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Lexus of Tampa Bay - Service Center
Tampa, FL
699 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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699 Reviews of Lexus of Tampa Bay - Service Center
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March 04, 2024
I always use this dealership for service for my 2015 Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center here is excellent and I always feel confident that my SUV has been thoroughly checked. More
by Patricia
Employees Worked With
Mohammed (MJ)
February 28, 2024
I bought a new GX460 from this dealership. On my drive home, I noticed the steering wheel was not aligned straight and car was pulling to the right. Also noticed steering wheel was shaking at On my drive home, I noticed the steering wheel was not aligned straight and car was pulling to the right. Also noticed steering wheel was shaking at around 65 mph. Since it was too late to bring the car back and I had other cars at home to drive, I made an appt a few days later to bring the car back. The service manager, believe his name was Joe Diaz asked me about the issues with the car. I told him about it, as well as not wanting a car wash. I was at the dealership for around 2 hours. Joe Diaz told me the car was fine, tracked straight, no shaking of the steering wheel and was good to go. He said the issue had to do with the crown on the road and not the car itself. The receipt stated the same and also stated "customer verbally declined multi point inspection". I never said such a thing. Again on my drive home, same issues occurred. A few days later, I took the car to Lexus of Wesley Chapel. I told them the issues I have been having. They test drove the car and noticed the front end was completely out of alignment and wheels were out of balance. They did a 4 wheel alignment and road balanced all the 4 wheels. Finally the problem was solved! Needless to say I will be taking my Lexus to Lexus of Wesley Chapel. Lexus of Tampa Bay is the worst and most incompetent Lexus dealership I have ever been to! I wouldn't be surprised if they replaced your engine oil with baby oil! It isn't surprising its an Autonation dealership. For a Lexus dealer being in business for nearly 30 years, they have never won the Elite of Lexus award. I wonder why! More
by kvsm3
Employees Worked With
Joe Diaz
February 23, 2024
Everyone is courteous and professional. MJ Hamed is a great Service Rep and he demonstrates that he values my business! MJ Hamed is a great Service Rep and he demonstrates that he values my business! More
by julie.odell4
Employees Worked With
M.J. Hamed and the gentleman who provides the loaner vehicle.
February 20, 2024
Not the best experience by far. First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tri First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tried to go wait in the lounge, I was told wait in my vehicle for my service agent to be available. Not use to that, and I've been a happy Lexus customer since 2020. When I asked for a loaner so I could get some breakfast, I was told, they didn't provide loaners for regular maintenance. Just to be told later, that after adding several things to the work order that were from the milage sheet that I finally qualified for a loaner. I asked the to look in the system as I have had a lot of things done in Sarasota. I was told they couldn't see their system, so they wouldn't know what has been done. I was completely shocked and therefore, worried that I was getting tricked. At this point, I just wanted what needed to be done, so I could leave as quick as possible. Now I'm questioning if the low car battery text was accurate, as I've had no issues with my battery. The text sent only showed the meter, I couldn't tell if it was really for my car. I also asked to have the battery changed on my spare key since my car keeps alerting me of a low key battery. Today, I still have that alert happening and I've had both key batteries replaced. Just overall, a really displeasing and uncomfortable experience. I won't be back to the Tampa location. More
by ladytlisa
Employees Worked With
Sydney Threadgill
February 04, 2024
Tyler was my service advisor and I appreciated that he noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending servic noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending services I did not need. Thank you Tyler, you made my first experience at Lexus of Tampa Bay a good one. I will return again. More
by T
Employees Worked With
Tyler
January 12, 2024
My service provider, G, kept me up to date on the status of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repai of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repaired. More
by jessicabrewer
Employees Worked With
Geudi
January 06, 2024
Service staff were amazing, timely. Sydney was very polite from the moment I walked in. Couldn’t be anymore happier to have purchased a Lexus through “Lexus of Tampa Bay” and to have th Sydney was very polite from the moment I walked in. Couldn’t be anymore happier to have purchased a Lexus through “Lexus of Tampa Bay” and to have them service it. Thank you More
by Jmiller10310
Employees Worked With
Sydney
