Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
873 Reviews
Call Dealership (805) 601-7646
View Awards

3755 Auto Mall Dr

Thousand Oaks, CA

91362

Directions

By Type

873 Reviews of Lexus of Thousand Oaks

September 14, 2024

Yoby was great. Fast and efficient. Kept us notified regarding the work being done on our vehicle. Went above and beyond to accommodate us. We truly appreciate his h More

by Mahomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Representative
Report | Print
Sep 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience with Yoby and the team at Lexus of Thousand Oaks! We're glad to hear that everything was handled efficiently and to your satisfaction. We appreciate your support!

September 13, 2024

Advisor excelldnt as well as service. Overall pleasssnt experience. Would recommend to others as well More

by Louvainiste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest
Report | Print
Sep 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for the recommendation! We're delighted to hear that our advisor and service team at Lexus of Thousand Oaks provided a pleasant experience. We appreciate your support!

September 13, 2024

Jonathan and the dealership are fantastic Makes what could be an unpleasant experience,just the opposite More

by David canter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Report | Print
Sep 16, 2024 -

Lexus of Thousand Oaks responded

David, we're delighted to hear that Jonathan and the team at Lexus of Thousand Oaks made your experience a positive one! Thanks for sharing!

September 13, 2024

Marc is consistently knowledgeable, helpful and kind. He goes above and beyond to please his clients. More

by karin.fu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc st Pierre
Report | Print
Sep 16, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc provided such exceptional service at Lexus of Thousand Oaks. Thank you for sharing your positive experience!

September 12, 2024

Mr Derek was very kind and professional, I was very pleased with his work, I wish him all the best. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Me. Derek
Report | Print
Sep 12, 2024 -

Lexus of Thousand Oaks responded

Ana, we are glad to hear that Derek provided kind and professional service. Thanks for sharing this feedback with the Lexus of Thousand Oaks team.

September 12, 2024

The entire sales & service staff are VERY professional, knowledgeable and friendly every time we’ve been there! More

by jimgolfs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest, Nicholas, Amr Morad, Nick Falsafi, Lora Baworouski, Saeid Honorbakht, Charles Shapiro, Julie Kobayashi, Tom Valasek
Report | Print
Sep 12, 2024 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback, Jim! We're delighted to hear that our team at Lexus of Thousand Oaks consistently provides professional and friendly service. We look forward to your next visit!

September 12, 2024

Had a great experience at Lexus Thousand Oaks for oil change yesterday with Yoby. Many thanks! More

by nickxpluo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
Report | Print
Sep 16, 2024 -

Lexus of Thousand Oaks responded

Nick, thanks so much for the 5-star review of Lexus of Thousand Oaks! We'll make sure your kudos reach Yoby!

September 12, 2024

Dereck service rep was professional, kind and helpful. I will search him out to help me next time I need service. The waiting lounge has gone way down hill. I few bags of snacks and some tea bag is not More

by CalLexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
Report | Print
Sep 12, 2024 -

Lexus of Thousand Oaks responded

Thank you for your feedback! We're glad to hear Dereck provided excellent service at Lexus of Thousand Oaks. We appreciate your comments about the waiting lounge and will work on improving it to meet our high standards. Looking forward to serving you again!

September 12, 2024

The dealership itself is beautiful and comfortable. My service advisor, Forest, was thorough, knowledgeable and explained everything that was done to my car, as well as why. More

by James K
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest from Service Department.
Report | Print
Sep 12, 2024 -

Lexus of Thousand Oaks responded

James, we're delighted to hear that Forest provided you with excellent service at Lexus of Thousand Oaks. Thanks for sharing your positive experience!

September 11, 2024

Unpleasant visit , not the usual Lexus service, Four hours wait in the lounge !!! Unheard of , after more than 20 years as a loyal customer More

by hadassa.marish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yuby - service dept
Report | Print
Sep 17, 2024 -

Lexus of Thousand Oaks responded

Hadassa - We apologize for the long wait during your recent visit. This is not the level of service we aim to provide any of our valued customers, but especially to our long-term, loyal customers. Your feedback is valuable to us, and we would like to discuss ways to improve your experience moving forward. One of our store managers will reach out to you soon to discuss your experience. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

1
...
24
25
26
...
88