Lexus of Tampa Bay - Service Center

Our service advisor is outstanding. He is a major reason we continue to buy lexus He is a major reason we continue to buy lexus More

Carmelo was very helpful and pleasant to work with. However, in 2021 I purchased the Veritas Guard Plan-Premier -- $4,000+ -- at Lexus suggestion --it seems to have been a waste of my money - a previo However, in 2021 I purchased the Veritas Guard Plan-Premier -- $4,000+ -- at Lexus suggestion --it seems to have been a waste of my money - a previous time and this time the company would not accept Lexus diagnosis so therefore I could not get all work done that needed to get done. They are rude on the phone and don't get back to the service personnel in a timely fashion. When I called I was hung-up on. Makes for a very unhappy customer. I'm not happy at spending that money and not getting any benefits from the policy. More

Everyone was professional and efficient. They seemed to have real concern for my cars needs. They seemed to have real concern for my cars needs. More

Everyone was professional and efficient. They seemed to have real concern for my cars needs. They seemed to have real concern for my cars needs. More

This is the only lexus location that I visit since owning my car in 2016. Scott always informs me of any issues right away. He makes my visit very easy with little to no stress. my car in 2016. Scott always informs me of any issues right away. He makes my visit very easy with little to no stress. More

I had come in for a warranty claim on a used car that I had recently purchased. MJ, the service representative, walked me through what I should expect regarding waiting for the diagnosis alongside what I s had recently purchased. MJ, the service representative, walked me through what I should expect regarding waiting for the diagnosis alongside what I should expect regarding how long it would take for my car to be ready. While I was expecting to wait up to two weeks for my car to be ready, I was pleasantly surprised to receive the notification that my car is ready after just three or four days. More

Great customer service every time I have a service appointment. Joseph did a great job appointment. Joseph did a great job More

Very clean. Fast service. Same as what they quoted me. Didn't take long at all. Fast service. Same as what they quoted me. Didn't take long at all. More

The physical facility is excellent with the new renovations and the quality of the employees whom I had contact with performed in an outstanding manner. I had my leased vehicle serviced and while renovations and the quality of the employees whom I had contact with performed in an outstanding manner. I had my leased vehicle serviced and while it was being serviced, I terminated the lease and purchased the vehicle. More

Very nice inside since they did some improvements over the last few months. Much earlier layout compared to before. the last few months. Much earlier layout compared to before. More