Lexus of Thousand Oaks

Technologist Julie's level of knowledge and training on the car I purchased was exceptional. She was able to answer all our questions and her demonstration of each Julie's level of knowledge and training on the car I purchased was exceptional. She was able to answer all our questions and her demonstration of each feature was user friendly. More

Our delivery and Technologist Julie Kobayashi was excellent ! She was very patience and very clear to help us understand the technology of our car! Made us very familiar with the new equipped par excellent ! She was very patience and very clear to help us understand the technology of our car! Made us very familiar with the new equipped parts which I was afraid to use ! She has very pleased personality ! More

Great service and excellent staff! About a week ago I got my Lexus 200UX and I'm totally in love with it and the experience I had purchasing it. I recommend this dealership to anyone lo About a week ago I got my Lexus 200UX and I'm totally in love with it and the experience I had purchasing it. I recommend this dealership to anyone looking for a painless car shopping experience. Alex Cherkas was my salesman and super professional and friendly and helped me find the exact car that I was looking for a the perfect price. He is so easy to talk to and by the end of it becomes a friend. Julie Kobayashi was my delivery specialist and was able to give me a technology class the same day as the day that I purchased my car. She was also super friendly and helped me get familiar with all the high-tech that the car has to offer. She is a total expert in getting you ready to get the full experience of your car. This is my first time being part of the Lexus family and I have been taken care of so well that I won't be going anywhere else. More

excellent product knowledge, patience Julie Kobayashi, our delivery specialist, was excellent. Her easy manner and expert explaining helped me understand how to appreciate my vehicle beyo Julie Kobayashi, our delivery specialist, was excellent. Her easy manner and expert explaining helped me understand how to appreciate my vehicle beyond the aesthetics. I will return to her to help my wife also. My sales/lease experience was painless and I liked the deal, professionalism and amiability of Paul Vallis at the dealership. More

New technology We just got the new 350XR and Julie came to our house to explain and go over all the details. Since we haven’t had a new car in the last 14 years, the We just got the new 350XR and Julie came to our house to explain and go over all the details. Since we haven’t had a new car in the last 14 years, the new technology could have been quite overwhelming. Julie, however, put all my worries to rest. She was extremely knowledgeable, patient, easygoing and reassuring. She taught us the basics, as well as all the bells and whistles! It was a pleasure learning from her ! Julie is AMAZING! More

How to surprise you wife This has been a long time coming as we have been so busy with work but, did not want to miss the opportunity to give Julie the recognition she deserve This has been a long time coming as we have been so busy with work but, did not want to miss the opportunity to give Julie the recognition she deserves So, I decided to surprise my wife with a 2019 RX450h and the dealership came though for me and the surprise went off perfect. When we returned to have Julie go over the car and she was so through and did not miss anything, in fact we had our 13 month old granddaughter and she Julie did not have any issues with her. So, we had a wonderful time with Julie and were very impressed with her knowledge of the car and the ability to teach us how to operate everything. Thank you Julie for all your help. More

An excellent car buying experience! Charles Shapiro of Lexus of Thousand Oaks made my recent Lexus purchase a pleasure. Charles is very personable and knowledgeable. He patiently answere Charles Shapiro of Lexus of Thousand Oaks made my recent Lexus purchase a pleasure. Charles is very personable and knowledgeable. He patiently answered all of my questions and expertly guided me every step of the way during the entire process. It’s obvious that Charles wanted me to choose the right Lexus model and be extremely happy once I owned it - which I am! His honest, straightforward and low pressure sales approach is a refreshing change from other experiences I have had at other dealerships. Because of Charles, this was the best car buying experience I've ever had. The entire staff of Lexus of Thousand Oaks also reflected the commitment everyone there has to customer satisfaction. I would definitely recommend Charles and Lexus of Thousand Oaks to everyone I know. Barry K. Woodland Hills CA More

Very Knowledgeable and Helpful! Julie was extremely thorough, knowledgeable, and helpful with going through all the features of my new Lexus. This was my first time in a Lexus, so it Julie was extremely thorough, knowledgeable, and helpful with going through all the features of my new Lexus. This was my first time in a Lexus, so it helped me feel very comfortable driving off the lot. She gave me her card should I have any questions and even followed up with an email to let me know she would be happy to set up a follow up appointment to review the features of the car. I’m very satisfied with the quality of Julie’s customer service, but of Lexus T.O. More

Car Purchase was a Joy! I experienced such a wonderful experience purchasing my new car from Alex Cherkas. Car buying as it should be! Alex is knowledgable, determined throu I experienced such a wonderful experience purchasing my new car from Alex Cherkas. Car buying as it should be! Alex is knowledgable, determined through our discussions what car worked best for me and was such a pleasure to work with. And I love my new car! More

Best experience buying a car so far! I recently called the dealership to inquire about a car I had seen online that I was interested in. I spoke with Nick Falsafa. After some discussion I recently called the dealership to inquire about a car I had seen online that I was interested in. I spoke with Nick Falsafa. After some discussion about the various options on the lot, I arranged to test drive and ultimately purchased the car. The listed price was very fair, and I was happy with the price given for my trade in. Nick was extremely helpful throughout the process and was clearly very knowledgeable about the car. Carolyn Kay in finance did an amazing job as well. She was very thorough and worked quickly through that process painlessly, which is historically the part of car buying I dread the most. The entire process took less than two hours! I love my new (to me) car, and really appreciate the pleasant buying experience. Great dealership to work with! More