Lexus of Thousand Oaks

My experience at Thousand Oaks Lexus was superb. My salesperson, Jason Boisvert, spoke with me as I was driving to your location (I called to check on the inventory) and gave me great information befor salesperson, Jason Boisvert, spoke with me as I was driving to your location (I called to check on the inventory) and gave me great information before I had even arrived. When I got there, he went out of his way to show my wife and I a good selection of cars (I wanted a 2009 RX 350). He gave extensive information about each car he showed, and the details really helped me to decide. And, even though I was positive that I didn't want a black Lexus - that was ultimately what I purchased from you, because of Jason's great feedback and because he worked hard to negotiate a good price (and I love the car!). Jason also was able to get me an excellent price for this car, as I found out later. As a senior manager in Customer Service, I've heard many great things over the years about Lexus, and have tried to emulate some of these learning's with my own staff. But I tell you, hearing things second-hand is not as good as experiencing it yourself. Hang onto Jason -- he's one of the good ones. More

Jason made our experience of buying our first Lexus, easy. There was no hard sales pressure and we felt very comfortable with his knowledge of the vehicle. easy. There was no hard sales pressure and we felt very comfortable with his knowledge of the vehicle. More

I purchased a pre-owned vehicle from Omid Navid this past weekend. He made the entire experience extrememly enjoyable. Not only was he very professional, pleasant, and easy to work with, he was very knowledg weekend. He made the entire experience extrememly enjoyable. Not only was he very professional, pleasant, and easy to work with, he was very knowledgable and thorough in explaining the process and extra features the car had to offer. I even received a follow up call to make sure I was happy with my purchase. I would recommend this dealership and Omid to my family and friends, and to anyone who is looking to purchase a new car. Overall, it was a great (and painless!) experience. More

I leased a 2011 Lexus IS250 from Steven M. Johiro in June 2011 and was very pleased with my experience. From the beginning, Steve was attentive, warm, welcoming, helpful, and honest. I knew I could trust h 2011 and was very pleased with my experience. From the beginning, Steve was attentive, warm, welcoming, helpful, and honest. I knew I could trust him when he called me to let me know the car that I wanted came in – white with black leather interior. Knowing that I had to work late, Steve went over and beyond by delivering the car to me. I was extremely ecstatic and very grateful for the extra steps he took to make me happy. Steve made me feel comfortable with all of my questions by answering, explaining, and demonstrating every aspect of the car in detail. He was very attentive to what I wanted and strived to meet all of my needs. He treated me with the utmost respect and was very professional and pleasant to work with. He was punctual with our appointment and followed up with me a week later to see how I was enjoying my new Lexus. I did not have any problems with my car and appreciated the time he took to check up on me. I have already recommended all of my friends and family to him as I would definitely come to him again in the future for my next Lexus. I love my car and am so happy that I had the best car dealer experience with Steven M. Johiro. Thank you Steve! More

Steven was very helpful and courtesy in helping me determine which is the best car for me. He provided a very pleasant experience and a feeling of trust, giving honest opinions of what was best suited determine which is the best car for me. He provided a very pleasant experience and a feeling of trust, giving honest opinions of what was best suited. More

Steven was a complete gentleman when I first walked into the dealership. He offered me a bottle water since it was a hot day. He was very knowledgeable about the cars I was interested in and it seemed lik the dealership. He offered me a bottle water since it was a hot day. He was very knowledgeable about the cars I was interested in and it seemed like he loved his job. He was more than happy to take me on several different test rides which was greatly appreciated. I would recommend him to my friends and anyone else who will read this review. Go ask for Steven Johiro, he'll give you the best service as well as the best pricing! More

Steve was awesome he knows what he is talking about and was able to show me what I wanted, and at the price I was looking for. He even gave me different options to help me save money on my purchase. Great was able to show me what I wanted, and at the price I was looking for. He even gave me different options to help me save money on my purchase. Great guy to work with definitely ! More

It was such a good experience having Steve to help me find my next new Lexus. The minute I got to the dealership, I was nervous about which salesperson was going to approach me. Being a female, you fe find my next new Lexus. The minute I got to the dealership, I was nervous about which salesperson was going to approach me. Being a female, you feel quite vulnerable at car dealerships. However, all that went out the window because of Steve. Unlike other salespeople that I've dealt with, he's not pushy or shows any manipulative manners just to meet his sales quota. Quite the opposite, he was like another friend who patiently guided me to all the different options and pricing that meets my satisfaction and needs. I loved working with Steve who knows how to deliver a promise and makes sure that you walk away from this dealership with a 5 star rating in your mind! HIGHLY RECOMMENDED!!! More

I went to Steven to just inquire about buying a new is350 but pretty much decided on the spot that he was the guy I wanted to deal with. He didnt try to upsell or rush the process, he knew that I was just lo but pretty much decided on the spot that he was the guy I wanted to deal with. He didnt try to upsell or rush the process, he knew that I was just looking around at my options and he respected that. With that said, he was still super helpful even though I gave a lot of clear signals that I wasn't ready to buy on that day. After I did more of my homework, I decided to go with the is and knew that Steven was the person I wanted to speak with only. With the minimal amount of time spent on paperwork, I left the dealership feeling clean and excited to drive my new baby..not dirty and scummy like some of the other dealerships around. I dont know if Steven got his training at Lexus of TO or if he was just naturally this genuine but it made for a great experience. I have and will continue to recommend Steven to all my my lexus buying buddies! Thanks man! More

Steve was very helpful in helping me understand my different car options and made sure I would be satisfied with the choice I was making. He also made sure that I did not leave until I had all my ques different car options and made sure I would be satisfied with the choice I was making. He also made sure that I did not leave until I had all my questions answered and followed up with me shortly after to see if I had any questions or concerns. Definitely recommend! More