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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.7
343 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 343 reviews

October 01, 2024

Excellent customer service experience! Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. More

by Lexus1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
daniel morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bonovich was my salesperson and was great!
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Oct 02, 2024 -

Lexus of Towson responded

Thank you for the kind words! We're delighted to hear that our team at Lexus of Towson provided an excellent customer service experience. Enjoy your new vehicle, and we look forward to serving you again in the future!

September 25, 2024

I had the pleasure of having Brandon Scott assist me. He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brand More

by sparkle52771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
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Sep 25, 2024 -

Lexus of Towson responded

We're delighted to hear that Brandon provided you with professional and informative service at Lexus of Towson. Thanks for sharing your positive experience!

September 23, 2024

Would not recommend Lexus of Towson. They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve More

by Mike
Trade-in Experience
Recommend Dealer
No
Employees Worked With
daniel morgan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Lexus of Towson responded

Mike, I'm sorry to hear about your experience. We strive for consistency and fairness in our trade-in valuations, so this feedback is concerning. Please reach out directly so we can discuss this further and try to make things right. Thank you, Kevin Ferg - General Manager - 443-632-2921

September 10, 2024

I received excellent service at Lexus of Towson. Matthew, my service tech was very friendly and knowledgeable. He provided a list of recommended services that should be performed, based on the milea More

by rebekahjohnsonbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wagner and Kevin Dodson.
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Sep 10, 2024 -

Lexus of Towson responded

Thank you for sharing your positive experience at Lexus of Towson! We're glad to hear that Matthew and our parts department provided excellent service. We appreciate your support and look forward to serving you again in the future!

September 09, 2024

Efficient check in. Quality work. Clerical screw up delayed pick up. Curious that break pads weren’t in stock but they did arrive next day. More

by Gcc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
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Sep 09, 2024 -

Lexus of Towson responded

Thank you for your feedback! We're glad to hear the check-in process and quality of work met your expectations at Lexus of Towson. We apologize for any inconvenience caused by the clerical error and brake pad availability, but we're happy it was resolved quickly.

August 27, 2024

Scott Johnson is the VERY BEST SERVICE SPECIALIST! !! He’s so friendly. So helpful! Thanks Scott!! More

by rsher2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT JOHNSON
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Aug 27, 2024 -

Lexus of Towson responded

Thank you for leaving Lexus of Towson a five-star review! We will be sure to pass your wonderful feedback along to Scott. See you next time!

August 18, 2024

Great service, staff and clean area. Vehicle service done in timely manner. Vehicle repair status update provided More

by Mukes30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
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Aug 19, 2024 -

Lexus of Towson responded

Thank you for the positive feedback! We're glad to hear that our team at Lexus of Towson provided timely service and kept you updated. We appreciate your support!

August 09, 2024

Just bought my 5th Lexus. My recent experience was great. Donnell was an excellent sales person & I would recommend him to my family, friends & clients. More

by Betsy1735
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Lexus of Towson responded

Thank you for choosing Lexus of Towson once again! We're delighted to hear that Donnell provided excellent service. Enjoy your new Lexus, and we appreciate the recommendations!

August 07, 2024

Lexus of Towson have wonderful service. Always helpful and any questions I may have Always get a response. More

by bigphil56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
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Aug 07, 2024 -

Lexus of Towson responded

Thank you for the kind words! We're delighted to hear that our team at Lexus of Towson has been helpful and responsive. We appreciate your support!

July 31, 2024

Matthew at Lexus of Towson treats me as if I am his only customer. He is prompt, honest, attentive, and has answers to my questions before I ask. My RX and I are in good hands with Matthew at Lexus of Tows More

by Tender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jul 31, 2024 -

Lexus of Towson responded

We're delighted to hear that Matthew provided such exceptional service at Lexus of Towson. Thanks for sharing your positive experience and trusting us with your RX!

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