Lexus of Tampa Bay - Service Center

i always have a pleasant visit when bringing my car to this Lexus for check up. My service advisor Alex is totally awesome and always assure my car is taken care of in every way. In addition everyone at t this Lexus for check up. My service advisor Alex is totally awesome and always assure my car is taken care of in every way. In addition everyone at this dealership are friendly and there to be sure you are being taken care whether it is to take your car to be service or to bring your car to you after it has been taken care of. I have been bringing my car here for the last 7 years and will not go anywhere else. More

First time visiting the dealership and the experience was first class. Excellent customer service from both Mohammad and Paul. Thank you! first class. Excellent customer service from both Mohammad and Paul. Thank you! More

Excellent service people,nice waiting room and refreshments,just need to improve the waiting time refreshments,just need to improve the waiting time More

Went in for an oil change appointment and was in and out in no time. Very professional and courteous. Each time I come to this location I am pleased with service. Thank you Jonathan. in no time. Very professional and courteous. Each time I come to this location I am pleased with service. Thank you Jonathan. More

We drive an hour to get to our dealership. the service is always welcoming and professional. Even through construction, they have done their best to make things run smoothly. the service is always welcoming and professional. Even through construction, they have done their best to make things run smoothly. More

I love the service I receive at this location which is nothing short of exceptional! I could not figure out why my tire needed air weekly, and MJ had the service techs find the problem which was a nail a nothing short of exceptional! I could not figure out why my tire needed air weekly, and MJ had the service techs find the problem which was a nail and took care of it. Additionally, I needed a new battery, but it was still under warranty which was also replaced. Thank you for your kindness MJ...You Rock!! More

Excellent service every time - I would not take my Lexus any place else. Scott Banta is the best Service Advisor! any place else. Scott Banta is the best Service Advisor! More

everyone is super nice and helpful outstanding customer service definitely go above and beyond really satisfied with how they treat you service definitely go above and beyond really satisfied with how they treat you More

I recently had my 2017 ls service and was very dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Nor dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Normally I deal with Scott Banta but this day he was off. Great guy very professional and makes you feel welcomed unlike Ary Vargas. She didn't look up any info on my vehicle pertaining to it warranty. She tried charging me for things that are covered under my warranty and service plan. When it was explained to her the car is certified and it has extended warranty and all she still was adamant about her knowledge of my vehicle until she finally looked it up. All in all I will be taking my services to either clearwater lexus or Wesley chapel lexus. I'd rather drive an extra 30/45 minutes out my way to get better customer service. Again not all representative are like her. Scott was great these past few years. But I'll just go elsewhere. She gave me the sense that she wasn't to pleased to service someone of my cultural background and identity. More

Service is always excellent and I am kept abreast of each phase of the process phase of the process More