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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
700 Reviews

700 Reviews of Lexus of Tampa Bay - Service Center

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August 03, 2021

Scott Banta is an excellent service representative, friendly, professional, attentive, and courteous. Scott is the reason we bought a second Lexus from this Lexus dealership. Great representation of th More

by Greta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Banta
Report | Print
Aug 22, 2021 -

Lexus of Tampa Bay responded

Greta, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2021

The service tech was great and helpful. I arrived a few minutes before my scheduled time and was greeted by the greeter and met with my service adviser shortly after. More

by gylwms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L.A. Clark
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Aug 22, 2021 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 27, 2021

I've been dealing with Lexus of Tampa Bay since 2015. I've never had a bad experience and typically it's a stellar experience. More

by PAULAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
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July 26, 2021

The Lexus Service department at Lexis of Tampa Bay is fantastic. I always receive prompt and courteous service. My advisor, Pamela ALWAYS keeps me informed regarding my vehicle. Fast and efficient. Thank More

by Tracey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela
Report | Print
July 24, 2021

Disappointed This dealership damage my new car in their car wash and after estimated cost to repair damage was determined denied that they did it. More

by ypowens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Cotterell
Report | Print
Jul 26, 2021 -

Lexus of Tampa Bay responded

Hi, we are deeply disappointed by your experience at Lexus of Tampa Bay. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 365-7152. We hope to hear from you.

Jul 28, 2021 -

ypowens responded

I called and he’s not interested in doing the right thing. I gave them a brand new BLACK LEXUS and they gave it back to me with a paper white mark across my hood that was viewed and witnessed by their employee, but they are claiming it could have happened anywhere. Anyone who’s interested in buying a Lexus, do yourself a favor and don’t go to Lexus of Tampa Bay. It’s becoming worst than a buy here pay here dealership. The cost to repair the damage is $500-$700 and they would rather lose good customers rather than pay for the damage they caused. Unethical business practices will catch up with them eventually.

July 23, 2021

I recently dropped my car off for service. Pamela helped me with everything. This place has excellent and wonderful service! I always feel welcoming coming here. More

by Binhpham1999@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela
Report | Print
Jul 26, 2021 -

Lexus of Tampa Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2021

Competent, friendly service coordinators. Quick to advise me of suggested maintenance needs. Appreciated it. Service was performed to expectations, and suggestions noted and reviewed. Thanks. More

by rebfl2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Clark
Report | Print
Jul 24, 2021 -

Lexus of Tampa Bay responded

We are pleased to hear you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2021

I had a recent service and as always my service consultant Pamela was fantastic at every level. I get the best treatment with attention to Covid and quick in and out and would highly recommend to a More

by mar100md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela
Report | Print
Jul 22, 2021 -

Lexus of Tampa Bay responded

Hello , thank you for your kind review; we are happy to pass along your comments to Pamela here at Lexus of Tampa Bay! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 23, 2021

Restored my faith in Lexus! A simple misunderstanding of what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definite More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Banta
Report | Print
May 25, 2021 -

Lexus of Tampa Bay responded

Monica, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Tampa Bay. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 02, 2020

THEY LIE and suggest unneeeded repairs. I was told I needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn cont More

by J. Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Hidalgo Sadie Naylor
Report | Print
Dec 09, 2020 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. If you'd like, please contact our General Manager at (813) 365-7152. We'd appreciate the chance to make your experience a positive one.

Dec 09, 2020 -

J. Ali responded

I will decline your offer to call you. I've said what I needed to say. There is simply no longer term plan that can survive deception. Lexus, LS 460 as an automoibile is about the best their is and the dealership presenting them should be absolutely, without question, outstanding. The marque deserves no less.

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