Lexus of Tampa Bay - Service Center

We are always pleased with the outstanding service provided at Lexus of Tampa Bay. Our service advisor, Ryan Russo, is excellent. provided at Lexus of Tampa Bay. Our service advisor, Ryan Russo, is excellent. More

I do not remember the name of my representative that assisted me during my last visit; however, very pleased overall. assisted me during my last visit; however, very pleased overall. More

I have been with lexus for over 15 years , their customer service is always exceptional . service is always exceptional . More

I've owned 5 different models of Lexus over the years. My current Service Advisor, Pam Moore is excellent in her job. However, I was astounded at the line of cars waiting to enter the service lane. Even thou current Service Advisor, Pam Moore is excellent in her job. However, I was astounded at the line of cars waiting to enter the service lane. Even though I was a few minutes early for my service appointment, I had to wait on the street just off of Dale Mabry for the several cars in front of me to turn left onto the lane to enter the service dept . I saw only two (2) service intake guys approaching the first cars in line to gather their info and inform the appropriate service advisors. As a former business owner, I find this dealership's management lacking in oversight and coordination of real time management. More

Service people are very nice. but the facility is under construction. Waiting room is too small, not well ventilated. It is very easy to have the Covid virus spread out. I would suggest to make some improv construction. Waiting room is too small, not well ventilated. It is very easy to have the Covid virus spread out. I would suggest to make some improvement. Otherwise people will not come back until the construction finishes. More

Very slow no one apologize to me for my last visit Mgr was not helpful was not helpful More

3 autos bought and serviced from this dealership, all departments (sales, service, and parts) are excellent. departments (sales, service, and parts) are excellent. More

Postivesefficient checkin process and detailed Postives efficient checkin process and detailed explaination of recommended maintance & associated service costs, temporary waiting room basic/but ac Postives efficient checkin process and detailed explaination of recommended maintance & associated service costs, temporary waiting room basic/but acceptable, efficient checkout process and detailed explaination of inspected items and gave customer record copy of results, car wash was excellent (inside & outside) Negatives at 7AM appointment, a 2 hrs wait for oil change & car wash, seems too long, estimated service charge for engine & cabin air filter change was X5 cost at parts store, seems too high (I bought for $50 and installed under 5 minutes) More

they were on point and went above and beyond. Everyone was really friendly and accommodating. I have been bringing my cars here for years so I would definitely recommend them. was really friendly and accommodating. I have been bringing my cars here for years so I would definitely recommend them. More

Consistently the quality of service is excellent. Ryan Russo is very personable and helpful, making me feel welcome and valued. I always appreciate this reliable service. Russo is very personable and helpful, making me feel welcome and valued. I always appreciate this reliable service. More