I want a patch. He got more argumentative when I told him to Google it, and Google showed him that patches are recommended over a plug. He tells me it’s too late, the tire has been plugged. Fast forward to now, 6/7/2026: the plug is leaking, and my tire can't be patched because it was plugged previously. A plug that I do not want or asked for. Now I need to purchase a brand-new tire for $600. Thanks a lot Mahmoud for your horrible service. More

My experience purchasing a Lexus RX 450h+ in August 2025 has left me extremely disappointed. One of the factors that influenced my decision to purchase this vehicle was the representation that it would q has left me extremely disappointed. One of the factors that influenced my decision to purchase this vehicle was the representation that it would qualify for the federal clean vehicle tax credit. During the sales process, I was informed that I would be eligible for the credit because the vehicle qualified as an electric vehicle. When I later encountered issues filing my taxes because the VIN could not be found in the IRS database, I contacted the dealership and spoke with the salesperson again. I was reassured that the vehicle qualified and that I should be eligible for the credit. Relying on those assurances, I consulted with an accountant and ultimately paper-filed my tax return with the supporting documentation. Months later, I received a determination from the IRS stating that I did not qualify for the credit and would not receive the expected refund. What is most frustrating is not simply the loss of the tax credit, but the fact that I made financial decisions based on information that appears to have been inaccurate. When I later raised my concerns, I was informed that the salesperson did not recall making the statements that I clearly remember discussing. I do want to acknowledge Joshua Brundon for his professionalism and responsiveness. He returned my calls, listened to my concerns, and treated me respectfully throughout the process. However, I believe consumers should exercise caution and independently verify any tax incentives, rebates, or credits discussed during the sales process. Had I known that the vehicle would not qualify for the credit I was expecting, it would have affected my purchasing decision. I hope the dealership takes steps to ensure that future customers receive accurate information regarding tax credits and other financial incentives associated with vehicle purchases. More

Excellent service starting when you get in until the deal is done. My salesperson Esther was great!!! is done. My salesperson Esther was great!!! More