Lexus of Thousand Oaks

My service advisor, Daphne at Lexus of Thousand Oaks, is THE BEST service advisor I have ever experienced. She literally puts herself in her customer's situation to help resolve whatever the issue. This dea THE BEST service advisor I have ever experienced. She literally puts herself in her customer's situation to help resolve whatever the issue. This dealership's service dept. has great management and techs. I always receive excellent customer service regardless of why I am bring in my Lexus. More

I am not happy with the results of my Lexus 15,000 mile maintenance service and needing new tires on a year old car. Not acceptable. Lexus should back their standards of high quality parts. maintenance service and needing new tires on a year old car. Not acceptable. Lexus should back their standards of high quality parts. More

Beautiful dealership with caring and compassionate staff. Service department is excellent and listens to the issues and addresses the concerns. They honor their commitment to service. Highly recommended! Service department is excellent and listens to the issues and addresses the concerns. They honor their commitment to service. Highly recommended! More

My service technician, Jonathan, was very nice and helpful. I always have a great experience with the service department. helpful. I always have a great experience with the service department. More

From start to finish this was the easiest experience that I’ve had for routine maintenance. I wouldn’t go anywhere else. I’ve had for routine maintenance. I wouldn’t go anywhere else. More

Wonderful service, and Marc is especially a great guy! He’s a very detail oriented and a very thoughtful guy! Love the experience! He’s a very detail oriented and a very thoughtful guy! Love the experience! More

Marc was extremely helpful, knowledgeable, friendly, and set mutual expectations. I had a very positive experience! set mutual expectations. I had a very positive experience! More

Daphne was fantastic! She was kind, authentic and efficient. She didn’t try to upsell me different services and she made the whole process of having an oil change quick an She was kind, authentic and efficient. She didn’t try to upsell me different services and she made the whole process of having an oil change quick and easy. I’ll definitely be a returning customer. More

Just wanted to say that the Customer Service Experience was Phenomenal & Jonathan went above & beyond. was Phenomenal & Jonathan went above & beyond. More

Lexus Thousand Oaks is the best! Staff are courteous, professional and knowledgeable. The facility is clean, comfortable and tastefully decorated. Staff use state of the art technolo Staff are courteous, professional and knowledgeable. The facility is clean, comfortable and tastefully decorated. Staff use state of the art technology to assist the customer in understanding repair issues and/or concerns. Best of all, the services completed for my car were completed very timely, including washing my car. I truly appreciate understanding the services needed - as well as those not needed, and a line by line review of the work completed by my service advisor Daphne. All in all, I continue to trust Lexus of Thousand Oaks to keep my car running in tip top condition. Thank you Lexus TO! More