Lexus of Towson

Monique took care of all the issues I had and also gave me a loaner as I was in town. Your service department is excellent and even washed and vacuumed my suv, that was a nice treat. Thanks for taking such me a loaner as I was in town. Your service department is excellent and even washed and vacuumed my suv, that was a nice treat. Thanks for taking such good care of my Lexus. Everyone was so cordial and polite. More

Brandon Scott always gives exceptional service. . He really cares and make sure all services that you requested has been completed. Thank you, Brandon.! . He really cares and make sure all services that you requested has been completed. Thank you, Brandon.! More

Great customer service waiting wasn’t long cleaning on vehicle was great great hospitality thank you vehicle was great great hospitality thank you More

Mr Iliass Zouita who meet as service assistance greeting on day of the service..All the staffs are friendly and kindly professionally. on day of the service..All the staffs are friendly and kindly professionally. More

Matt awesome and I always appreciate his services and his dedication to help people.And he’s the best of the bunch at Lezus. dedication to help people.And he’s the best of the bunch at Lezus. More

Monique at Lexus of Towson was very helpful and professional, she kept me aware of what was going on with my vehicle from the time it was towed there until the time my vehicle was finished. Thank y professional, she kept me aware of what was going on with my vehicle from the time it was towed there until the time my vehicle was finished. Thank you Monique for keeping me at ease. More

Great experience with Salesperson and staff. They are very helpful knowledgeable and friendly. Easy to make right decision. They are very helpful knowledgeable and friendly. Easy to make right decision. More

Jonathan was there to assist me when I had an accident and my almost 3 year old car was totaled. I have used him for a number of years to purchase an automobile. As the reputation of car dealers is not and my almost 3 year old car was totaled. I have used him for a number of years to purchase an automobile. As the reputation of car dealers is not to tryst. I do trust him. He went out if his way to pick me up from the rental company and synced my remote to the garage door. I did feel uneasy when I was sent to a salesperson whose job was to talk me into added services. It felt like I was being taken advantage of… Christian , the electronics expert was helpful. Good addition to the dealership. More

All the people I dealt with appeared disinterested. The sales agent looked and behaved as if I was wasting his time. When I asked him a few questions he appeared to be laughing at me not explaining. Fo The sales agent looked and behaved as if I was wasting his time. When I asked him a few questions he appeared to be laughing at me not explaining. For example, when i asked if I could pay the full amount by credit card, he was almost indignant, instead of explaining what is possible abd what is not and why. I waited 2 hrs after selecting the car to do the paperwork. The finance manager saw me at one point and motioned me with his fingers. He couldn't be bothered to walk upto me and apologize for the wait. When I entered his office and said hi by his name he didn't even acknowledge, it felt as if he was affronted I called him by his name. When I gave him the check next day, he didn't even offer to give me a receipt for full payment. When I drove away with the car I realized they hadn't even given me a full tank of gas, the tire pressure was several psi lower on both front and back. More

Great customer service and support and Mr Woo is the best service man . And they treat you like family service man . And they treat you like family More