Lexus of Thousand Oaks

Lexus of Thousand Oaks Vehicle Purchase Experience The Thousand Oaks Lexus sales staff are professional and courteous, and they worked with us to give us a fair and reasonable purchase price. James Ir The Thousand Oaks Lexus sales staff are professional and courteous, and they worked with us to give us a fair and reasonable purchase price. James Irvine provided us with excellent service and he spent many hours with us over several days answering our questions. The "no pressure" adage actually applied to our purchase experience. We compared pricing and packages with other Lexus dealers and Thousand Oaks Lexus matched all other offers. We thought we might get a slightly better offer at another dealer when we received a late email update, so we left Thousand Oaks Lexus to discuss the terms at another dealer. When we left T.O. Lexus there was NO PRESSURE to stay and close the deal. We shared the details of the other offer with the sales manager at T.O. Lexus before leaving and he told us "That's an excellent offer. I can't match that. If you can actually get that offer, you should take it." It turned out that the other offer was not as stated, and we called back to T.O. Lexus to let them know we would take their offer. They pulled the vehicle off of the sales lot and held it for us until we arrived three hours later to close the deal. Their assistance with our purchase was invaluable, as they provided us with multiple scenarios for the sale and price points accordingly. When the deal was almost finalized, they also applied a significant veteran's discount for military service that we did not anticipate. Overall the experience was outstanding and we left the dealership knowing that we made a fully informed purchase at a price point that was very reasonable. After purchasing the vehicle we had two tutorials with Julie Kobayashi to learn the many features included. Julie knows the Lexus product line very well and she explained the multiple electronic and technical features of the vehicle. She went in depth in several aspects of the vehicle and the services provided with it, and she also answered all our questions. Lexus provides multiple services to vehicle owners, and Julie explained all of these to us. The customer follow up and education on the features of the vehicle have made our ownership experience enjoyable and has improved our knowledge of vehicle safety, performance, and services. Julie's help in learning the many features of the vehicle has added value to our purchase and has also enabled us to drive safer. More

They have a good reputation and outstanding service. The buying process is easy and smoothly. I left with a great deal on my new car, Lexus RX 350 FWD with a premium package. Thanks to both of you, Nick Fal buying process is easy and smoothly. I left with a great deal on my new car, Lexus RX 350 FWD with a premium package. Thanks to both of you, Nick Falsafi and Mackenzie Huffine. More

After spending nearly 5 hours at the dealer , I swore to never be back and I didn’t. For about 10 years I leased All my cars through a leasing companies that take your Info over the phone and bring cars never be back and I didn’t. For about 10 years I leased All my cars through a leasing companies that take your Info over the phone and bring cars right to your door. I have another lease coming to the end and I already had a quote for my next car. I happened to stop by the Lexus Of Thousand Oaks for a quick color check only and I left driving a brand new car. I had the most efficient service ever!!! No pushing, going back and forth and other BS that happens when you deal with the sell person trying to push their agenda. Jeremiah!!!! He was extremely professional and sweet. He was very knowledgeable and efficient. The whole thing took about an hour and I couldn’t be more happier. If you ever have to renew your lease or purchase a Lexus - go to Lexus Of Thousand Oaks and don’t forget to ask for Jeremiah! More

T.O. LEXUS is the best! Just leased a 2020 RX-350, our 8th Lexus from The Thousand Oaks dealership! Alex Cherkas always goes above and beyond to find us vehicles with all the Just leased a 2020 RX-350, our 8th Lexus from The Thousand Oaks dealership! Alex Cherkas always goes above and beyond to find us vehicles with all the features we prefer, guides us through the whole purchase/lease process with ease, knows the inventory, and is funny and friendly. Julie Kobayashi efficiently went over all the new tech features with me, and scheduled a second meeting for after I’d had a chance to drive around and have questions. Julie is patient, explains things clearly, scheduled enough time so we didn’t feel rushed, and genuinely wants the customers to appreciate and be able to access all the features in their new car. Julie followed up with an email reviewing the specific items I had asked about! Great sales, instruction and follow-up! More

Thank’s for helping me locate the vehicle(color, make and model ) I was looking for. And made it quick and easy. Grateful for the help I received. model ) I was looking for. And made it quick and easy. Grateful for the help I received. More

The pleasant Julie :) Julie is a true professional and provides excellent customer service! So far I had two appointments with Julie. The first one was to sync up my garag Julie is a true professional and provides excellent customer service! So far I had two appointments with Julie. The first one was to sync up my garage door opener using the Lexus tech feature, Julie was flexible to work with my schedule and did it quick in less than 10 minutes, she also helped me to sync up another garage door that I don’t even have the original opener, she’s amazing! The second appointment with Julie was to help us walk thru all the key features. Julie was vey patient to explain every single feature, test it out and make sure I got it. She also helped us to tie the big red bow on top of our new car and took some memorable pictures to seize the moment! Big thanks to Julie and a job well done! More

Technologist Julie's level of knowledge and training on the car I purchased was exceptional. She was able to answer all our questions and her demonstration of each Julie's level of knowledge and training on the car I purchased was exceptional. She was able to answer all our questions and her demonstration of each feature was user friendly. More

Our delivery and Technologist Julie Kobayashi was excellent ! She was very patience and very clear to help us understand the technology of our car! Made us very familiar with the new equipped par excellent ! She was very patience and very clear to help us understand the technology of our car! Made us very familiar with the new equipped parts which I was afraid to use ! She has very pleased personality ! More