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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
929 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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929 Reviews of Lexus of Thousand Oaks

July 12, 2025

Yoby is an awesome service advisor. He explains the service or repairs needed and ensures great service from the team. More

by hapataz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Jul 14, 2025 -

Lexus of Thousand Oaks responded

We will let Yoby know you think he is awesome and appreciate your business at Lexus of Thousand Oaks! Thank you.

July 11, 2025

Paul was very friendly and helpful. I was having trouble getting my phone and my voice connection. He demonstrated how you sometimes have to dis connect your phone and te connect it aft More

by Korbjeanne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telephone service person was friendly
Jul 14, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We are happy to hear that Paul went above and beyond to assist you. We hope to welcome you back to Lexus of Thousand Oaks next time!

July 11, 2025

Derrick Bishop offered incredible customer service from start to finish. He provided detailed information and was patient with all of my concerns and questions. More

by MRBONDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Bishop
Jul 14, 2025 -

Lexus of Thousand Oaks responded

Thank you for trusting Lexus of Thousand Oaks with your business. It is gratifying to hear that Derrick went above and beyond to assist you!

July 11, 2025

Paul was great to work with. Very straightforward and helpful in explaining any work that had to be done. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in Service
Jul 14, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your great review of Paul and the team! Your business is greatly appreciated by all of us here at Lexus of Thousand Oaks.

July 11, 2025

My experience with the service was spectacular. Forrest was very professional and a pleasure to work with. From start to finish was great. More

by Tbales1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest
Jul 14, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your great review of Forrest and the team. We appreciate your business and hope to see you again at Lexus of Thousand Oaks!

July 11, 2025

Paul was very courteous and professional. And I love the video the service tech provided me! More

by pamnakamura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jul 14, 2025 -

Lexus of Thousand Oaks responded

This review is music to our ears! Thank you for choosing Lexus of Thousand Oaks and for sharing your kind words about Paul. Drive safely!

July 10, 2025

Derek was professional and easy to get along with. The service was prompt and efficient. More

by Levinedatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jul 11, 2025 -

Lexus of Thousand Oaks responded

Thanks so much for the wonderful feedback! Derek and the Lexus of Thousand Oaks team look forward to seeing you at your next service visit.

July 07, 2025

Thank you for the repair. The video is helpful. Also thank you for the car wash. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 08, 2025 -

Lexus of Thousand Oaks responded

Your review means a lot to us! Thank you for choosing Lexus of Thousand Oaks and for sharing your experience. Drive safely!

July 07, 2025

Extremely pleasant experience technicians are very accommodating and I appreciate they offered a loaner car, which is outstanding More

by kc2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahra Khanlar, Tom Valasek
Jul 08, 2025 -

Lexus of Thousand Oaks responded

Thank you for the review! We are thrilled that you had such a positive experience with our team. See you next time at Lexus of Thousand Oaks!

July 05, 2025

Great service department and advisor. The waiting room is clean and lots of comfortable chairs. I just wished that Lexus of Thousand Oaks will send me coupon/discount flyers just like More

by Edmund
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Jul 07, 2025 -

Lexus of Thousand Oaks responded

Edmund, thank you for sharing your praise for our Service Team! We will share your feedback about coupons with the appropriate team members and we hope to see you next time. Have a great day!

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