Lexus of Towson

Great will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends More

Recall service Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my ca Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my car. More

Awesome customer service Amazing service. Hany was magnificent, funny and demonstrated his expertise. I had a wonderful experience. I am enjoying my ride. I will definitely re Amazing service. Hany was magnificent, funny and demonstrated his expertise. I had a wonderful experience. I am enjoying my ride. I will definitely recommend Lexus of Towson. Kudos to the whole crew. Thank you. More

Excellent servjce From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehi From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehicles for the past 8 year. Would recommend Lexus of Towson to anyone and everyone More

Great service I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my d I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my debit card in the car when I returned it by mistake. I called early the next morning. My loaner had already been released. But to my surprise the girls in the service department followed up and they found my card. Not only is the service great the people that work there are knowledgeable and friendly. And I guess people who purchase Lexus are honest!!!!! More

A great experience - as always I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but w I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but why with the free loaner car? and you always get the car back cleaner than when you dropped it off! Thanks! More

Excellent Service From a Professional Service Rep Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had to say. Said that he would get the vehicle to the shop and get back to me as soon as he had their report. In the meantime he set up a loaner as it looked as if my problem might take several days to correct. He texted the next morning and said that the car would be ready for pick up by Thursday afternoon, maybe sooner. He would let me know. As it turned out he said that I could pick it up earlier which was great news. The repair was not as extensive as it first appeared. Karwin was professional, polite, shared the results of the report from the technicians and made me feel that I was a special client. When I left I felt confident that everything was in order and it was. He is an excellent detail oriented staff member who represents Lexus of Towson with distinction. More

Great customer service Met with Cassidy Drummond to talk about certified RX350. With no intention of buying that day we walked out with a deal. Since we didn't have our trad Met with Cassidy Drummond to talk about certified RX350. With no intention of buying that day we walked out with a deal. Since we didn't have our trade with us, Cassidy drove to Delaware to bring our car to us. Once delivered, he spent over an hour explaining the technical operations of the car...very impressed. I would highly recommend Cassidy, along with the finance manager, Soonok Kinney. More

Best Experience Every - RX 350 Excellent experience from start to finish. Gordon Kimble (Sales Associate) ensured my buying experience was beyond belief. A very fair deal and explai Excellent experience from start to finish. Gordon Kimble (Sales Associate) ensured my buying experience was beyond belief. A very fair deal and explained every option in detail. The deal was sealed from the moment I entered the dealership and Gordon still went the extra mile. His initial brief of the process and RX 350 covered 95% of the questions I was prepared to ask. This was a gift for my wife and since she was not present during the purchase, Gordon spent an additional hour familiarizing her with the vehicle when we returned with the trade-in title and extra key. So for all the people that had a bad experience. I would give Lexus of Towson another chance and ask for Gordon Kimble. Steve Collins RX 350 Owner 29 Dec 17 More

Cari Aguilar Great Service Rep On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the s On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the system and serviced. She went above and beyond and all with a great attitude! More