Lexus of Tampa Bay

I brought my car to Lexus of Tampa Bay for a simple oil change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the service drop-off line by either the valet or the technician. Lexus later confirmed through their own cameras that a tech took my car off property for a “test drive.” For an oil change? Why was this even necessary? When I inspected their work, I found that the oil filter had been left dirty and dripping oil—I even have pictures to prove it. This is basic maintenance, and they couldn’t even get that right. The service manager dodged accountability, providing no valid explanation for why the camera was disconnected, especially since it’s not part of their policy. He also refused to admit that the tech inappropriately drove my car, despite clear evidence to the contrary. After leaving the dealership, I noticed something was off with the way my car was driving. I took it to an independent mechanic and discovered severe tire damage: flat spots, slide wear, wires showing, chunks missing from the rear tires, and burnt tire debris on the rear bumper. My car had clearly been mishandled. Lexus eventually admitted they had “severely misrepresented” the service inspection, as the tech’s notes didn’t match their own findings. They agreed to replace all four tires—but the damage doesn’t end there. They also initially agreed to perform an alignment, only to later claim they couldn’t do it because my car is lowered. They offered no solution, such as sending it to a third party. Instead, they told me I’d have to handle it myself and promised reimbursement—yet they have yet to put this in writing. This experience has been a complete nightmare. I went in for a basic oil change and left with damaged tires, disconnected equipment, and no clear resolution. If you value your car and your time, avoid Lexus of Tampa Bay. They’ve shown nothing but incompetence and a complete lack of accountability. More

Great deal, super sales person Ben Scharf. Have been using this dealership for years and highly recommend both sales and service. Have been using this dealership for years and highly recommend both sales and service. More

Matthew Swan, our salesperson, was excellent. He followed up on our initial inquiry and found us the right car at the right price. Overall, this was a great experience and we love our new car. He followed up on our initial inquiry and found us the right car at the right price. Overall, this was a great experience and we love our new car. More

I’m very pleased with the way you conducted business. My sales person was so helpful and knowledgeable of getting everything together. My sales person was so helpful and knowledgeable of getting everything together. More

Ghazi was great! Very helpful and exceeded my expectations. He helped me with everything I asked and was very patient throughout it all. Very helpful and exceeded my expectations. He helped me with everything I asked and was very patient throughout it all. More

Austin Swan (our salesman) was outstanding during our purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he could. More

Esther was great with me this is my 4th Lexus from her, and she always does an amazing job. and she always does an amazing job. More

Rating based on Purchase of a USED vehicle. Was able to get a very fair deal on a very specific low mileage SUV I was looking for. Even in the busy days after the terrible Helene and Milton s Was able to get a very fair deal on a very specific low mileage SUV I was looking for. Even in the busy days after the terrible Helene and Milton storms here in Tampa the dealership was open , well staffed and ready to assist thru a difficult time. Thank you to Ezrahel Assad and the service and detail staff that prepped the car and delivered an immaculately clean vehicle. Providing the CARFAX report detailing the maintenance done on the car and history certainly adds value as well. More

I had an amazing car buying experience thanks to Jeremiah Lucas at Lexus of Tampa Bay! He helped me secure and purchase a new Gx 550 with all the specs I was looking for ! He and the team including Ryan and Lucas at Lexus of Tampa Bay! He helped me secure and purchase a new Gx 550 with all the specs I was looking for ! He and the team including Ryan and Serhat were very helpful and professional in helping me with both the trade in and the purchase. I absolutely love my new car and appreciate that the car buying experience around it was so positive!!! Thanks again ! More

Evren Imer my sales consultant was amazing! He was also our sales consultant for my GF new technical this week. He went over all the different options and features and were with us to almo He was also our sales consultant for my GF new technical this week. He went over all the different options and features and were with us to almost 10pm. Then the next morning helped me with my new car. Every detail was covered. Matthew in finance was also excellent going thru all options and answering all of our questions. 5 stars for both of them! Thank you. More