Lexus of Tampa Bay - Service Center

My advisor Scott is the best and makes sure my car is in top notch condition and safe top notch condition and safe More

I hate to complain. However, this was an unfortunate experience that I cannot let pass. I bought a Lexus for Service and I must say it was less than expected. I am in However, this was an unfortunate experience that I cannot let pass. I bought a Lexus for Service and I must say it was less than expected. I am in the process of moving and was promised a loaner for my oil change. That is one of the reasons why I bought certified pre owned. When I arrived Mike, the service person, stated that I did not have a loaner and I would have to wait 2 hours. I then informed him I needed a ride and he had no words. I said I guess I will need an Uber, still no solution from him. So I took an Uber. I am sad this is the best Lexus has to offer. More

Tires were faulty and unsafe. New but the steel treads were broken. Otherwise car was good but very rigid and xxx-like attitude in the selling dept. Then you have the parts+svc d New but the steel treads were broken. Otherwise car was good but very rigid and xxx-like attitude in the selling dept. Then you have the parts+svc dept. Jonathan seems to be one of the few on the ball. Called to see ifthe dealership had a 12 V battery for my vehicle. They said they had to And. They promised me to let the service department know so they could call me back and set up an appointment.. the service department did not call back so it’s a Friday same day and I called back before the service department leaves and set an appointment for the following day for a battery. I get there on time. After waiting two hours later. I get told that they sold the battery., My service representative wondered how that could be since I had already insured. that the battery was there before I set up the appointment, and they should have put two and two together to make sure that the entire reason for Me coming in was to get one of those two batteries… They were going to give me a loaner for four days until the battery came in. And then I guess they gave my representative of some bad information. And. The battery was installed and all was good to go with a quick $75 installment fee on top.of the $475 for the battery. So I was happy to get a battery, but the time in the confusion between departments was very frustrating and aggravating.. a good friend of mine used to work there up until recently as a top Mechanic (fm toyota of tb fletcher to lexus of TB) which he’s been for 15 years, and I have not asked him why he left, but I can sort of imagine why. More

The service was wonderful, the staff took great care of me. They answered every questions I had and was very welcoming! me. They answered every questions I had and was very welcoming! More

Very professional and courteous! Kept me informed along the way, including pictures of the work being done. Kept me informed along the way, including pictures of the work being done. More

We asked for our vehicle to be perfect, and that is what we got. Ryan Russo was professional, courteous and kept us informed at every step. Can't ask for more. we got. Ryan Russo was professional, courteous and kept us informed at every step. Can't ask for more. More

Very well organized and professional. Appreciated the car wash! Joshua Hunter was very courteous and informative. Appreciated the car wash! Joshua Hunter was very courteous and informative. More

I rarely leave reviews, but after nearly three weeks of frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for the extended warranty—something I don’t normally do, but I wanted peace of mind. Fast forward to this month: I brought the car in for a minor coolant leak. I had a scheduled appointment at 9 a.m. on a Tuesday and dropped the car off the night before. I received an automated message at 9:30 a.m. that my vehicle had been checked in and that I’d receive updates. By 3 p.m.—no updates. I followed up myself and was told the car hadn’t been looked at yet, but would be later that day. When they finally inspected it, I was informed that the warranty had been incorrectly input at the time of purchase and was showing as expired—something that was supposedly an “easy fix.” That “easy fix” dragged out for nearly two more weeks. I followed up multiple times and was given vague or no answers. I was promised updates that never came. I called the warranty company myself—only to find out the issue had been resolved days earlier, yet no one at the dealership had moved forward with the repair. Even when the warranty was finally approved, the part that arrived was damaged—delaying things yet again. Throughout the process, I asked multiple times to speak with management and was told someone would get back to me. No one did—until I happened to get the service manager on the line by chance. To his credit, he listened and told me it was the first he’d heard of the situation. Bottom line: This experience was not about a single mistake—it was about a lack of communication, accountability, and follow-through at every step. I wasn’t expecting perfection. I was simply looking for someone to be proactive instead of reactive. To own the issue, set clear expectations, and keep me informed. Sadly, that never happened. More

Lexus of Tampa Bay has been great for me. My service advisor, Scott Banta is awesome My service advisor, Scott Banta is awesome More

I absolutely love their customer service my service advisor his awesome very professional and very pleasant advisor his awesome very professional and very pleasant More