Lexus of Tampa Bay - Service Center

Clear communication, easy access, the service was great, service took a while but was communicated beforehand so that was comforting service took a while but was communicated beforehand so that was comforting More

Although I had to wait 30 min for my advisor after scheduling a appointment I can still say it was a great experience. scheduling a appointment I can still say it was a great experience. More

Originally there was a recall of my Lexus ES 350 to change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and g change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and gluey. Called Lexus about the problem and neither Lexus Of Tampa Bay corporate would honor a new dashboard. So they basically replaced one bad part with another. Went in to have my tires rotated and one of their employees left the Lugnuts off of the front tire, luckily no one in my family was injured and the car had to be towed back to the dealership four lug replacement. They don’t stand behind their product and they certainly aren’t in the category of elite. More

I like the dealership. Service rep very good. Car was not washed well .windows cloudy. Service rep very good. Car was not washed well .windows cloudy. More

They always go one step ahead! We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable alway We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable always with a great ultra do it all coffee/ cappuccino/hot chocolate, etc machine and plenty oif snacks and drinks always available! More

They are currently being remolded and it is not a very pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not c pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not come back until they have a new costumer lounge. More

When my car was completed S/A told me what they did. Not during. Sat there 2 1/2 hrs. Not during. Sat there 2 1/2 hrs. More

Staff is professional and informative. Alex, Service Coordinator is fantastic! Quality workmanship. Timely, honest, and kind. Alex, Service Coordinator is fantastic! Quality workmanship. Timely, honest, and kind. More

I have always found my experiences at Tampa Bay Lexus service department to be excellent. Dave Jones has been my car service representative since 2006 and I would not go anywhere else for my car's servi service department to be excellent. Dave Jones has been my car service representative since 2006 and I would not go anywhere else for my car's service needs. Thank you, Dave B. More

We took our Lexus, because we had a nail on the right passengers side. unfortunately we had to buy not one but 2 tires. Because the tech discover a second tire on the drivers side. Adriane, was our se passengers side. unfortunately we had to buy not one but 2 tires. Because the tech discover a second tire on the drivers side. Adriane, was our service consultant. He was very professional, and very helpful. He also, advice us that our maintenance was coming up in April. We had to leave our car for a few days. But, Adriane made sure we had a loaner. We were very satisfied. Good Job. One small detail. When we pick-up the car. The personnel that cleaned the car did not do a very good job. More