Lexus of Tampa Bay - Service Center

Our customer service rep - Scott is awesome! Very attentive to our needs! We appreciate him so much. Heads above other dealerships we have experienced over our many years. Very attentive to our needs! We appreciate him so much. Heads above other dealerships we have experienced over our many years. More

My service advisor Mohammed was awesome and accommodating. Overall, I am pleased with my service experience. accommodating. Overall, I am pleased with my service experience. More

From beginning to end the service at Lexus of Tampa Bay is always exceptional! Making an appointment is easy and fast, and leaving my car with the best Service Advisor ever Pamela Moore ensures service th is always exceptional! Making an appointment is easy and fast, and leaving my car with the best Service Advisor ever Pamela Moore ensures service that always exceeds expectations. Thank you, Lexus of Tampa Bay and Ms. Moore! More

You should have asked for one word to describe my experience for this visit to Lexus of Tampa Bay...Wow! I've been disappointed with service before, this was NOT that. This experience made me feel ee experience for this visit to Lexus of Tampa Bay...Wow! I've been disappointed with service before, this was NOT that. This experience made me feel eerie at first. Allow me to explain. The greeter was friendly, engaging and thorough with his initial intake. My advisor, Ms. Vargas, was exceptionally professional, to the point, detailed and exact with what to expect from my visit. Though the service department is working in austere conditions due to construction, you couldn't tell by the actions of the in-taker (I am remiss for not asking his name), the lounge area, and Ms. Vargas. I was there for way less time than expected and when I got my invoice, I was pleasantly surprised to see what needed to be done, what "checked" ok, and what the cost associated with each service would cost up front, like an a la carte menu. Ms. Vargas answered my questions to my complete satisfaction, thanked me for bringing my vehicle in to Lexus of Tampa Bay, escorted me to the door, showed me my vehicle and I was on my way. The eerie part of this scenario is that I felt that at any moment the bottom of the real world would fall out and I would be in this quasi "Get Out" scenario. I was quite pleased, with this visit, and I am enthused about going back for the recommended services. I have NEVER felt this way at Lexus of Tampa Bay, hence, the eerie feeling. I don't know if anything was adjusted, tightened or tweaked, but if so, thank you! I went in with a loose front end suspension, it is now closer to like when I bought it new. Thank you. Thank you. Thank you! Now to close this "15 Word Minimum" feedback. In the past I have been harsh with my feedback of Lexus of Tampa Bay because I expected so much more. I paid a premium price for the perfect vehicle, and it is a perfect vehicle. I expected premium service and felt like I did not receive that. This time everything was premium. When I left the service department I was elated. So much so that I laid my top back, dropped my windows and got Crunked!... what can I say, it's Tampa Bay!!! More

MJ was professional and kept me updated. Very smooth process and overall great experience. Thank you! Very smooth process and overall great experience. Thank you! More

Outstanding service and attention on each and every visit to Lexus of Tampa Bay and special kudos to Lexus Tpa Bay Jackyn Papsidero who treats all of her customers like they were the only customer Lexus of to Lexus of Tampa Bay and special kudos to Lexus Tpa Bay Jackyn Papsidero who treats all of her customers like they were the only customer Lexus of Tampa Bay has.She has exemplified true professionalism on customer satisfaction. I would NEVER go anywhere but to her on all of my service needs. Outstanding! More

I drove my Lexus SUV into the service bay without an appointment because I was having problems. The gentleman that helped me was kind and listened to my dilemma and my disaster of a day. The service d appointment because I was having problems. The gentleman that helped me was kind and listened to my dilemma and my disaster of a day. The service department asked if I could leave the car which I did, they made sure I had a reliable car to drive. Even though there were more things that needed repair than we anticipated, they repaired my car, cleaned it and polished it. I now feel comfortable that my car is safe and reliable. We purchased the vehicle from the Lexus dealership on Dale Mabry in Tampa, Florida, they have continued to maintain it and treat us with kindness each time we bring the vehicle in for service. The service dept. checks the vehicles maintenance to records to make sure they are not repeated in previous work. We trust them and will continue to use the service and sales departments in the future. More

The service at Lexus of Tampa is always excellent and reasonable cost wise. This is my second Lexus to have serviced here so I have 8 years of experience. I highly recommend them reasonable cost wise. This is my second Lexus to have serviced here so I have 8 years of experience. I highly recommend them More

It was a great experience. even with the remodel same customer service and service experience even with the remodel same customer service and service experience More

Once again I had a 3 hr wait only to find out what had been repaired at my last visit when you had my car for 3 weeks has the same problem on another wheel. I feel a little let down my the dealership as m been repaired at my last visit when you had my car for 3 weeks has the same problem on another wheel. I feel a little let down my the dealership as my car only has 27000 moles. More