Lexus of Towson

As I searched for a used Lexus from this dealership online and upon adding my point of contact information, I later realized that they ran a soft credit check without my permission. I found it while r online and upon adding my point of contact information, I later realized that they ran a soft credit check without my permission. I found it while running my yearly credit report. I would not purchase from this dealership. Don't put your name and address on their inquiry website. More

Laurie VanVoorhis is great and will help you with a great deal on a luxury Lexus... come here! Everyone is professional and ensures they exceed your expectations! SoonOk the finance director is remarkable!! deal on a luxury Lexus... come here! Everyone is professional and ensures they exceed your expectations! SoonOk the finance director is remarkable!! Go to this dealership..... You will not be disappointed!! More

I had a situation turn very positive with Kevin and Huntley. Kevin was quick to respond and then Huntley assisted me with everything else. I would recommend using this dealership. Huntley. Kevin was quick to respond and then Huntley assisted me with everything else. I would recommend using this dealership. More

I had a disappointing experience I came to Lexus of Towson to buy a new RX 350. to make the story short I had a disappointing experience with a unhelpful salesman here. Do NOT go here I came to Lexus of Towson to buy a new RX 350. to make the story short I had a disappointing experience with a unhelpful salesman here. Do NOT go here. More

I had a disappointing experience with a rude and unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so I can understand his inattentiveness, but he was patronizing and short during our subsequent email exchanges as well. When I later informed him that I purchased a vehicle elsewhere, his response was rude, patronizing, and completely inappropriate, and unprofessional. His managers then ignored this behavior. This establishment clearly does not have respect or decency towards its customers. More

My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. More

Very responsive and courteous salesman. Sherwood Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He o Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He offered me to call him, if I have any question. More

Exceptional service! Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service! More