Lexus of Thousand Oaks

Lora has helped me with the purchases of my Lexus' for years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, ac years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, accomodating, helpful beyond expected, and has made each car purchase be not only pain-free but enjoyable! She has always invited me to come in with any questions or help I need with my car, including connecting my blue tooth/cell phone to my car and personalized instruction in using my navigational system. She is dedicated, responsible and reliable. Stopping by for quick tips, training, and troubleshooting is quicker than a stop to the grocery store for a quart of milk! More

My wife and I purchased a pre-owned Lexus at the Lexus of TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinemen TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinement that we expect from Lexus, but they also have qualities we didn't expect - warmth, friendliness and willingness to serve. Kudos to the dealership for hiring and retaining Steve Johiro ("Hero"). He's an awesome guy and sets a high bar for taking care of his customers. Overall we had a great experience - we highly recommend the Lexus of TO and Steve in particular. More

Extremely poor service in both the Sales dept with Omid Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Powe Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Power Steering fluid. Car was not detailed - spots on seat, spots on dash, engine & battery dirty. Had to take car back for service & no loaner was provided. Service dept was busy making personal calls & did not honor my appointment. Car was completely out of adjustment when returned & floor mats were missing. Found them in trunk. Lexus & TO Lexus are very out of touch with their customers. Overall experience is EXTREMELY POOR!!!! JD Powers must have been paid very well... More

Everyone at Thousand Oaks Lexus is so great that they make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat youo excellent. They would answer to any questions to have. The most important thing is that if you ask for a loaner care, they would give it to you without asking why no matter what type of service you need. I appreciate everything what everyone does to make the customers feel important and they keep coming back to them over and over again. Keep up the great work everyone. More

THE SERVICE DEPT STAFF IS SUPURB. FROM THE SERVICE WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT C WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT CHOCOLATE IS OK. MY ONLY COMPLAINT. GET BETTER PASTRIES. HLH More

I can honestly say that my entire experience from purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the service advisors. He made me feel comfortable right from the start. He was friendly, courteous, knowledgable, and a pleasure to deal with. Since that visit I rely on Jimmi to handle any of my car service needs at this dealership. He is such an asset to the Lexus team. Jimi has made the whole experience of visiting this dealership a truly pleasant one. More

Just purchased my 3rd new Lexus at this dealership. Over the years, I have had excellent service and enjoyed my relationship with this dealer. Omid provided all the necessary information to aquaint me wit the years, I have had excellent service and enjoyed my relationship with this dealer. Omid provided all the necessary information to aquaint me with my new Lexus and has been very courteous and helpful with the details involved with the purchase. More

Wonderful experience, painless (paperwork), Omid was caring and considerate. We will be back for our next Lexus purchase, thank you for you help and knowledge! caring and considerate. We will be back for our next Lexus purchase, thank you for you help and knowledge! More

I purchased my IS250 last month through Omid Navid. He worked to insure that I was satisfied with both the features & price. He was very helpful in setting up my cell and went through the nav & comput worked to insure that I was satisfied with both the features & price. He was very helpful in setting up my cell and went through the nav & computer features. I would recommend Omid to anyone interested in in a Lexus. More

Omid was very professional and extremely honest in his presentation. He helped with explaining details of the car, including the navigation system. He was available to talk to us when we were about to ge presentation. He helped with explaining details of the car, including the navigation system. He was available to talk to us when we were about to get on the freeway & needed assistance with the GPS. More