Lexus of Towson

Great Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me as I gave you all criteria needed to close a deal. The new car salesman delivery on first time a vehicle which exceeded my requirements and more importantly, in my price range. Also, Lexus of Towson gave me fair market value for my trade during this process. I would recommend Lexus of Towson to all seeking to purchase a new or used vehicle. You will be overwhelmed by professionalism and attention to detail you will received from salesman. Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me as I gave you all criteria needed to close a deal. The new car salesman delivery on first time a vehicle which exceeded my requirements and more importantly, in my price range. Also, Lexus of Towson gave me fair market value for my trade during this process. I would recommend Lexus of Towson to all seeking to purchase a new or used vehicle. You will be overwhelmed by professionalism and attention to detail you will received from salesman. More

Horrible customer service I picked my vehicle up from being serviced. My paperwork stated the mileage out was 80,162. Upon entering my vehicle my gas light was on and t I picked my vehicle up from being serviced. My paperwork stated the mileage out was 80,162. Upon entering my vehicle my gas light was on and the odometer read 80, 185. When I questioned the service advisor about this I was told they had to do an extended road test. When asked why the mileage was not documented correctly on my paperwork..... no one could answer the question. Extremely poor service especially for a "luxury" dealership. I get treated better at the Toyota dealership when I take my beater Corolla in for service! More

Service department unprofessional Assistant service manager Mr. Johnson accidentally copied me on an email where he called me a "xxxxx" to his manager. Most unprofessional company I h Assistant service manager Mr. Johnson accidentally copied me on an email where he called me a "xxxxx" to his manager. Most unprofessional company I have ever done business with. More

Worst customer service ever Loaner car got a slight damage over the rear quarter panel. They pretty told me I had to pay my deductible up front. Will never use them ever. Wasn't Loaner car got a slight damage over the rear quarter panel. They pretty told me I had to pay my deductible up front. Will never use them ever. Wasn't even my fault the car was parked in an underground garage. Lost a customer for life. More

Excellent!!! I recently purchased a Lexus Certified Pre-Owned 2014 RX 350 F Sport. I worked with Ronnie Book and highly recommend him if you are looking to purcha I recently purchased a Lexus Certified Pre-Owned 2014 RX 350 F Sport. I worked with Ronnie Book and highly recommend him if you are looking to purchase a Lexus. He was incredibly helpful and allowed me to take my time in making a decision without pressuring me to buy the car on the spot. The used car manager was also very professional while negotiating the deal as was every other employee I encountered at the dealership. I will definitely purchase my next car from Lexus of Towson! More

Bad Service Department I had a local tire company install new tires and wheels on my 2015 ES350. I went to Lexus of Towson to have my TPMS sensor reprogrammed to extinguish I had a local tire company install new tires and wheels on my 2015 ES350. I went to Lexus of Towson to have my TPMS sensor reprogrammed to extinguish the tire pressure warning indicator. The service rep told me they couldn't do it because they were not Lexus TPMS sensors. After spending $280 for the new sensor in the install I was not happy and called my tire installer. He said that was completely untrue and that I should try another dealer. So I took it to Bill Kidd's Toyota and they reprogrammed the sensors without issue. I'm not sure I'll return to Lexus of Towson, I've dealt with a lot of dealerships but have never had one flagrantly lie to me like that. More

Horrible Information Given My Lexus lease ran out in December, so I received two quotes for a new lease; one from my current dealership and then one from Towson Lexus. Connor w My Lexus lease ran out in December, so I received two quotes for a new lease; one from my current dealership and then one from Towson Lexus. Connor would not give me a quote over the phone, but yet wanted to see the competition's quote emailed to him. I had just had surgery and it was going to be difficult to drive the 45 minutes just see their quote. But, I did make the trip. The quote was not ready when I arrived, as promised. Plus the car color I requested was not there to look at. I sat there for 35 minutes waiting for the car to arrive from another dealership. After an hour Connor said the car they were going to bring to show me, got sold. Then he pulls out leasing papers that were blank and wanted me to sign my name on the pages with no figures filled in. I refused. He never said are you now ready to move forward with a leasing agreement. I was only there that day to pick up my quote. Every question I had on each line item of the lease, Conner would jump up from his desk and go ask the manager the answer to my question. This went on for about 30 minutes and about 20 trips to his manager's office. I know Connor was new to the dealership, so I fault this manger for not coming over to his desk to address my questions. It was like he was trying to set Connor up to fail in front of his customer. Next thing I know I am now in front of the leasing person . I was told I could not use my current PA tags. I was also told I could get my PA inspection now without my new PA registration being mailed to me. Both of these items untrue! I have no confidence in this dealership from the top management down. Horrible experience. More

Service honored a brake negotiation I have been impressed with the Service Department of Lexus of Towson after a few visits. Most recently, they honored a negotiation that I made at the I have been impressed with the Service Department of Lexus of Towson after a few visits. Most recently, they honored a negotiation that I made at the time of purchase that covered the brakes for a specified period of time. My service advisor (Vince Geppi) notified me of the brake issue, verified the agreement, and the Service Department performed the arranged brake service at no cost to me. Vince was very helpful and this was a sign of commitment to the customer that I greatly appreciated. More

great deal and great experiance Very happy customer, got a great deal on a RX350, no complains, very friendly, had a great experiance, drove off with my new car on the same day, was Very happy customer, got a great deal on a RX350, no complains, very friendly, had a great experiance, drove off with my new car on the same day, was given tuotorials on every little thing the car had to offer and was given the full great treatment, definatly go to Cassidy Drummond if you want to buy a new lexus. More

Had to call the Police I thought that my car shopping experience would be a breeze but boy was I in for a major shock. I began my experience wanting to explore a pre-owned 2 I thought that my car shopping experience would be a breeze but boy was I in for a major shock. I began my experience wanting to explore a pre-owned 2010 GS 350 and a pre-owned 2010 LS 460. I came into the dealership with my own proof of financing from my credit union. The finance guy Randy Schuler harassed me until no end as they wanted me to finance with the dealership. I had to tell them SEVERAL times that I have secured my own financing. Before taking the car home Randy Schuler insisted that I sign a "temporary contract" before pulling off the lot as they request that me THE CUSTOMER go pick the check up from the credit union opposed to them faxing the purchase order all because they are greedy for money and don't want to wait for the check to clear they CARE NOTHING ABOUT YOU. They tricked me into signing this application as when I came back the next day I told them that I wasn't happy with the car but was willing to explore something in my price range a little larger in size or place me back in my vehicle that i originally came in. At this time the General Sales Manager Kevin Ferg stated NO we DO NOT take back vehicles nor will we give you yours back I don't know what to tell you sorry. He then proceeded to call the police to have my boyfriend put out of the dealership as my boyfriend had questions as to why they cant help me or return me to my OLD CAR when I haven't even had the vehicle 24 hrs. The General Sales Manager Kevin Ferg then threatens me as my boyfriend is forced to stand outside by saying I better return the check or else he WILL run my credit and HE WILL get it financed BY ANY MEANS NECESSARY this is FRAUD FLAT OUT plain as day. At this point I called the police on them and the officer suggested that I seek legal council as he has never encountered any such as this with a dealership. In addition while test driving one of their vehicles one of the sales people stole my sunglasses. This has been utterly the WORST experience of my life for me to be a first time Lexus owner. You have been warned please read the reviews on this site and take heed before purchasing a vehicle with this dealership. Let someone else's experience save you from being completely disrespected, lied to, stolen from, and bullied into your car purchase. Do your research and read these reviews carefully as I have. I have seen that there have been other folks that have experienced the same treatment as I have. More