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Lexus of Towson
Towson, MD
358 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 358 reviews
September 07, 2025
I tried to buy a car in June of 2025 and was told my car would have to be ordered due to the color combination I chose. I was told I would be contacted and told if the order was approved. After not hearin would have to be ordered due to the color combination I chose. I was told I would be contacted and told if the order was approved. After not hearing anything back for a few days, I emailed the salesperson. No response. After a few days, I then called and was told the order was approved and the car would be ready in August. I was told I would be contacted in July when the car was to be delivered to the dealership, so I could apply for a loan through my bank. The salesperson said to bring a letter of approval from my bank and the finance department would give me a better rate. Mid-July - no word from the salesperson. I sent another email and left a voicemail. No response. After a few days, I contacted the sales manager whose voice mail was full. The salesperson eventually called me back and said the car now would not be shipped until August and delivered to the dealership in September. I was now told I would be called in August with an update. I called back late August after not hearing anything further and left a voicemail. After no response to the voicemail, I called the sales manager a few days later to discuss the situation. He said he would leave a message for my salesperson. Eventually, I received a text message from the salesperson requesting I come to the dealership to discuss my car. When I arrived at the dealership, I was told they still did not have my car and I could not get the car I ordered (after I was told in June it was approved). I then purchased a car off the showroom floor. When I went to finance the car, the fiance person gave me a list of options and asked me to choose one for the loan. I let him know my bank would give me a better rate and the fiance person told me to deal with my bank then. The finance department did not offer me a better rate than my bank, as I was originally told. It seems like some unnecessary false promises were made to me during the course of this transaction. Furthermore, it's not my job to chase down the dealership to find out the status of my order. The communication during this process was rather poor. More
by jennifersemail0404
Employees Worked With
Huntley Duhaney
August 29, 2025
Actual cost was within estimate! Scott J. Ordered the part. Notified me when it came in an scheduled my appointment to replace passenger side mirror. Scott J. Ordered the part. Notified me when it came in an scheduled my appointment to replace passenger side mirror. More
by sambowen1
Employees Worked With
Scott Johnson
August 26, 2025
Very professional ! work done in a very timely manner. Car wash was very good inside and outside work done in a very timely manner. Car wash was very good inside and outside More
by irvingates12
Employees Worked With
August 07, 2025
Our salesman Kevin B was very helpful in the purchase of our new 2025 Hybrid RV 350 . He is a very knowledgeable person that happens to be our salesman. our new 2025 Hybrid RV 350 . He is a very knowledgeable person that happens to be our salesman. More
by shlanasasr
August 05, 2025
Compared to other dealerships, the customer experience and quality of service is outstanding. I've been coming here for many years and have never been disappointed. and quality of service is outstanding. I've been coming here for many years and have never been disappointed. More
by SpencerF
Employees Worked With
Scott Johnson
August 01, 2025
My wife and I have leased two RX350 SUVS We were treated like family. Our sales person's name is Jonathan Butler we couldn't have had a salesman any better than Johnathan. He is a class act. Lexus of Towson like family. Our sales person's name is Jonathan Butler we couldn't have had a salesman any better than Johnathan. He is a class act. Lexus of Towson is lucky to have a salesman of his caliper. More
by NeonJoe123
Employees Worked With
July 25, 2025
I Had a good visit with Andrew , He explained to me every question I had about my Lexus NX 350h . Andrew is very thorough & Professional also the clean up crew did an excellent job with my Lexus . I am very question I had about my Lexus NX 350h . Andrew is very thorough & Professional also the clean up crew did an excellent job with my Lexus . I am very Satisfied with my Service . More
by Nehagner
Employees Worked With
Andrew Woo .
July 10, 2025
Very professional in their understanding of the products and never exhibited the hard sale approach. Very understanding of my buying preferences and never put any pressure on closing a deal. and never exhibited the hard sale approach. Very understanding of my buying preferences and never put any pressure on closing a deal. More
by Rsmulovitz
Employees Worked With
Joshua Barley
