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Lexus of Towson
Towson, MD
366 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 366 reviews
October 15, 2025
My service experience was fantastic everything all my concerns was check by my technician and explain to me I am truly satisfied with my services experience shout out to my service team concerns was check by my technician and explain to me I am truly satisfied with my services experience shout out to my service team More
by Huntley Duhaney
Employees Worked With
October 13, 2025
I went to Lexus of Towson for my 10,000 mile service. The service writer was polite and very helpful through the entire process. The mechanic inspected my concerns and finished my service as expected. The service writer was polite and very helpful through the entire process. The mechanic inspected my concerns and finished my service as expected. More
by Mdrick
Employees Worked With
Brandon Scott
October 09, 2025
Service quality was great and timeliness and information was also good. Monique worked with me to make sure all my concerns were addressed and provided me timely information. was also good. Monique worked with me to make sure all my concerns were addressed and provided me timely information. More
by Rayperez13
Employees Worked With
Monique
October 02, 2025
Beautiful showroom, professional and friendly staff throughout and most competent thoughtful service professionals. My first experience in service could not have gone any smoother and I appreciated Ni throughout and most competent thoughtful service professionals. My first experience in service could not have gone any smoother and I appreciated Nick who explained what was needed and the fact that he kept me informed. More
by kressja
Employees Worked With
Nick Strapon
October 01, 2025
Smooth and fast service, clean environment and I like their cappuccino. They updated me throughout the whole process on phone while I waited at the lounge for my car service. I am glad I got my first bra their cappuccino. They updated me throughout the whole process on phone while I waited at the lounge for my car service. I am glad I got my first brand new car from Lexus of Towson More
by jub.han
Employees Worked With
September 27, 2025
The sales team is remarkable! Thank you, Gordon, for all of your efforts and professionalism! You truly went above and beyond to make this an exceptional experience! Thank you, Gordon, for all of your efforts and professionalism! You truly went above and beyond to make this an exceptional experience! More
by Stephanie
Employees Worked With
September 18, 2025
My experience with Lexus of Towson is always been great. The service person that I work with named Matthew is very helpful and respectful. I would highly recommend this place to my friends. Thanks The service person that I work with named Matthew is very helpful and respectful. I would highly recommend this place to my friends. Thanks More
by aalignay
Employees Worked With
Matthew
September 07, 2025
I tried to buy a car in June of 2025 and was told my car would have to be ordered due to the color combination I chose. I was told I would be contacted and told if the order was approved. After not hearin would have to be ordered due to the color combination I chose. I was told I would be contacted and told if the order was approved. After not hearing anything back for a few days, I emailed the salesperson. No response. After a few days, I then called and was told the order was approved and the car would be ready in August. I was told I would be contacted in July when the car was to be delivered to the dealership, so I could apply for a loan through my bank. The salesperson said to bring a letter of approval from my bank and the finance department would give me a better rate. Mid-July - no word from the salesperson. I sent another email and left a voicemail. No response. After a few days, I contacted the sales manager whose voice mail was full. The salesperson eventually called me back and said the car now would not be shipped until August and delivered to the dealership in September. I was now told I would be called in August with an update. I called back late August after not hearing anything further and left a voicemail. After no response to the voicemail, I called the sales manager a few days later to discuss the situation. He said he would leave a message for my salesperson. Eventually, I received a text message from the salesperson requesting I come to the dealership to discuss my car. When I arrived at the dealership, I was told they still did not have my car and I could not get the car I ordered (after I was told in June it was approved). I then purchased a car off the showroom floor. When I went to finance the car, the fiance person gave me a list of options and asked me to choose one for the loan. I let him know my bank would give me a better rate and the fiance person told me to deal with my bank then. The finance department did not offer me a better rate than my bank, as I was originally told. It seems like some unnecessary false promises were made to me during the course of this transaction. Furthermore, it's not my job to chase down the dealership to find out the status of my order. The communication during this process was rather poor. More
by jennifersemail0404
Employees Worked With
Huntley Duhaney
